User Management

End Users


This page shows a list of all of your end users. You can navigate to the general details page of any end user by clicking the row entry of that end user in the list.



For general instructions for using list pages in SysAid, please go here.


Creating and modifying end users


Click to create a new end user. Click on the row of an existing end user to edit it. For more information about creating and editing end users, please go here.


Refresh from LDAP

Click after changing LDAP settings under Settings> Integration > LDAP to import your users from LDAP using the new settings.


List Actions


There are a number of actions you can perform on your lists using the actions list. To open the actions list, select one or more list entries using the tickboxes at the left end of each row. This opens the actions list:



Delete the end users that you have selected in the list
Export to Excel
Click and click Export to Excel to export the list to a .csv file in Excel.
Export to PDF
Click and click Export to PDF to export the list to a .pdf file.
Enroll to MDM
Send the default MDM enrollment notification to the selected end users. A popup allows you to choose whether to send the notification by email, SMS, or both. The notification is sent only to enabled users, and the notification is only sent to end users that have a valid email address or text message number. To send a custom enrollment notification, go to Settings > Network Discovery > MDM.
Convert to Admin
If you've imported all of your users from LDAP, then even your IT administrators will show up in the end users list. Click Convert to Admin to convert the selected end users into administrators.
From the drop-down list, choose whether to enable or disable the selected end users and click Set. Disabled end users can't log in and can't be chosen as the request user for a service record. However, disabled users also do not count against your license limit.
Group and Company (Full Edition only)
Choose a user group or company from the appropriate drop-down list and click Set. All selected users are now part of the chosen group or company.
More Actions
Click and then More Actions to open a window with three additional end user fields: Time Zone, Date Input Style, and Language. Select one of these fields, and then choose the desired value for that field from the adjoining drop-down list. Click Save to update each of the selected end users with the new field value.


Predefined list view


The SysAid Administrator and End User lists include the SelectUsers view. This predefined view controls the advanced search screen that appears when selecting users in places such as the service record form or the send message screen.