Filter "Phase"

  • 5 July 2023
  • 2 replies

I would like to set-up view to be able to filter (see) all requests in selected phase of workflow. 

I can’t find field Phase in Sysaid. 


BR, Irena


Best answer by alin.lupascu 21 July 2023, 12:53

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2 replies

Userlevel 1
Badge +1

Please check our guide on customizing views and apply it to your specific case:

Userlevel 3
Badge +1

Hi @irenazajc,


I’ve put together a video in attempt to assist with this query. Have a look and let me know if it does help and if you have any questions.

Passcode: N6=huSHT


Static filter in the video: r.status=0 and sub_tab_order!=0



  1. Make sure you first copy it into a notepad and make sure there are no spaces at the beginning nor the end. 
  2. Do not save the static filter Under “DEFAULT” instead create a new view.