Unable to initiate chat session

 
Author
Message
SysAider
1
 
Good Morning All,

I am new to Sysaid and I am battling with getting chat to work. When I try initiate a chat session with an end user I get the following error:

"Unable to send chat request to the user. User is not associated with any Sysaid agent"

I'm sure this is a simple fix but I cannot see anywhere in the user's settings or in the assets settings to link the two together.

Kind Regards,
Steven
SysAid VP Product
1195
 
First i would likr to Welcome you to SysAid!


Make sure you check out our online aid which will help you thru your first steps ....
https://www.sysaid.com/help-page.htm?helpPageId=4134&edition=0

Just to give you a direction: in order to initiate a chat with an end user you need to have SysAid agent installed.
You can see who is online via online users under asset management

Good luck!