My Menu

SysAid Product Manager

My Menu


My Menu is the menu in the top right corner of SysAid. It shows the logged in adminstrators name and their photo, if they have uploaded one through My Settings. This menu gives administrators access to useful tools and links from within SysAid. Following is a brief description of each sub menu and what it offers.


My Settings
This page allows you to input your personal details and preferences, such as display name, chat nickname, language, and your email signature. Click here for more information.
Online Aid
This link opens up the Online Aid directly to the help file for the page you are on.
SysAid Community
This link provides you with a quick way to log into the SysAid Community from within the SysAid software. In order to use this link you must set your community settings under My Menu > My Settings > My Community Settings (tab).
Send Message
This opens up the Send Message window so you can send messages to other administrators or end users.
Contact SysAid
This link brings you to the SysAid Support page where you can contact support through various methods.
This page shows you your SysAid License information. If you are a SysAid Administrator then you can use this page to update your license information, and download log files for SysAid support. Click here for more information.
End-User Portal
This link brings you to the End-User Portal.
Use this link to logout of SysAid.


This message was edited 2 times. Last update was at Jun. 30, 2013 08:47 AM

Does the "Out of the office, assign all new requests to" option assign approval action items to the delegate admin? Or will it assign only service records (tickets) to the delegate?