Customising reports

Super SysAider
I am trying to figure out how to customise reports. I've installed iReport-1.2.3 but when I click on the "Download Report File" link on the "Report Design" tab of the Modify Report window, I just get a blank page. I've tried this in both Firefox and IE7. How do I get to modify the file?
SysAid Wiz
Hi andrewl94133,

I am sorry you did not get a reply to your posting at the time, do you still have this problem and if you do,what version of SysAid are you currently running?