Recently active
A lot of our users email SysAid rather than using the Self-Service portal (something I’m trying to change). In some instances they’re replying to an email about an SR that has been closed and the support colleague may miss the automated email stating an SR has been modified.Is there a way within SysAid that I can generate an automatic email to the end user, if a SR has been closed for a certain amount of time and they email on the back of the closed SR, requesting that they raise a separate SR?Many thanks.
Hi everyone,I'm working on integrating SysAid with my CapCut-related website to automatically create support tickets whenever users report issues. The goal is to send error reports from my website’s contact form directly to SysAid’s API as new service requests.Setup Details:Website: Built on WordPress (with a custom PHP script handling form submissions). SysAid API: Using /api/v1/requests endpoint to create tickets. Form Data Sent: User’s email, issue type (e.g., video export failure, login issue), error message, and timestamp. Authentication: Using an API key (works in Postman).Problem:When submitting the form, my API request returns a 401 Unauthorized error. The same API key works in Postman, but not when used in my PHP script. Tried both Authorization: Bearer <API_KEY> and sysaid-api-key: <API_KEY> headers—same issue. Debug logs show that the request never reaches SysAid, possibly being blocked by a security rule.Questions:Does SysAid block API requests from certain refe
I am looking for a report of service requests per request user - I can’t seem to find one. I have tried creating a report but I have too many users for the charts to be useful, and when I select a tabular result I can’t group by anything. Have also tried the matrix but it only shows the first 50 users. I know I can just export everything and chart in Excel but was hoping I could generate a report from Sysaid. I am using the cloud version so don’t have access to build my own report.CheersJenny
We are creating tickets in sysaid and use responsibility null or ‘’. Either one of these brings process manager in sysaid to be a service account that is assigned for API.Any suggestion on how to make it none?
Is it possible to create end users via API (or is that on the roadmap)? We are automating our onboarding process, and being able to do this would eliminate one more step our techs need to do when staff are hired. Thank you!
I am using SysAid Cloud and have just completed uploading approximately 1500 tickets from my old ticketing system. It seems like I can’t view the full list in the Service Record List page as this is limited to 1000 requests. Is there somewhere else I can view all of our tickets without applying a filter? I will need to be able to search old tickets to find issues on a particular piece of data, and so filtering these will result in missing search results.
Does SysAid offer a Delegate Approvals Option?
I have three tenants currently and we would like to leverage our Sysaid for all three. I see where I can add multiple tenants to the Azure sync add-in, but I do not see how to allow multiple tenants authentication via 365 SSO. Do all users need a B2B guest account in the main tenant or is there a way to add the SSO multiple times for each tenant?
Is anyone still experiencing this? I have not found a fix, or one provided, but it happens when opening the site via URL or Switching between Admin portal and SSP. Even when accepting or completing workflow action items via admin portal or email. In addition to admin portal this also happens when switching in between tabs.
HiI’m trying to filter some emails sent to an administrator((Description Like onboarding And (Title Like Hire Or Title Like Rehire)) Or (Description Like leaving And (Title Like Termination Or Title Like Termination)))But the filter is not working.I’m still receiving emails out of this filter.Can you please let me know what can I be doing wrong?I had some words in Description, for example, but I deleted all and left only one.But keeps not working the filter.BEst regards,Rui Novais
I want to create 2 notifications One that will notify myself and another individual when our assessment queue has a ticket that has not been assigned or had any admin comments added. The other notification is for the Client Support Services queue what a ticket has not had any updates in the past 24 hours. I want this notification to notify myself and another person.
Hi I wanted to know whether we can have an integration of Lansweeper within SysAid ?
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
Love what you're seeing?? Sign in to see exclusive content and contribute to the community!
