Hi rbrooks3135,

So there are some permissions locked under the “Full Sysaid administrator” permissions. 

You can check the documentation for the permissions, where you will see “Manage end users/

Manage end users and companies” - if after you have been assigned this permission you are still unable to delete/edit end-users, you might be required to be given “Full Sysaid administrator” permission.

https://documentation.sysaid.com/docs/edit-administrator

If you need more help, have further questions, or just want to chat about this topic, please don't hesitate to reach out.