Edit/Delete notes

 
Author
Message
SysAider
37
 
I have not found a way to edit or delete a note within a service request. For those occasions where someone hits add when the info is not quite correct, it would be nice if at least a sysaid administrator could delete or edit the note.
SysAid Wiz
295
 
Right...there has to be a better way than doing it through the back end database
SysAid Technical Writer
572
 
If you would like to be able to edit notes, go to Customize --> Appearance and disable Allow notes to be added only by using the "Add a note" button.
SysAider
5
 
That does not work
SysAid Wiz
1244
 
David Cohen wrote:If you would like to be able to edit notes, go to Customize --> Appearance and disable Allow notes to be added only by using the "Add a note" button.


Hi David,
in fact, this no longer works with the new form of the note field.

Before the redesign it was still an option
SysAider
6
 
When is this "feature" going to be implemented? It seems this change makes the Helpdesk less useful as a centralized method to track progress of an ticket.
SysAider
16
 
Has there been a fix for this yet?