Dear Suppot,
Users can upload attachments in each ticket. I can upload the attachment. However, when I check the ticket, we cannot see attach file on ticket.. Please provide a solution to me.
If you have any concerns, please feel free to contact me.
Regards,
Jason
Question
Can't upload attachments
Hi
I see your account is On-Prem what version are you on? do you have sufficient file storage?
Nonetheless please reach out to our Customer Care team via live chat or open a ticket on our Customer Portal so they can help you figure out what's the issue
Let us know how it goes!
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
