Is there a way to have SysAid automatically change the Incident/Request status when a tech uses the Send Message on a ticket?
Ideally we'd like to have the status displayed on the Send Message form so it can show the default or tech can select a different status.
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rward6
Is there a way to have SysAid automatically change the Incident/Request status when a tech uses the Send Message on a ticket?
Ideally we'd like to have the status displayed on the Send Message form so it can show the default or tech can select a different status.
Hi rward6,
it is currently not possible to automatically change the status when a new message is written.
Only if an answer comes from the end user can the status be automatically controlled to "User Respondet"
greetings
Karlson
mmmmhhhh, if I really think about it, you could add an automatic control for "Awaiting Response" in the Compose.jsp window to automatically control this status.
Should check the product development.
Should check the product development.
I would really like to know if this is possible. Has there been any change since this was last asked?
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