The world of ITSM
Let's share and discuss everything that is ITSM. Creating management standards based on popular management framework standards like ISO 9000, ITIL and ISO/IEC.
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I have the following Request workflow configured: Workflow Tab1 - Custom List 1 (yes/no) - Custom List 2 (yes/no) - Custom List 3 (yes/no) Workflow Tab2 Workflow Tab3 Workflow Tab4 Workflow Tab5 Workflow Tab2 activates when Tab1 is complete AND Custom List1 is marked Yes Workflow Tab3 activates when Tab1 is complete AND Custom List2 is marked Yes Workflow Tab4 activates when Tab1 is complete AND Custom List3 is marked Yes I want Workflow Tab5 to activate when all PREVIOUSLY ACTIVATED tabs are complete (I want to send a notification on Tab5 activation). For example, if Tab2 and Tab3 are activated but Tab4 is not, Tab5 should be activated when Tab2 and Tab3 are complete. In this example, I don't care if Tab4 is complete because it was never activated. I can't figure out how to get the workflow dependence to function this way. Can someone point me in the right direction?
I'm looking for the possibility to pull the fields from other workflow notifications into a notification that we would send to Approvers. I know there is the option of attaching a PDF with all action items to a workflow notification, but it honestly is not formatted in a way that is easily readable and in our case contains too much information. There is no definitive separation of information and unless you are familiar with the process it is hard to tell apart the information for each action item. Additionally in our case we really have no need to include History or Messages in the automated report. I reviewed https://www.sysaid.com/help-page.htm?helpPageId=4147&helpPageName=RFCNotificationEdit.htm&edition=2&version=v18.1.23&Admin=Y&productId=1&lang=en¬AddingIndexJSP=true help page and am not seeing anything there that would instruct me on how to embedd fields that exist in other Action Items. Is there any direction that I can be pointed in to accomplish this?
Hello, Within our company we really would like to start using the ITIL module within Sysaid. And I am trying to implement a few basic Change Management templates, but with that I am stuck and it feels it is all a bit to "big" for our needs. As a start I would like to have two default change templates for example: - a step by step procedure for a new hire change request - a step by step procedure for a change order But i really cannot see how to start, So a SR enters SysAid with the request for a new user then how to proceed? how to setup a change template for a new hire? could anybody share a light? which workflow tabs and fields you use? It would be great that anybody could tell me a step by step guide, Hope to find out more :D Thanks in advance!
ISO 9000 is a standard for management. It doesn't specifically cover IT. IT has it's own ISO no. However since ISO 9000:2001 they change the tone from management to customer satisfaction. That touches everything. That touches IT even if you only handle door access (no am not talking bout door with uniform guy with a smile, am talking about door in shop floor, production, warehouses). It's a new western imperialization instrument if you ask me... but I know you won't. Anyway... ISO standard basically said that you've got to document everything and track it. Write what you do, do what you write. And here lies the salvation. You got to write what you do. Nobody else can cause they don't qualified. And don't worry about getting it wrong. Auditing only cares if you comply to what you write. It doesn't .. it can't.. judge the quality of what you write. If somebody outside the IT dept tries to write it for you, let them... it will bound to fail and when it does... you can point this out. Th
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