SysAid Upgrade Guide

 

Thank you for choosing to upgrade to the latest version of SysAid! For a full list of included updates, please see the release notes.

 

If you are running a 32 bit version of SysAid, we recommend migrating to a 64 bit installation.

 

Important:If you are running SysAid with a Derby database, migrate to a different database before performing the upgrade.

If you are not sure what database you are running, see how to check your SysAid database.

 

To upgrade to version 9.1, see the 9.1 upgrade guide.

To upgrade to version 7.5, see the 7.5 upgrade guide.

 

Upgrade your version of SysAid


Important: Before you begin the upgrade, ensure that you backup your database. If you are running SysAId on a VM, take a snapshot of the application server.

 

  1. Download the appropriate version of the SysAid patch file (14.1 or higher) to the computer which hosts the SysAid server. There are several versions of the patch file:
    1. Basic/Full Edition upgrade for Windows 64-bit
    2. Free Edition upgrade for Windows

    Make sure to remember where you save the downloaded file.

     

    Important: To upgrade to the latest version of SysAid, you must have a valid support and maintenance account. You can check the status of your support account by attempting to log in to the SysAid Help Desk. If you find that your account has expired, please contact our support team.

     

  1. Run the downloaded patch file.
  2.  

  3. Click Next on the first screen. As suggested, you can close any unnecessary applications to improve performance of the installer.

  4.  

  5. Carefully read the license agreement. Click "I accept the agreement" and then click Next.


     

  6. Select the location of your SysAid server. The default installation location is already selected. Click Next.

  7.  

  8. Please wait while SysAid is upgraded to the latest version. You will receive a confirmation message when the upgrade is complete. Click Finish to close the installer.
  9.  

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  10. If you have questions or issues at any time during installation, please contact our friendly support team at helpdesk@sysaid.com.

 

Note: Please wait a few minutes before logging in to the system to ensure that all post-installation updates are completed.

 

Congratulations! You've successfully upgraded to the latest version of SysAid. You can read about all of the new features in the full release notes, and you can learn how to use these new features by consulting our Online Help.

 

Check your SysAid database

If you are running Derby database (which is not supported in versions 14.1 and up), you must first migrate your data to SysAid's new embedded database, MS SQL Express. As a prerequisite for the data migration, you require SysAid 9.1.02 (follow the instructions here to upgrade to SysAid 9.1.02). Once you are running SysAid 9.1.02, you can run the Migration tool provided with upgrade installation packages for versions 14.1 and higher. After successfully migrating your SysAid data to MS SQL, you can proceed to upgrade to the latest version of SysAid.

 

To check what type of database you are running:

  1. Click your user name in the top right corner and select About.
  2. In the Account Information section, see the Database Vendor row.

 

To check which database you are running in versions lower than 9.1, follow the instructions here.

Migrate to MS SQL Express

 

In order to upgrade to the latest version of SysAid you must first migrate your data from the Derby database to the embedded MS SQL express database.

 

Important: Please wait at least five minutes between upgrading to SysAid 9.1.02 and beginning the database migration. If you attempt to migrate immediately after upgrading, the migration may fail.

 

  1. Download the appropriate version of the SysAid patch file (14.1 or higher) to the computer which hosts the SysAid server. There are several versions of the patch file:
    1. Basic/Full Edition upgrade for Windows 32-bit
    2. Basic/Full Edition upgrade for Windows 64-bit
    3. Free Edition upgrade for Windows
    4. Basic/Full Edition upgrade for Linux
    5. Free Edition upgrade for Linux

    Make sure to remember where you save the downloaded file.

     

    Important: To upgrade to the latest version of SysAid, you must have a valid support and maintenance account. You can check the status of your support account by attempting to log in to the SysAid Help Desk. If you find that your account has expired, please contact our support team.

     

  1. Run the downloaded patch file.
  2. The Migration tool checks your system to ensure that you have sufficient disk space for the MS SQL Express database. If you do not have sufficient disk space, an error message appears.
  3. If a restart is required, a message appears instructing you to restart your computer. After the restart, re-run the patch file.
  4. Click Next to initiate the MS SQL Express installation and the data migration.

 

Important: You may want to have this process run overnight or during an extended down-time, as it can take as long as 10 hours.
  1. The Migration tool installs MS SQL Express on your system.

As part of this process, MS SQL opens multiple windows on your screen. Please wait; the windows close automatically as the installation progresses.

 

  1. The Migration tool begins to migrate your data from the Derby database to the recently installed MS SQL Express database.

  1. The data migration is complete. Click Finish.

  1. The Installer opens. To continue the upgrade, skip to step 3 of the upgrade process below.