Does anyone have a three level category list they are willing to share? I want to revamp my two level category list while adding a third level.
Category List
Userlevel 5
Hi
Did you have a chance to join
Douglas discussed and gave pointers regarding categories usage in general. Here is the the main example shared in session:
His session is avavalble on demand simply sign-up to the event and you can watch it.
Cheers,
Hi
I don’t think I attended your session. Can you please send me a link to the recording?
Ok, found and watched the recording of your session. It was good, but very high level.
I am undertaking a category review from the last four years of categories from actual tickets. My request was if someone had a category list they would be willing to share. I want to use that as a starting point or foundation and build my actual categories on top of that foundation. I would also like see a few examples of three levels of categories.
Level 1=Service, Level 2=Product, Level 3=Module
Level 1=ERP, Level 2=User Maintenance, Level 3=Password reset
Level 1=Client Software, Level 2=Outlook on Desktop, Level 3=Create a rule
Level 1=Equipment Issues, Level 2=Laptop, Level 3=Screen Broken
My goal is to use the first level of category be a reporting point. For example, how many tickets did we have this month for ERP or for Equipment or for Infrastructure or for Development, etc.
I would love to see a few examples so I can decide what to use.
Thank you in advance for your help,
Orlando
Hi
Userlevel 5
Cheers,
Userlevel 1
+2
Hi
I’m interested in this as well. Looking to fine tune my categories after a year and half on the system. thank you!
Hi
I’m interested in the document you are preparing also. New to SysAid and looking for all the help I can get. Thanks in advance
Hi @Ken M, I just sent you a private message - I’ll log a ticket for you, but first I’d need your company name. Thanks! ✌🏻
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