We are currently running SysAid on Version v21.4.45 b17, and we want to update to the newest version possible (On-Prem).
As a result, I have several questions in mind:
While reading through the articles, I came across information stating that I cannot upgrade more than two versions at a time. The issue is that we plan to utilize a completely new VM and Database for the new version. Does this restriction still apply in this case?
Furthermore, I am curious about whether we need new licenses for the updated version.
Lastly, I am interested in knowing if it's possible to migrate the old tickets that are still active to the new database.
Thank you for your assistance.
Kind regards
Peter
Best answer by iulian.olaru
Hi Pedda,
The upgrade path only applies if you want to use the same DB that you are currently using. If you plan on using a new DB, you can install the latest version directly.
The upgrade is free of charge, you don’t need to pay anything extra.
However, if you want to use the same DB this is the upgrade path:
Upgrade Release Versions and Compatible Versions:
Release
Date
Compatible Versions
SysAid 23.2
July 3, 2023
22.3 and above*
SysAid 22.4
February 7, 2023
22.1 and above*
SysAid 22.3
December 7, 2022
21.4 and above*
SysAid 22.1
June 6, 2022
21.2 and above*
SysAid 21.4
January 31, 2022
20.4 and above*
The direct SysAidServer Upgrade Patches Links (64-bit):
The upgrade path only applies if you want to use the same DB that you are currently using. If you plan on using a new DB, you can install the latest version directly.
The upgrade is free of charge, you don’t need to pay anything extra.
However, if you want to use the same DB this is the upgrade path:
Upgrade Release Versions and Compatible Versions:
Release
Date
Compatible Versions
SysAid 23.2
July 3, 2023
22.3 and above*
SysAid 22.4
February 7, 2023
22.1 and above*
SysAid 22.3
December 7, 2022
21.4 and above*
SysAid 22.1
June 6, 2022
21.2 and above*
SysAid 21.4
January 31, 2022
20.4 and above*
The direct SysAidServer Upgrade Patches Links (64-bit):
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