Question

Can't upload attachments

  • 24 November 2022
  • 1 reply
  • 6 views

Dear Suppot,

Users can upload attachments in each ticket. I can upload the attachment. However, when I check the ticket, we cannot see attach file on ticket.. Please provide a solution to me.

If you have any concerns, please feel free to contact me.

Regards,
Jason


1 reply

Userlevel 4
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Hi @Jason Chim !

I see your account is On-Prem what version are you on? do you have sufficient file storage? 

Nonetheless please reach out to our Customer Care team via live chat or open a ticket on our Customer Portal so they can help you figure out what's the issue 

Let us know how it goes!

 

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