SysAid Product Update: August 2025 Edition
SysAid Product Update: August 2025 Edition Summer may be winding down, but we’re just heating up—with big updates designed to make your service desk smarter, faster, and more connected.Here’s what’s new this month: AI Agents Scheduler Run AI agents on a recurring schedule you define. Create and manage scheduled tasks directly in the Builder chatbot for seamless automation. Keep operations running behind the scenes and let your AI agents handle the work even when you’re off. Available with AI Agent Builder access - chat with us to unlock it! Learn more. Asset endpoints now available in the developers API!With this release, IT teams can now manage their hardware inventories programmatically—unlocking faster, smarter, and more automated workflows. From onboarding and offboarding to asset syncing and custom processes, these new capabilities save valuable time and reduce manual effort.This marks the next step in expanding our API scope, as we continue to add more entities to support your automation needs.🔧 What’s included in this release:Create a New Asset Get Asset by ID Update an Asset Delete an Asset Explore the new SysAid integrations BetaWe’re taking SysAid connectivity to the next level! With our enhanced integrations via Workato, you can now streamline IT workflows across even more business systems — all without writing a single line of code.Connect SysAid seamlessly to areas like:Network Monitoring Project Management & Product Development HR & People Operations Knowledge Management Remote Support Tools Early access to the beta gives you:✅ Expanded automation opportunities✅ Quicker, drag-and-drop workflow setup✅ Enterprise-grade security with zero custom codingCurious if you’re eligible for early access? <Fill out this quick form> Learning opportuntities: Power Hour: empower your users with SysAid’s Self-Service PortalJoin this hands-on session on September 10th. <Get started> Start your AI journey with our ITSM certification.Sign up SysAid Copilot Hands-on WorkshopExplore AI tools, cut ticket loads, and solve tasks live!Sign up AI Agents LabGet hands-on with AI Agents—explore, customize, and test them in real time.Sign up Power Hour: empower your users with SysAid’s Self-Service PortalJoin this hands-on session on September 10th. <Get started>