SysAid Product Update: April 2025 Edition
Welcome to this month’s SysAid Product Updates! Here’s a look at the latest features and what’s coming soon—all in one place.New Prebuilt AI Agents & Connections Now Available! We’re continuing to expand your AI agents library! This release introduces a new wave of prebuilt AI agents to help you get even more value from your AI chatbots—each addition is designed to enrich your agentic AI and SysAid Copilot experience:Salesforce API Connection Salesforce - Get Account Information Microsoft License Management API Microsoft 365 - Assign License Microsoft 365 - Get Licenses Microsoft 365 - Unassign License Microsoft Authenticator & BitLocker Graph API Connection Microsoft Authenticator - Get Method by ID Microsoft Authenticator - Get List of Authentication Methods Microsoft Authenticator - Delete Authentication Method BitLocker - Get List of Recovery Keys BitLocker - Get Recovery Key by ID HiBob HR API Connection HiBob HR - Get Employee Information Note: These new AI agents are created with new AI Connections that require a quick and easy setup to activate their associated prebuilt AI agents. Once configured, they’re ready to use in your AI chatbots!Be the First to Explore the New SysAid Developer Site (Beta)We’re gearing up to launch the new SysAid Developer Site—your new hub for building, automating, and extending the power of SysAid. Whether you're looking to integrate with third-party tools, automate workflows, or create custom solutions, the Developer Site is designed to make it easier. As part of the beta, you'll get early access to our latest APIs, including:User API Service Record API Group APIsWe’re looking for beta users to explore the site, try out the APIs, and share feedback to help shape what’s next. Call for Beta: Software License Management in SysAidA new module is on the way to help you manage software licenses directly within SysAid—no more spreadsheets or manual tracking. With the upcoming Software License Management module, you’ll be able to:Automatically detect the apps in use across your organization Monitor license expirations and renewal dates Track and optimize software spend Use automation and AI to reduce manual effort and minimize service risksWe’re currently inviting customers to preview the feature and share feedback as part of the design partner program. Want to learn more and join the program? AI Agents CornerDetect Top Delayed SRs: Fighting ticket backlogs? Get all your tickets analyzed and ranked based on configurable criteria like creation date, priority, and assigned team, making it simple to prioritize the ones that need attention the most. Detect Recurring Issues: Detect Recurring Issues: Want to stay ahead of recurring problems? Get a highlight of patterns in service tickets to understand these issues, plan resources strategically, and enhance key areas for smoother operations. Analyze Workload Distribution: Need to balance workloads across your team? Get clear breakdown of open service requests by assignee and admin group, helping you identify uneven distribution and take action fast. What’s New in Spaces? Duplicate Service Records Easily copy service records for recurring requests, keeping titles, attachments, and action items intact. (Note: Duplicated action items keep their original status by default.)Merge Service Records Combine up to 50 service records into one primary record, reducing duplicates and improving data accuracy. Archived records are marked “Merged-Archived,” and agents can retain attachments, messages, notes, and activities in the primary record. The results of our annual customer survey are in!Get a first look at the results. Webinar – May 6Sign up Start Your AI Certification - Level 1Get to grips with SysAid Copilot and build foundational AI skills.Sign up Advance Further with AI - Level 2 CertLearn setup, rules & integrations. Level 1 required.Sign up New: Level 3- Agentic AI CertificationUnderstand core concepts and practical applications. Learn how to deploy Agentic AI. Level 2 required.Sign up Join a Hands-On SysAid Copilot WorkshopExplore AI tools, cut ticket loads, and solve tasks live. Choose from 3 dates!Sign up New: AI Agents LabDive into AI Agents—build, customize, and fine-tune them. Choose your session!Sign up Asset Visibility Hands-On WorkshopGet hands-on with SysAid’s asset management tools—discover, track, and manage it all.Sign up