Knowledge Base Articles

Share with your SysMates what you created in your knowledgebase.

  • 8 Posts
  • 3 Replies

8 Posts

Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in Knowledge Base Articles

Let's Build Your FAQ together!Sharing is Caring

 Sharing solutions for common problem and facilitating self-resolution one article at a time.In your SysAid there is a Knowledge Base to manage all the information you desire. Allowing you to build a central repository of information that is useful for admins and end-users alike.  So many of the articles in our knowledge are quite similar between organizations.You wrote a good one? Do share with the rest of the SysMates out there and together we will build a great FAQ center. Word doc, Google doc, PDF, text file any format convenient for you is good. Post and share an article you think others will find useful too! 👉 Don’t have articles to share yet? Reply below with a list of the top 4 articles you wish users read before opening a ticket!  PS #1 - See what others have posted herePS #2 - Take a little tour of the Knowledge Base to see how IT’s done:  

1552
A
9 months ago
M
MdrissiNew SysMate
asked in Knowledge Base Articles

Select COMPANY Before User request / Sysaid On Prem v22.4.45 b1

Hi All,Is it possible  to select company berfore User on new incident ?Today when i select a company, this field is moved to none value due to no user request selected. I have first to select user over thousands user and then company !I don’t anderstand where to change that ?Best Regards, 

1
alin.lupascu
SysAider
10 months ago
L
LiveWireNew SysMate
asked in Knowledge Base Articles

Unable to paste a picture in to Knowledge Base

After pasting a picture (eg a screenshot) into the body of the knowledge base artice you are unable to save it. To be precise, clicking save does nothing and it eventually times out.

1
A
1 year ago
UWLIT
Community Enthusiast
UWLITCommunity Enthusiast
posted in Knowledge Base Articles

How to add a shared mailbox to Outlook

Question: How do i add a shared mailbox to Outlook  Answer: Add a shared mailbox to Outlook After your admin has added you as a member of a shared mailbox, close and then restart Outlook. The shared mailbox should automatically display in your Folder pane in Outlook. What if it didn't work? If your admin only recently added you to a shared mailbox, it may take a few minutes before the shared mailbox appears. Wait a bit and then close and restart Outlook again. If that didn't work, then manually add the shared mailbox to Outlook: Open Outlook. Choose the File tab in the ribbon. Choose Account Settings, then select Account Settings from the menu. Select the Email tab. Make sure the correct account is highlighted, then choose Change. Choose More Settings > Advanced > Add. Type the shared email address, such as info@contoso.com. Choose OK > OK.

0
UWLIT
Community Enthusiast
3 years ago
UWLIT
Community Enthusiast
UWLITCommunity Enthusiast
posted in Knowledge Base Articles

Send mail from the shared mailbox

Question: How can i Send mail from the shared mailbox  Answer: Send mail from the shared mailbox Open Outlook. Choose New Email. If you don't see the From field at the top of your message, choose Options > From. Click From in the message, and change to the shared email address. If you don't see your shared email address, choose Other email address and then type in the shared email address. Choose OK. Finish typing your message and then choose Send. From now on when you want to send a message from your shared mailbox, the address will be available in your From drop down list. Whenever you send a message from your shared mailbox, your recipients will only see the shared email address in the message.

0
UWLIT
Community Enthusiast
3 years ago
UWLIT
Community Enthusiast
UWLITCommunity Enthusiast
posted in Knowledge Base Articles

Reply to mail sent to the shared mailbox

Question: How to reply to mail sent to the shared mailbox  Answer: Reply to mail sent to the shared mailbox Open Outlook. Open the email message you want to reply to. From field at the top of your message, you should see the name of your shared mailbox. If you don't, choose the From dropdown box and choose your shared mailbox. Finish typing your message and then choose Send. When you want to send a message from your shared mailbox, the address will be available in your From drop down list. Whenever you send a message from your shared mailbox, your recipients will only see the shared email address in the message.

0
UWLIT
Community Enthusiast
3 years ago
UWLIT
Community Enthusiast
UWLITCommunity Enthusiast
posted in Knowledge Base Articles

Use the shared calendar

Question: How to Use the shared calendar  Answer: Use the shared calendar After your admin has added you as a member of shared mailbox, close and then restart Outlook. The shared calendar associated with the shared mailbox is automatically added to your Calendars list. In Outlook go to calendar view, and choose the shared mailbox. When you enter appointments, everyone who is a member of the shared mailbox will be able to see them. Any member of the shared mailbox can create, view, and manage appointments on the calendar, just like they would their personal appointments. Everyone who is a member of shared mailbox can see their changes to the shared calendar.

0
UWLIT
Community Enthusiast
3 years ago
UWLIT
Community Enthusiast
UWLITCommunity Enthusiast
posted in Knowledge Base Articles

Use a shared mailbox on a mobile device (phone or tablet)

Question: How to Use a shared mailbox on a mobile device (phone or tablet)  Answer: Use a shared mailbox on a mobile device (phone or tablet) To access a shared mailbox on a mobile device, use the following steps.  Sign in to your primary account in Outlook for iOS or Android. Tap the Add Account button in the left navigation pane, then tap Add a Shared Mailbox.  If you have multiple accounts in Outlook Mobile, select the account that has permissions to access the shared mailbox.  After the account setup process completes, the shared mailbox will display in your account list in Outlook for iOS or Outlook for Android.  To remove a shared mailbox, go to Settings > Accounts. Then tap on the shared mailbox and select Delete Account. 

0
UWLIT
Community Enthusiast
3 years ago

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