Settings

Service Desk

Side Widgets Panel Form

The widget form is where you can enable a widget to appear in the Insights Panel and select when the widget is visible.

 

To enable the widget, from the Enabled drop-down list, select Yes.

 

From the Visible In drop-down list, select if the widget appears in Always, in New SRs, or Existing SRs.

 

You can limit which groups see the widget in the SR form by the specifying the groups who can access the widget in the Visible for User Groups field or by specifying the groups who CAN'T access the widget in the Excluding User Groups field.