Hi there,
I’ve been given a task to produce a report that shows how long a ticket has been in triage state before its assigned to a team to work on. Timers are not setup in this environment and we do not have a ‘Triage’ status. Ideally, I’d like to be able to report on the ‘History’ set of fields but I’m unable to add this report into a report in Analytics?
Example:
![](https://uploads-eu-west-1.insided.com/sysaid-en/attachment/68094723-1025-4f08-9d25-592da558df27.png)