Welcome to the SysAid community.
Hiding the account name from the top bar can be done by editing the HTML file of the top bar.
For basic instructions on how to edit the HTML files, please refer to the following link: www.sysaid.com/customize.htm
After preforming the instructions below, please edit the "FrameHeader.htm" in the customized HTML folder and delete the below syntax
After doing so please click on "reload templates" under preferences > customize > appearance and the account will be removed.
Please note, that the above instructions will only work on SysAid full edition, free edition users cannot change the HTML files beside the submit-service-request.htm file.
Pushing IT forward