Product Anatomy

When it comes to finding the best Kentico development company for scalable and customized web solutions, DotStark Technologies stands out as a trusted choice. The company has a proven track record of delivering robust Kentico-powered websites, portals, and enterprise-level solutions tailored to client needs. Their expertise covers end-to-end services including Kentico CMS implementation, customization, migration, integration, and ongoing support.If you’re looking for a reliable partner that combines technical excellence with a customer-focused approach, DotStark Technologies is definitely worth considering.

With rapid advancements in aviation technology, software is becoming the backbone of safety, efficiency, and performance. From flight planning tools to real-time monitoring systems and predictive maintenance solutions, aviation software development company is transforming how airlines and experimental builders operate. How do you see the role of AI, cloud-based systems, and IoT shaping aviation software in the coming years? Let’s discuss innovations, challenges, and opportunities for businesses working in this critical sector.

https://developers.sysaid.com/reference/createservicerecord asks for a numeric value for “srSubType”.  Where do I find a list of values in Sysaid?

With the rise of OTT platforms, live streaming, music apps, and gaming solutions, partnering with the right Entertainment App Development Company has become critical. Such companies can build scalable apps with features like content personalization, secure streaming, multilingual support, and monetization models. What factors should businesses prioritize when selecting a development partner—portfolio, technology expertise, user experience design, or post-launch support? Let’s discuss the key considerations that can help ensure long-term success in the entertainment app market.

https://developers.sysaid.com/reference/createapplicationkey created an application key.https://developers.sysaid.com/reference/generateaccesstoken-1 created the access tokenAny other action under https://developers.sysaid.com/reference fails with the message “sorry, you couldn’t be authenticated with those credentials”. This started happening today.  It worked yesterday.

Hi Everyone,I could use some help with our Google User Repository. I am having a SUPER tough time wrapping my head around how the logic behind the Google User Repository works, especially in conjunction with the Importing Groups feature AND the filtering available when the import groups feature is enabled. No matter what way I initially set the user repository up I wasn’t going to bother with the groups feature. When I was using that way to import ALL of my users were coming into Sysaid from Google despite their Suspended or Active status in Google. So I tried checking the box that says “import active users only” and that didn’t seem to have any effect on the import.So then I got the groups importing. In Google I have 2 dynamic groups. One called active-users, and another one called suspended-users. I was hoping to use one of those as the group to use for importing. But then it also had imported ALL of the Google Groups. Should I just delete my entire user base and group that were impo

I’m looking for a way to use Sysaid with End Users that work for companies that aren’t the same as mine. Every time they try to log into the link I send them, they cannot log in. I was told to try and follow this guide: SSO Connector, but the SSO connector add on is not on marketplace. Please could someone help?

Hello Everyone! I’ve been using the search API endpoint in our production environment for a while, to ensure that duplicate requests do not get created. Last week though we noticed a lot of duplicates so I went looking for a reason and today discovered that the search API Endpoint stopped working. Since this is kind of urgent I’m happy to hear any and all input that anyone might have. My users are not happy at the moment. :(We use the SysAid cloud version. Here is the call:/api/v1/sr/search?query=($9335$)&fields=title Note the parenthesis and the dollar signs are part of what I’m looking for. The return for this is the following JSON:{    "status": 500,    "message": "Failed to load list of service requests"} Thank youRudy 

We are wanting name an escalated ticket owner while retaining the original Assigned To owner.  How is this completed?  Responsible Administrator is not available in the available fields on the SR form designer.  Note we are an on-prem deployment.

We are in the process of switching from using a traditional Active Directory with an Onsite Exchange Server as our RDS source to a Microsoft 365 Cloud environment including Cloud based Exchange (or whatever they call it now) and I was wondering if anyone had a good guide for that or at least just suggestions.I guess I am looking for any pitfalls I need to be aware of.  Any feedback would be appreciated.

I am trying to run a report that will show how many instances of particular products we have installed on our assets. I can see the software tab under each of the assets and this shows the data for each asset but I am looking for a consolidated view of, for example, all machines with IE 11 installed. When trying to create the report there doesn't appear to be any field to pull out software items. Please can you advise if there is a way to do this?

Hello, Has anybody managed to successfully deploy the Sysaid agent through Intune? We’ve tried multiple configurations with Win32 and Line of business but it fails repeatedly. We can successfully install it locally via CMD with no issues. Our implementation advisor has said Intune isn’t a supported method and they have no documentation on using Intune to deploy! (Crazy to hear in 2025). Hoping for any assistance on how to get this working, ideally as win32.

Hi Guys I'm trying to get the sysaid agent to deploy via In Tune I know I'm not the first but could anyone point me in the right direction for getting all our config passed down the command line., please would this work SysAidAgent.msi SERVERURL="oururl" ACCOUNT="accountname" SERIAL="serial" CONFIRMRC="N" HOTKEY="F11" SUBMITSRSHORTCUT="our company - IT Helpdesk"

We are using on-prem SysAid v23.3.40 b5 and Exchange onlineAs most of you are aware Microsoft will be deprecating basic authentication for email next year.  The solution is to use modern authentication like Oauth.  We have had our SysAid setup to use Oauth2 for quite sometime now, but noticed in Exchange mail flow reports that my helpdesk account is using basic authentication.  Any idea how this is possible?   ***update***  after doing some digging,  I noticed in 365 sign in logs that sysaid account is using the authentication protocol ROPC (resource owner password credentials).  which confirms sysaid is not using full OATH2 with modern authentication.Is there a misconfiguration on my side or is this an issue within Sysaid On-prem?Thanks for the help!-Evan

Hi, is there a way to force an admin to change the category of a ticket when they change the status from New to Open?

We have a number of Request Templates set up in our system.  Some are marked as Visible to End User, others are not.  If I, as a user, access my Self-service portal, the templates aren’t visible.  How do I make them visible?

Does anyone know of a way to configure SysAid to only allow certain email domains to open a ticket using email, but still allow an external email domain to provide updates to a ticket? IE: An employee opens a ticket with a 3rd party cc’d on the email/ticket, allowing the vendor to provide updates into the ticket, but preventing them (or spam) from generating a new ticket

Hello,I’m struggling with action item call through the API.Based on the documentation :  I tried the following API call on Postman:    The “type” is not working (even copy past from the doc) and without the type I juste have a 500 internal error from the server. ids = my request ID Can someone help me with this ?

Hi,I’m new to using SysAid and currently working with the new APIs based off the documentation here developers.sysaid.com/docs/sysaid-api-overview.When exploring individual service records in our portal there is a panel labelled journey which captures the records journey/changes over time.  Interested to know if its possible to access this level of change data via api?Thanks

Does anyone have a report or information on how to create a report that can display all assets that are 4 years old from purchase date. Thanks

how do I merge a ticket?

How do I auto populate user information on a service request template? If I select the user from a drop down menu, I would like to auto populate their department, location, ID etc

I would like to make better use of the SysAid tool we currently have implemented. I’ve been with the company for a short time, and I’ve identified that the tool is not properly configured. The most relevant observations so far are the following: There are several entities sharing the same service catalog. All users access the same self-service portal to create tickets, regardless of the entity they belong to. There are multiple opportunities for improvement, but we haven’t made much progress due to a lack of technical knowledge on proper configuration. The available documentation online is quite limited, so I will try to make as much progress as possible using the current manuals.In the short term, these are the most urgent points I would like to work on: Create separate companies and entities.(Objective: allow the creation of independent service catalogs and establish specific rules per entity or company.) Create customized service catalogs for each entity. Configure separate se

I am pulling asset data from SysAid Rest API into Microsoft Power Automate. I am looking for a better way to parse the data. Currently, I am having to parse the json of the output and then filter the data by each keyCaption value and append that to an array variable. For a amount of assets, currently we’re just over 1000 assets, this process can take upwards of 24 hours to collect my asset variables. Is there a better way to parse the data from the start to get the key values into usable dynamic feilds faster below is a sample of the parse json output of the data.[  {    "info": [      {        "key": "device_status",        "value": 0,        "valueClass": "",        "valueCaption": "",        "keyCaption": "Status"      },      {        "key": "account_id",        "value": "cmhcm",        "valueClass": "",        "valueCaption": "cmhcm",        "keyCaption": "Account"      },      {        "key": "serial",        "value": "",        "valueClass": "",        "valueCaption": "",       

How/where do we adjust the portal login timeout value?