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  • 40 Posts
  • 276 Replies

40 Posts

L
liam888New SysMate
posted in Marketplace

Block /Allow incoming email from certain addresses

Hi I have searched the forum but could not find an answer to this.... I wish to allow a support call to be created from only selected (around 2) email addresses. I am sick of lazy users just sending an email meaning we have to set the categories etc... ourselves instead of logging a call correctly. I cannot block totally though this as certain people (CEO, Owner etc...) are allowed to be lazy 😉 Can I do this? I would also like an auto reply to let them know a support call has NOT been created if poss. Cheers

12
alin.lupascu
SysAider
4 months ago
B
brendan2New SysMate
asked in Marketplace

The "Add" tenant details button for MS Azure addon not working (is it possible to remove an addon so I can start setup from scratch again?)

Hiis it possible to remove an addon? Back story:We migrated to the cloud version of Sysaid and setup the MS Azure addon at the end of November 2022, it appeared to be working.But sometime after that (starting around Dec 2022 or Jan 2023) it appears to have stopped syncing - we noticed new users setup in January weren’t being synced into Sysaid.  If we clicked the “Test Connection” button, we received the error “azure connection error - failed to create web hook users for tenant XXXXXX.onmicrosoft.com. Error: Invalid notification url=’/addonsConsume/azure?type=users’When I clicked on Import now, I recevied the same error (but it looks like it did sync the new users strangely enough) While trying to troubleshoot the sync issue, I thought I’d delete the tenant details from teh Azure addon and readd them to see if that fixed it. I deleted the tenant details, but when I tried to readd them I found the “Add” button wasn’t adding them back in (it looks like a javascript syntax error occurs wh

1
jsidoti
Guru
8 months ago
M
maiconpereriaNew SysMate
posted in Marketplace

How can I enable integration with Azure DevOps?

How can I enable integration with Visual Studio Team Foundation Server (Azure DevOps)?

4
A
1 year ago
V
viancadlrNew SysMate
asked in Marketplace

SysAid Pricing and Installation

Hi, Is there anyone know if SysAid has its own pricing and what’s the inclusion? Also is this software, an open source platform? Thank you in advance for the answers.

3
Maayan Karstaedt
SysAider
1 year ago
poomonster
Active talker
poomonsterActive talker
posted in Marketplace

Operating times on email notifications

3
dbargas
SysAider
1 year ago
M
Active talker
Mit08Active talker
posted in Marketplace

Create a SR automatically from Email?!?!?!?

Hi, Can you automatically have SysAid create a new SR from an email? Thank you, MIT08 :-)

3
Maayan Karstaedt
SysAider
1 year ago
O
OllieNew SysMate
posted in Marketplace

Incoming email check frequency

Hello All, Our users like to email us when there is a problem and upon completion or if its ongoing, we drag these emails into a dedicated inbox which uploads these emails to SysAid as new service records. I am just wondering if it would be possible to change the frequency it checks this inbox for emails. I think that it checks the inbox every five minutes but I would like this to be shorter. I'm just wondering if this is possible at all and if so, how I would do this? Thanks!

0
O
1 year ago
T
TangentNew SysMate
posted in Marketplace

Email Rules - Automatic Field Integration

So I've searched the forums, looked at the Marketplace, and google searched for a while to see the limitation of the Email Rules. So this is probably a feature request and not actually a "how do you do this?" type question. I have a monitoring system that sends an email to SysAid to generate a ticket. The Email Rules allow me to search the subject, body, etc for specific text But, it doesn't seem to allow for direct linking for Selectable Fields. For instance. We use the CMDB, and we have all of our Switches in it with their CI# (We are not using Assets, don't ask its complicated and that decision pre-dates me by several years) "Main CI" is a field we use on practically every ticket we process. It would be nice if there was the ability to find a specific start character string, followed by a specific end character string from the email, and to use whatever is in between as an Importable Field. Example: Statement | Body | Custom Field Starts | "CI#:" Statement | Body | Custom Fiel

0
T
1 year ago
M
Mikey72New SysMate
posted in Marketplace

Request User Field

I have a question that I hope is easy for someone to help with. When we get a ticket submitted we get a email that has the field Request User: Domain\(User logon name) We would like it to me something with more information like Request User: Display name Where in sysaid would I be able to configure how that "Request User" field is populated?

1
Maayan Karstaedt
SysAider
1 year ago
D
DanMNew SysMate
posted in Marketplace

URL parameter to Filter Tickets by Username

Hi, I'm in the process of integrating Sysaid with our user management intranet application and was wondering if it is possible to filter a list of tickets by request user, enabling me to create a link through from our application to Sysaid displaying all a users tickets. For example 'https://itsupport.ourdomain.ac.uk/HelpDesk.jsp?requestUser=username' I've searched the documentation but have been unable to find an answer. Thanks.

1
T
1 year ago
L
lmartinNew SysMate
posted in Marketplace

Integration with Microsoft Teams

Does anyone have a successful integration with MS Teams up and running? I'd like to poke notifications into Teams channels when tickets are opened, updated or closed that meet certain conditions. Teams can receive messages via an Incoming Webhook, but I don't think these are supported by SysAid without us building something ourselves? https://docs.microsoft.com/en-us/microsoftteams/platform/concepts/connectors/connectors-using

5
Maayan Karstaedt
SysAider
1 year ago
E
EMartinezNew SysMate
posted in Marketplace

Request Date from Incoming SR Email

Is there any way to have the Request Date automatically populated when a user emails the Help Desk? SR gets created automatically but having trouble having request date populated.

1
Maayan Karstaedt
SysAider
1 year ago
M
maxtailorNew SysMate
posted in Marketplace

Empty incoming message (end user to admin) if end user sends as rich text

Hi all, i have searched a lot but can't find a solution to the following problem that occured since last few updates (on-prem version). If an end user responds to some ticket and his mail program sends it as rich text only than the admin receives an empty mail notification. It happens only with rich text answers. If the user sends his answer as html than everything works okay and the complete mail body is there. Does anybody know what has to be changed in order to fix this issue? Thanks in advance. Max

1
Maayan Karstaedt
SysAider
1 year ago
G
Community Enthusiast
ggomezCommunity Enthusiast
posted in Marketplace

Copy of dB

Good afternoon, I had chatted with someone from SysAid support and they had mentioned that they would update our account to be able to send us a copy of the database for our own use (since i wanted to create some reports that are not possible via the sysaid reporting module, but i can't seem to find where the database was supposed to go into. Would anyone have a clue where i could find it? Thanks

2
G
Community Enthusiast
1 year ago
D
derekmchughNew SysMate
posted in Marketplace

Azure AD integration installed...now what?

So, I've managed (I think) to get Azure AD (MS365) integrated with SysAid. I say this because the 'activate integration' slider goes green when selected. I have selected three fields 'username', 'surname' & 'email' for mapping Azure to SysAid. When I click on the import now icon nothing appears to happen! What should I be looking for to know if the integration works? Where are users imported to? Perhaps I'm not fully understanding the integration function. Thanks. Edit: I managed to figure this out. I can see that the users have been imported. I was checking in the wrong place :(. Thanks all for looking.

1
Maayan Karstaedt
SysAider
1 year ago
H
Community Enthusiast
Hank Yu - Freedom SystemsCommunity Enthusiast
posted in Marketplace

Can we import multiple Office 365 tenant users?

Hi We’re using SysAid MSP version , can we import user from multiple office 365 tenant users? And which SysAid feature is relative to office 365 or Azure AD? Tks

2
Maayan Karstaedt
SysAider
1 year ago
D
Active talker
dapITActive talker
posted in Marketplace

Is any analysis being done to with Single Signon integration using Azure and Sysaid Cloud?

I have seen some of the API integration topics on SSO using ADFS from a few years back. However, it appears the new chosen technology is to use Azure. Has any effort or analylsis been performed to look at integration with the Azure AD?

1
Maayan Karstaedt
SysAider
1 year ago
T
Active talker
Tim SuttonActive talker
posted in Marketplace

Users able to login in but not admins

So we're using the cloud offering of Sysaid and it's been working fine by and large. At some point yesterday evening we lost the ability to log in as an admin but were diverted to the 'full' login page. When trying to log in further, we get an error stating: "Failed to authenticate user due to a communication problem." ADFS still works for O365 and normal user accounts can login to the helpdesk without issue. In fact admin account can get to the end user portal but not the admin portal. I've reviewed our ADFS servers and can see nothing awry. To be safe I've also thrown them for a restart but no change. O365 and user portal is still working. Any suggestions / ideas would be appreciated, folks.

4
Maayan Karstaedt
SysAider
2 years ago
T
tkingNew SysMate
posted in Marketplace

365 mail integration

Hi, we just switched over to Office 365 and I'm having trouble configuring SysAid's mail settings. I was sent over some articles but couldn't make it work. We have on-prem install. I've attached screenshots of our current configs that are not working. The mailbox is filling up fast. I have a couple of service records open but have not been contacted yet. Any suggestions would be appreciated. Thank You

1
Maayan Karstaedt
SysAider
2 years ago
G
Gabriel1321New SysMate
posted in Marketplace

Form Trigger

Good morning! How are you all? I was wondering if anyone could help me with sending data to the database when a certain condition is met. For instance, when a form is completed and submitted, the data in the form is transformed into JSON and sent to the database or I don't know, just stay put to another application take the data and etc. I'm sorry if this is a dumb question, I'm pretty new to this application. Thank you im advance. =)

1
L
SysAid Partner
2 years ago
J
J WNew SysMate
posted in Marketplace

Exchange 2019 incoming email integration failing

We recently moved from exchange 2013 to exchange 2019 and incoming email integration is not working. On 2013 we were using IMAP with SSL encryption. I've tried the same setting when connecting to the new server as well as every other combination of protocols and encryption levels. The most common error message is "Remote host closed connection during handshake." I wasn't the person who set email integration up with the old server, so I could be missing a step. Are there any certificates that need to be installed between the servers? Are there services that need to be restarted? Is there any place other than the Integration > Email > Incoming Email tab that holds these settings? Thanks for any help or ideas.

1
Maayan Karstaedt
SysAider
2 years ago
S
Active talker
SA ConsultantActive talker
posted in Marketplace

SSO with "log on to" restriction in AD

I have single sign on enabled, and it works fine... But is not working with users that have in the AD Account tab the restriction to "log on to" only certain computers. If they have everywhere, it works fine.. But if they have the restriction then it asks for the user and password, and even if you enter the credentials it keeps asking and they can't logon to sysaid. We tried adding the active directory server and the sysaid server to the list of allowed computers to log on... but no luck. Same result. Any ideas please?

8
R
2 years ago
N
nirbNew SysMate
posted in Marketplace

Email integration doesn't function anymore with On-Premise SysAid

Hello SysAid Support, We are using SysAid with an on-premise server dedicated for it. Email integration is set-up, and was functioning well until a few months ago. We are using the OWA option. The IT staff still gets emails from our SysAid, but only for this reason: * A service record #(number) has been escalated The person who opened the service record (and only him\her) is receiving email from SysAid when: * New Service Record # * A service record # was changed to Closed * A service record # was changed. The problem we encounter is that no one can open a new service record by sending an email to the email address we set in SysAid's integration settings. I would highly appreciate your help, as this is a major issue for us and might result in moving to a different ticketing system altogether, if no resolution will be found. Thank you, Nir Brener.

0
N
2 years ago
H
HydrarianNew SysMate
posted in Marketplace

How to get PowerBI Extract

Hi all, I'm a pretty-new SysAid user. I would like to create report on PowerBi with the ticket data of SysAid. I searched for PowerBi Extract and I cliked on GET IT inserting my data. What do I have to wait? Should I expect being contacted by email with the add-on link or there's a way to download it or install it in my environment? Thanks

0
H
2 years ago
R
RossJurekNew SysMate
posted in Marketplace

API connect with Powershell

does anyone have a script that works? I have found one in the forum posted back in 2017 and that script does not work.

1
L
Community Enthusiast
3 years ago

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