SysAid News

Events + Launches + Conferences + Activities + Industry news

  • 80 Posts
  • 102 Replies

80 Posts

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SysAider
SysAid TeamSysAider
published in SysAid News

[On-Demand] Revolutionize Service Experience with Gen AI in Microsoft TeamsNews

Hi SysMates, The energy was electric at our recent webinar showcasing our powerful AI Chatbot within Microsoft Teams. Want to get your hands on Barclay Rae’s top 7 tips for implementing AI in your service experiences? Watch on-demand Here's what's in store for you:Top tricks from industry expert, Barclay Rae, on how to implement AI to enhance employee experience   A deep dive into the strategic value of the Microsoft and SysAid partnership with our guest speaker, Swastik Das, Senior Product Manager at Microsoft   Live product tour showcasing SysAid Copilot's AI Chatbot in action, seamlessly integrating with Microsoft Teams to boost user engagementYour SysAid Team

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SysAider
18 days ago
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SysAider
SysAid TeamSysAider
published in SysAid News

SysAid at SITS on April 17th-18th: It’s going to be a knockout!

🔔Hi SysMates, Gear up for round one!We’re bringing the next BIG thing coming to AI in ITSM at SITS - The Service Desk & IT Support Show, and we're inviting you to step into the ring with SysAid Copilot.Get ready to put on your boxing gloves and knock IT out with next-gen ITSM. Plus, join our raffle for a chance to win an Oculus Quest VR headset at booth 525.We’ve got plenty of possibilities lined up for you to enjoy your time:Secure a meeting in our private VIP boardroom and enjoy a good face-to-face discussion over drinks with our experts.   Mark your calendar and join us for after-show cocktails! The event will be hosted on April 17th at 5:00 PM at the Tapa Tapa Bar Excel, literally outside SITS. Be ready to present this invitation as your entrance pass.Drop by our booth. You’ll get to try out our AI-powered SysAid Copilot and be the first to see our latest groundbreaking features revealed at the show!It’s going to be a knockout!Your SysAid Team

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SysAider
18 days ago
S
SysAider
SysAid TeamSysAider
published in SysAid News

[ On-demand] Gen AI Strategies for Superior Service Management.News

 Hi SysMates, We're still buzzing from our recent event, “Gen AI Strategies for Superior Service Management.” We explored the transformative power of Gen AI on the user experience (UX) for both admins and end-users.Watch the on-demand!  Here are your key Gen AI takeaways:Gen AI drives a 20% increase in productivity with streamlined service workflows. 30%+ of issues are AI-contained with virtual assistants or chatbots.Your SysAid Team

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SysAider
1 month ago
Francis Li
SysAider
Francis LiSysAider
published in SysAid News

Product Roundup LIVE: Connect with Product Experts & Ask Away!News

Hi SysMates,  Gain a 360° view look at next-generation AI features and more in our Product Roundup webinar on March 27th at 11:00 AM ET/4:00 PM CET. See live demos, and seize the opportunity to ask Product Managers your most pressing questions. Register today! In this info-packed webinar, our product experts will reveal powerful new features to transform your IT service desk, powered by gen AI and more!Asset Management: Discover Asset Warranty, seamlessly integrating Dell asset warranty data directly in SysAid for proactive assets management & planning. Knowledge Management Redefined: Elevate your AI Chatbot’s knowledge with the SharePoint Connector Streamlined Ticketing: Explore SysAid Copilot's Conversational Ticketing and Updates functionalities in the AI Chatbot for a smoother end-user experience Guardrails & AI Intelligent categorization: See how guardrails ensure end users follow rules and stay secure, and AI Intelligent Categorization in SysAid's Ticket Automation lets a

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Francis Li
SysAider
1 month ago
Francis Li
SysAider
Francis LiSysAider
published in SysAid News

[Limited-time offer] 20% off discount & On-demand is LIVE !News

Hi SysMates,  The SysAid Copilot Launch Event, showcasing our cutting-edge generative AI solution, is one to remember.The energy was truly incredible. Here’s what our attendees have to say: "This is truly game-changing. Cannot wait to implement""It looks awesome. Well done.”"So excited! Especially since I work alone in support right now." The good news is that you can now relive the event, the on-demand webinar is now LIVE! So catch up on specifics or experience it all over again, the choice is yours. Act quickly! Get an exclusive 20% off SysAid Copilot—when you schedule a call before February 2nd, 2024. Shop Now & Save 20%!  Let's take your ITSM to the next level. Francis Li, CCO 

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Francis Li
SysAider
2 months ago
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SysAider
SysAid TeamSysAider
published in SysAid News

[LAUNCH EVENT] Turbocharge 2024 with AI & Win an Oculus Quest 3!News

Hey Sysmates,  Exciting news! Say hello to SysAid Copilot, our cutting-edge Generative AI-powered solution that enables your IT Team to deliver exceptional service, automagically.  Join us for our launch event on January 25, 2024, at 10:00 AM EST | 15:00 GMT. <<REGISTER NOW>> It’s your chance to:Future-proof your ITSM with AI: Understand the foundation of gen-AI, how it works, and where it can best be applied for superior service management. Dive deep into SysAid Copilot: Witness the AI revolution firsthand with a guided tour of our AI Chatbot and meaningful AI Insights, and see what’s in store on your AI roadmap. Unlock AI Successes: Hear about SysAid Copilot real-world impact on IT teams with real data on how it is skyrocketing productivity, crushing MTTR, and accelerating efficiency.Here are 2 exclusive perks available to attendees only: Win one of three Oculus Quest 3 VR experience glasses - winners announced at the event & Grab a 20% discount on SysAid Copilot! Lim

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SysAider
3 months ago
Francis Li
SysAider
Francis LiSysAider
published in SysAid News

[2023 Annual Survey] Share your views on top IT Trends in AI-driven world !News

 Hi SysMates!Over 1,200 of your peers helped chart the IT landscape last year. Now, it's your turn to join forces and shape its future! Take our 2023 annual survey and share your insights on: Top IT trends and challenges, including Generative AI impact on ITSM The changing role of the Sysadmin in an AI-driven world IT budgets, salary, and recognition I’m personally looking forward to hearing about your unique IT journey and how you view the future of IT. Help us shape industry trends and gain an early preview of the exclusive report. 15 gift cards have already been claimed, and now we’re throwing in another 15 x $100 Amazon Gift Cards to our raffle prize pool!  » Head on over to the survey  Francis Li, Chief Customer Officer 

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Francis Li
SysAider
4 months ago
Joe The IT Guy
SysAider
Joe The IT GuySysAider
published in SysAid News

[Joe the IT guy Blog] XLA Confusion: Don’t Delay to Improve Their Business ImpactBlog

Hi SysMates, Does your organization actually need XLA agreement documents to benefit from experience data?Joe The IT Guy says 'No' and aims to clear up the confusion between XLA agreements and XLA targets.Read more  

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Joe The IT Guy
SysAider
5 months ago
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SysAider
SysAid TeamSysAider
published in SysAid News

[SysAid Blog] Automating Healthcare Workflows Using IT Practices to Improve EfficiencyBlog

Healthcare organizations are not immune to the need to increase process efficiency, improve employee productivity, and reduce costs. Discover in this latest SysAid blog how workflow automation in ITSM tools can optimize routing, approvals, notifications, and escalations for increased operational efficiency.Read more 

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SysAider
5 months ago
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SysAider
SysAid TeamSysAider
published in SysAid News

Trust Radius has honored us once again with a 2023 Tech Cares Award! 🏆News

Beautiful news has come our way, and we know just how proud it will make you too.Trust Radius has honored us once again with a 2023 Tech Cares Award! 🏆This means that we’re recognized among the leading B2B technology companies that go “above and beyond”  to support customers, employees, and communities. Your trust and partnership are the fuel behind our mission’s success to shape a brighter and more compassionate future in the tech industry.   Together, let’s keep making a positive impact on the world. <Read more>  Your SysAid Team 

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SysAider
8 months ago
Francis Li
SysAider
Francis LiSysAider
published in SysAid News

The 2023 State of Service Management Report is OUT!News

Hey SysMates, Francis Li, here.  As you know, we always aim to give you valuable insight to ensure your success, which is why we’re excited to give you that edge with SysAid’s fourth-edition 2023 State of Service Management Report!  Based on our data-based trends, we’ve clearly identified two main challenges facing the world of IT. The first is the need to prove their impact on the organization, and the second is the need to keep their employees happy and productive. 😎 Want to improve your winning tactics and future-proof your IT strategy? Grab your State of Service Management Report 👉🏻>> here 

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10 months ago
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SysAider
SysAid TeamSysAider
published in SysAid News

[Webinar] The future of user support: AI Chatbot & Microsoft TeamsNews

Hey SysMatesMark your calendar for April 9th at 10:00 AM EDT because something BIG is coming your way! Microsoft 365 users, join our exclusive webinar and discover how our powerful AI Chatbot, integrated seamlessly via Microsoft Teams, can completely transform the way you support your users.Here's what's in store for you:Top tricks from industry expert, Barclay Rae, on how to implement AI to enhance employee experience   A deep dive into the strategic value of the Microsoft and SysAid partnership with our guest speaker, Swastik Das, Senior Product Manager at Microsoft   Live product tour showcasing SysAid Copilot's AI Chatbot in action, seamlessly integrating with Microsoft Teams to boost user engagementDon't miss this opportunity to improve productivity, and free up time for admins to focus on more complex issues, with 24/7 AI support within Teams. <<Secure your spot now!» See you there,Your SysAid Team 

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SysAider
28 days ago
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SysAider
SysAid TeamSysAider
published in SysAid News

SysAid Copilot, the next-gen of ITSM is now commercially available! 🎩💫News

🎉 BREAKING NEWS!! 🎉SysAid Copilot, the next-gen of ITSM is now commercially available! 🎩💫This comprehensive, innovative set of generative AI capabilities provides employees with a consumer-grade, self-service experience and accelerates organizational productivity.Key features include:🕒 24/7 AI Chatbot for End Users🔄 Seamless integration into existing channels👩‍💼 Admin Control to monitor and fine-tune responses🌟 AI Intelligent Categorization📑 AI Case SummarizationAvi Kedmi, CEO of SysAid, promises, "This is just the beginning!"Read the press release for all the details >> https://bit.ly/3tT4Zui...Excited to unveil and demo the full array of features at our customer-exclusive launch event, coming up on January 25th! 🗓️

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SysAider
1 month ago
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SysAider
SysAid TeamSysAider
published in SysAid News

[Webinar] Gen AI Strategies in Service ManagementNews

Hi SysMates,  We’d love to have you join our webinar/exclusive event on February 28th, to discover the infinite ways that Gen AI can help you manage and deliver exceptional service. Here’s what to expect: Redefining Experience with Gen AI: Learn how AI can enhance service management for all stakeholders with industry expert, Rae Ann Bruno. AI Strategy: Ideation to Implementation: Hear from your peers on how they plan to incorporate Gen AI into their service management strategy. Witness AI in action: Discover how SysAid Copilot transforms productivity.<<<Save Your Seat>>> Your SysAid Team P.S. Don't miss your chance to attend live and WIN one of four Oculus Quest VR experience glasses - winners will be announced at the event! 

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SysAider
2 months ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in SysAid News

SysAid Product Documentation Revamped !News

Dear SysMates, We are super excited to update that our FKA Online Help center has moved to a new home as well!Our Product Documentation is now with a more intuitive, friendly, and clear interface for you to get all the information you’d ever need about SysAid. Check IT out It is also available for you anytime on the community:On the top ribbon Product Documentation on top ribbonAt the bottom right book iconBook Icon Product Documentation Widget Can’t wait to hear what you think? In the comments!Cheers,Maayan 

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Community Enthusiast
4 months ago
Gaelle Elgazar
SysAider
Gaelle ElgazarSysAider
published in SysAid News

The AI revolution in ITSM: Take our Survey!News

Hi SysMates! Gaelle here, your Customer Marketing Manager.In today's AI-driven world, it is more important than ever to fill out this Annual Customer Survey to share your organization's IT journey, challenges, and trends.By answering this survey, you will be the first to get your hands on the data-based report highlighting the key insights and success strategies for your success.To sweeten the deal, you’ll automatically enter a raffle to snag one of our amazing $100 Amazon gift cards! 💰 » Fill out the survey here  Happy Holidays,  Gaelle 

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Gaelle Elgazar
SysAider
4 months ago
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SysAider
SysAid TeamSysAider
published in SysAid News

SMART'23: Annual Customer Conference - Check out our video recap! ​ ​

SysAid SMART’23, our annual customer conference will be one to remember as we dive into the realm of Generative AI in ITSM 🚀We still can’t get over the wild insider stories from Robert Bigman, former CISO of the CIA, what a keynote! Not to mention the insightful hands-on workshops and our new CEO and leadership team’s roadmap sessions!Our two-day educational event was about learning, connecting, and celebrating our customers. Check out our video recap for highlights and memorable moments. 📸🎉 

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SysAider
5 months ago
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Anonymous
published in SysAid News

MIssion Health Services Moved to Cloud to Save 10-15 Minutes Per Ticket

Limited sources, budget concerns, and apprehensiveness regarding the safety of their patients’ data created complex IT service challenges for the administrators at Mission Health Services. Migrating to the Cloud with SysAid saved the organization 10-15 minutes on each ticket, thus reducing the time it took to resolve issues (cut MTTR by 10% with ¾ of tickets resolved on the same day). Sounds impressive? Michael Hugles from Mission Health Services shared his story and results they achieved. Want to dive deeper? Read our new case study 

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SysAider
5 months ago
jsidoti
Guru
jsidotiGuru
posted in SysAid News

For On-Prem Users

Hey There Fellow On-Prem Users I caught this while looking thru my quarantine messages and wanted to post it in case you missed it too.Email is from Sasha Shapirov dated Nov 2 2023Security Risk Description: Our security team has detected a vulnerability in our on-premises software. At this time, we have no evidence to suggest that any customer data has been compromised. However, we believe in complete transparency and are committed to keeping you informed throughout this process.  Recommended Workaround: To mitigate this security risk, we recommend implementing the attached workaround without delay.  It was a quick and easy fixThanks to Sysaid for getting the info out to us John

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jsidoti
Guru
5 months ago
jsidoti
Guru
jsidotiGuru
posted in SysAid News

On-Prem 23.3.34 is Live!

Morning Folks looks like on-prem v23.3.34 is uploadedI’m installing it over lunch time today John 

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jsidoti
Guru
6 months ago
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SysAider
SysAid TeamSysAider
published in SysAid News

[SMART'23] The SysAid annual customer conference is back!News

SysAid SMART is back, 2023 style! We’ll be waiting for you at our annual customer conference as we dive into the realm of Generative AI in ITSM.Join us on October 24-25th where you'll have the opportunity to:Discover the power of Generative AI to enhance service delivery and boost efficiency Refine your professional skills through interactive workshops and sessions, ensuring you’re up-to-date with the latest ITSM trends Celebrate outstanding IT Pros at the SMART'23 Awards ceremonyYour future-forward service management experience starts now!<Register Now> See you soon!  Your SysAid SMART Team 

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SysAider
6 months ago
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Anonymous
published in SysAid News

Why Actigraph chose SysAid for Teams as their primary source of tickets

Tired of those shoulder taps and unstructured emails from the end-users? Well, Actigraph had enough of that too! 🙅‍♂️They implemented SysAid for Teams and unleashed a whole new level of personalized IT service magic for their users. 🚀 The experiment was so successful that they receive 80% of the tickets through the bot now.Want to learn more why it’s more convenient? 👉 Read the full story here

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7 months ago
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Anonymous
published in SysAid News

SysAid helps St George (Utah, USA) successfully transforme its support operations and automate key processes

Picture yourself as the fearless IT manager of one of the fastest-growing municipalities in the USA. What kind of challenges would you face? A maze of hundreds of assets, thousands of end-users, and limited resources. It's a battlefield where being proactive is a struggle – you're constantly firefighting and solving problems.Jeff Brown and Nathan Gleed once found themselves in this very scenario. But then, they stumbled upon SysAid, and their IT world transformed! Discover their incredible story on our website, where they spill the beans on how they made the transition, and how they measure their newfound success. Do you want to be a next hero of the story? Leave a comment and we’ll reach out!

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SysAider
7 months ago
Francis Li
SysAider
Francis LiSysAider
published in SysAid News

Last chance: SMART’23 Award nominations close Sept 14!News

Hi SysMates,  Francis here. As Chief Customer Officer at SysAid, I'm accountable for the success of our customers.And the best part of my role is recognizing success!At our Annual SMART Awards program we celebrate IT Pros and teams who create success for their organizations!Submissions are now open in 3 categories:Champions in Employee Experience  Pioneer in Service Automation IT Hero of the YearNominate yourself, a colleague, or your team.<Apply Now>Deadline: Sep 14, 2023 Wishing you lots of luck,Francis LiCCO  

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Francis Li
SysAider
7 months ago
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SysAider
SysAid TeamSysAider
published in SysAid News

[WATCH] Happy SysAdmin Day 2023!News

Dear SysMates,  This is the one day a year in which—around the globe—we all stop to thank YOU for everything you do for us all year round.We can’t imagine where we’d be without you, and honestly, we don’t want to. In SysAid tradition, here’s a tribute to you. 💗  Happy SysAdmin Day 2023! From All of Us at SysAid

8891
K
8 months ago

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