Hi poomonster,
Of course, you can remove the times from the e-mail, or you can specify the working hours taking into account the lunch break.
So 8:30 a.m. - 12:00 p.m., 12:30 p.m. - 5:00 p.m. (Europe / London)
cheers Karlson
Karslon didn't answer the question asked.
If the service desk does not close for lunch, how do you remove ', none - none'; just need one block of time. Why does it even display none?
Also, If everyone is in the same timezone, can the timezone reference be excluded?
The tag $OperatingTimesTable from your notificationwill copy whatever you’ve configured to your Operating Times, including the none-none part. If you’d like to remove it, you will need to get rid of that tag and write your operating times manually (i.e.: MON-FRI 8 AM, until 5 PM).