Is it possible to customize the emails that are received by administrators?
These are the ones that are set in General Settings:
We’ve kept them out of the box, so the subject reads:
“A service record #nnnnnn has been assigned to your group”
And, the layout is plain text, not HTML formatted.
I’d like to change these, but it doesn’t seem to match the format in Settings>Customize>Notifications> Email to administrator regarding a Service Record.
Are these notifications held elsewhere? How would I change them?
Best answer by GusView original