Hello there,
We are currently running SysAid on Version v21.4.45 b17, and we want to update to the newest version possible (On-Prem).
As a result, I have several questions in mind:
While reading through the articles, I came across information stating that I cannot upgrade more than two versions at a time. The issue is that we plan to utilize a completely new VM and Database for the new version. Does this restriction still apply in this case?
Furthermore, I am curious about whether we need new licenses for the updated version.
Lastly, I am interested in knowing if it's possible to migrate the old tickets that are still active to the new database.
Thank you for your assistance.
Kind regards
Peter
Best answer by iulian.olaru
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