On our sysaid database, there is a rule (?) that is looking at the subject or body of an email and if it contains a ticket number (a ‘#’ followed by any set of numbers) it is attaching it to a ticket.
My goal is to replace this rule with one that only looks at the subject line of an email.
I looked in Email Rules and was unable to find the rule.
Our web account is under help.paccoast.com
Best answer by jsidotiView original