I wanted to check how effective is our new hire template, and also how the each process is setup
I wanted to know how can I create child ticket , this would beneficial for new hire creation process
Greetings to the SysAid Community!Spring 2024 has just begun, but the new features this season are already non-stop. SysAid Copilot? Spaces? Classic? The spring fever is everywhere, such as these new and improved features:Multiple language support Improvements to BI Analytics SharePoint Connector integration for SysAid Copilot Asset Warranty Integration Many, many more! Read about everything that’s new at SysAid, right here in this link.
how do I merge a ticket?
I received the Patch Management Trial .xml via support. When I go to Settings\Intergation\MyApps and Upload license file, it states “unable to find FieldDescription for ‘sysAidActivationFields’ in ClassDescriptor of addonLicense.” Am I supposed to load trial licenses in a different location?
Our malware scanner detected malware in your software that we want to bring to your attention in help of a resolution: Filename: /public_html/support/inc/common.inc.php File Type: Not a core, theme, or plugin file from wordpress.org. Details: This file appears to be installed or modified by a hacker to perform malicious activity. If you know about this file you can choose to ignore it to exclude it from future scans. The matched text in this file is: $id = $id[0].$id[1].$id[2]. The issue type is: Backdoor:PHP/StringsConcat.13658 Description: Obfuscated concatenated strings
Hello,I'm trying to understand how parameters work in the SysAid API. I've been using a request to retrieve service requests within a date range like so:https://myCompany.sysaidit.com/api/v1/sr?insert_time=1483246800000,1711152000000 However, when I add another query parameter to specify certain fields to be returned, neither of the two filters seems to work:https://myCompany.sysaidit.com/api/v1/sr?insert_time=1483246800000,1711152000000&fields=problem_type,alertID,CustomColumn17sr,sr_type,problem_sub_type,third_level_category,title,status,request_user,responsibility,priority,insert_time,close_time,due_date,update_time Does the SysAid API support more than one query parameter? If it doesn't, how should I structure the request according to the API's requirements?Thanks for your help!
Hey SysMatesMark your calendar for April 9th at 10:00 AM EDT because something BIG is coming your way! Microsoft 365 users, join our exclusive webinar and discover how our powerful AI Chatbot, integrated seamlessly via Microsoft Teams, can completely transform the way you support your users.Here's what's in store for you:Top tricks from industry expert, Barclay Rae, on how to implement AI to enhance employee experience A deep dive into the strategic value of the Microsoft and SysAid partnership with our guest speaker, Swastik Das, Senior Product Manager at Microsoft Live product tour showcasing SysAid Copilot's AI Chatbot in action, seamlessly integrating with Microsoft Teams to boost user engagementDon't miss this opportunity to improve productivity, and free up time for admins to focus on more complex issues, with 24/7 AI support within Teams. <<Secure your spot now!» See you there,Your SysAid Team
new to the platform here, and looking for doc on HowTo of using this cloud-based platform to ‘do’ SNMP scanning , or some examples of How does sysaid Monitor switches / storage / NAS , etc. , assuming it does …. and then any subsequent reports/template/alerting of discovered information. thnx
I hope you're doing well.I have a question regarding the SysAid API Services. I'm wondering if it's possible to filter requests by ID range. I need to view my service requests within a specific range or apply a filter based on certain criteria. Could you please assist me with this?
Where do I find the license file download for the on-prem install?Thanks in advance.
When I install the new SysAid agent, it will randomly not pull inventory information. The CPU, MEMORY, NETWORK, SERIAL, and MODEL are missing. When I click on update now, it will pull CPU, MEMORY, NETWORK, and some other options but the serial and model will be blank. The laptop is W11 23H2 and agent on device is 23.4.10.34I have the update asset data and upgrade agents version to repeat every day.
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
Love what you're seeing?? Sign in to see exclusive content and contribute to the community!