SysAid Product Update: November 2024 Edition
Welcome to this edition of SysAid Product Updates! This issue brings together the latest SysAid features in one place.
Tailored AI Settings: Take Full Control of SysAid Copilot
You can enable or disable specific SysAid Copilot features—such as AI Summary, AI Emotion, AI Suggested Category, and AI Author—through the SysAid Copilot General Settings. Customize these capabilities to meet your requirements and manage the rollout of features to align with your workflow.
Intune Integration Launches in General Availability on Dec 2nd
Our upcoming Microsoft Intune integration will provide a more detailed and accurate view of your device inventory, ensuring your asset data stays up-to-date.
SysAid Copilot Level 1 & 2 Certification Course
Take your SysAid Copilot expertise to the next level with these training opportunities:
Level 1 Certification: In just one hour, you can learn the essentials of generative AI, practical skills for using SysAid Copilot’s AI Chatbot, and insights into Large Language Models.
Level 2 Certification: Designed for graduates of Level 1, this course explores advanced no-code customizations, with guides to enhance user experience, ticket management, and performance visibility.
SysAid Copilot Hands-On Workshop
Join us for a live, hands-on session led by one of SysAid’s AI experts. This workshop will provide a detailed walkthrough of SysAid Copilot, demonstrating practical applications of generative AI within ITSM.
Session Dates:
December 4, 2024 10:00 am EST | 3:00 pm UTC
Decmber 10, 2024 2:00 pm EST | 7:00 pm UTC
Product Roadmap Now Available in the Community
We’re excited to share that the SysAid Roadmap page is now live in the Community! This detailed, structured view of our upcoming product plans is organized into four sections, giving you a clear picture of what’s ahead.
Not part of the Community yet? Create an account to access the Roadmap and join the discussions.
