Desktop client and offline while away

 
Author
Message
SysAider
4
 
Is a desktop chat client for Sysaid planned or in the work?

Also to some extent related, is there any automatic online/offline management to the chat system? We have a chat icon on our website that says either offline or online whether or not there's technicians available for chat. I often forget to make myself online in the chat window or even worst, forget to turn it off when I leave so it might say that chat is online but I'm actually not at my desk.

I guess this might be easier to implement using a desktop client but is there any way to work around that?

Thanks!
SysAid Customer Success Manager
17
 
Hi jfgingras,

Right now, there's no plan for Desktop Chat in SysAid.
You still need to turn OnLine / Ofline manually.

I'll forward you suggestion as a Feature Request.

Thanks,

Shai