We are currently running SysAid on Version v21.4.45 b17, and we want to update to the newest version possible (On-Prem).
As a result, I have several questions in mind:
While reading through the articles, I came across information stating that I cannot upgrade more than two versions at a time. The issue is that we plan to utilize a completely new VM and Database for the new version. Does this restriction still apply in this case?
Furthermore, I am curious about whether we need new licenses for the updated version.
Lastly, I am interested in knowing if it's possible to migrate the old tickets that are still active to the new database.
Thank you for your assistance.
Best answer by iulian.olaruView original