Product Updates

  Hi there,Welcome to the monthly SysAid Product Updates! This edition brings you the latest SysAid features and upcoming releases, all in one place. We're excited to announce the initial release of something many in the SysAid community have been waiting for: our new AI Chatbot via Microsoft Teams. <<Check it out!>> AI-Powered Conversational Support for Microsoft Teams SysAid Copilot seamlessly integrates our AI Chatbot into Microsoft Teams, enhancing the user experience for natural and efficient IT support. End users enjoy a streamlined and conversational way to get help, ask questions, and track their tickets directly within Teams.Admins gain insights to improve user experience and can measure the AI Chatbot's impact through dedicated dashboards and response monitoring.<< Learn more >> BI Analytics Experience an enhanced user interface, improved capabilities, faster loading times, and intuitive navigation with BI Analytics for analyzing service performance.Dashboards simplify data presentation, consolidating metrics into a single layout. SysAid's out-of-the-box widgets enable teams to delve into data, gaining deeper insights into their performance against key performance indicators (KPIs) like first response times, issue resolution rates, satisfaction levels, SLA indicators, ticket source breakdown, tickets by type, and other essential consumer-facing metrics. << Get the details >> New File Formats Supported by SysAid Copilot Data Pool You can now train the AI Chatbot for End Users using a wide range of data sources. This includes internal data, verified external sources such as websites, SharePoint, and various document formats including PDFs, CSVs, DOCs, and newly added PPTXs and XSLXs.<< Explore further >> April's latest releases Make sure you’re always in the loop with our latest releases by checking out our documentation's release notes.  Automatically receive monthly updates, just click on the subscribe button. <<See it now>>Your SysAid Team

   Hi there,Welcome to the monthly SysAid Product Updates! This edition brings you the latest SysAid features and upcoming releases, all in one place. To answer your questions and interact directly with our product experts, we also invite you to join our live webinar “Product Roundup” on March 27th. Hope to see you there!  <<Sign Up Now! >> Asset Warranty Integration Admins can now track warranty details for Dell-manufactured assets by synchronizing their organization's asset manufacturer account directly within SysAid and receive automatic notifications based on expiration dates.This integration enables proactive maintenance, ensuring timely action to maintain operational efficiency and proactive asset replacement planning.  SharePoint Connector for SysAid Copilot  Our new SharePoint Connector lets AI admins easily import knowledge from SharePoint with a single click, adding a new dataset to the Data Pool. This keeps the AI Chatbot's knowledge up-to-date and eliminates the need for manual updates or uploading articles. SysAid Copilot: Conversational Ticketing  Now end users can create tickets conversationally within the chat interface. The AI Chatbot will ask for information to fulfill ticket templates if required to ensure smooth resolution. This reduces frustration and saves time for both end users and administrators. SysAid Copilot: Conversational Updates  Our AI Chatbot lets users receive real-time ticket status updates directly within the chat conversation. This eliminates the need to navigate to the Self-Service Portal for individual inquiries. Now they can receive a summary of either a single ticket or all their tickets directly from the AI Chatbot, with links to the tickets themselves. WEBINAR: PRODUCT ROUNDUP LIVE  Meet the SysAid Product team LIVE on March 27th at 11:00 AM ET!  Get an exclusive look at next-generation AI features and more in our Product Roundup webinar. See live demos, and seize the opportunity to ask Product Managers your most pressing questions. << Sign up now! >> Your SysAid Team 

 Welcome there to the first edition of the SysAid Product Roundup! ✨With this monthly issue, you'll get all the tools you need to level up your service management with generative AI, including new features as part of SysAid Copilot — our comprehensive suite of AI capabilities designed and built to ultimately boost productivity across your organization  — as well as upcoming releases and the latest SysAid news.So stay tuned!<<Let's get you there >> AI Emailbot  Empower your team to offer consistent, engaging first-line support through email. The AI Emailbot leverages its vast knowledge base and your company's insights to generate personalized, relevant replies instantly. Users receive tailored responses within minutes, resolving simple inquiries efficiently.Based on our internal data,  the Emailbot has seen incredible results with over 35% of tickets deflected over the last month.Response Validation  Gather end-user feedback on the usefulness and quality of responses they received from the AI Chatbot with an easy click of a thumbs-up or thumbs-down icon.  Data Pool  Feed the chatbot content and knowledge from a variety of data sources including PDF, CSV, and DOC files. Monitor & Fine-Tune  Giving the admin control over the quality of answers that the AI Chatbot provides, through the ability to edit and fine-tune the answers.  Guardrails  Worried about rogue AI villains bending your chatbot's rules? We've got you covered with features that ensure end users stick to the script, respecting permissions, security protocols, and ethical standards. You can trust us to keep things running smoothly. AI Insights    Get comprehensive insights into your team’s performance. With summaries of the previous week’s data, forecasts, and recommendations based on industry benchmarks, you’ll have all the information you need to make business-winning decisions.  AI Intelligent Categorization Escalation Rule We've just rolled out a shiny new update, introducing the 'AI Intelligent Categorization' escalation rule!With AI Intelligent Categorization (escalation rule) now part of SysAid's Ticket Automation, admins have control over when it will be triggered, and to which tickets to apply it, for optimal ticket categorization. <<Start your journey now>> Your SysAid Team   

Greetings to the SysAid Community!Spring 2024 has just begun, but the new features this season are already non-stop. SysAid Copilot? Spaces? Classic? The spring fever is everywhere, such as these new and improved features:Multiple language support Improvements to BI Analytics SharePoint Connector integration for SysAid Copilot Asset Warranty Integration Many, many more! Read about everything that’s new at SysAid, right here in this link. 

Hello to SysAiders far and wide, It’s time you get to know what Cloud v.23.4.50 has to offer you!Read about it here and now in our documentation!Enjoy!

Happy November 🤠!Power BI and other Integrations have had some exciting developments! Along with Asset Management, too!Read all about it on the documentation.

How’s October been for you as a SysAider?It’s about to get better, thanks to the improvements we’ve made to the REST API. Read about it here on the documentation. 

SysAid Cloud 23.4.10 is the version you don’t want to miss. Power BI upgrades, Generative AI in Beta, we encourage you to check it out!Find out more on our documentation.

It’s all coming on the first day of October!Looking forward to starting a new month?The weather is getting cooler and crisper ☕, and Cloud v.23.3.60 is following suit!Read all about the functionalities in our documentation.

Happy Fall SysAid fans,The autumn winds of the new season 🍁🍂🌲 come along with Cloud version 23.3.50’s new feature and bug fixes!Get up to date with the latest updates, right here on our Documentation.

Happy September to all SysAiders!On-Premise v. 23.3.34 is ready and waiting!Read all about it in our Documentation 📚!

Hi Summer SysAiders,Cloud 23.3.40 is shining bright like the sun! Gradual Rollout: September 3 - 10, 2023Read about in our SysAid Documentation!

Happy August SysAiders,Cloud 23.3.30 is ready for you:Gradual Rollout: August 20 - August 27You can find all the info in our Product Documentation

Hello SysAiders far and wide!Learn what Cloud 23.3.20 is all about: Gradual Rollout: August 6 - August 13Read all about it in our Product Documentation

Welcome to Q3 at SysAid, Here’s how your SysAid experience will now be even better than before:You’re about to meet Cloud version 23.3.10!Gradual Rollout: July 23 - July 30, 2023Our documentation has all the information here.

Happy Summer, SysAid fans!On-Premise v.23.2.14 is here and ready for you! Read all about it on our Documentation!⚡Here are the main highlights of this launch: ⚡SysAid Windows Agent now supports Windows 11 assets SysAid Agent Settings Automatic Updates now applicable to MAC and Linux assets using RDS Server’s new Configuration tab New “Default Location/Department/Company” Column on the Asset Types page allows Default Value assignment per Asset Type “Same as owner” “Set manually” “None” Service Catalog Widget screen size auto-adjusts per number of catalog items. New OOTB Online Users History Report “Appearance” Setting now applicable to “Relational List display” Field Multiple new Report functionalities Improved File Import capabilities for Azure Integration Optimized user experience for Service Catalog WidgetYou can upgrade your version to 23.2.14 by following this link.

Happy July, SysAid friends!Please meet 23.2.70, our latest version of Cloud.Gradual Rollout: July 9 - July 16, 2023You can read about the product updates on our documentation. 

Happy Summer SysAid friends!23.2.60 is here, too!You can read about the product updates on our documentation. Gradual Rollout: June 25 - July 2, 2023 ⚙ Service Desk Settings improvements⚒ Improved Integrations functionalities  

Happy Thursday SysAiders,Cloud 23.2.50 is ready and waiting.All of the information you need about our latest Cloud release is updated on our documentation. Gradual Rollout: June 11 - June 25, 2023What you can anticipate:👀 Rotate View now successfully alternates between Dashboards⌨ Users can successfully populate Install Name fields within a Software Product

Hi SysAiders far and wide, Cloud 23.2.40 is waiting for you to dive in!Read our updated documentation to discover how your day-to-day SysAid experience will now reach new heights of efficiency. This is what Version 23.2.40 is all about -- Gradual Rollout: May 28 - June 4, 2023Let us know how it goes!

Hello there SysAid community,Cloud 23.2.30 is now in full force!We’re officially introducing you to this release’s sharpened functionalities and impactful bug fixes!  This is what you’ll experience in Version 23.2.30, gradual rollout: May 14-21, 2023 Learn all about it in our DocumentationEnjoy every minute!

Hi there, SysAid fans!Here’s Cloud 23.2.10 and all of its features that are now ready for you. Let’s dig in This is what we’ve made happen for Version 23.2.10, gradual rollout: April 16 - 23, 2023 Feel free to read all about it in our Documentation.Enjoy the goods!

Greetings, SysAiders!Here’s the Cloud 23.1.70 you’ve been waiting for.  Let’s get startedYou can now cut out extra maintenance tasks for managing SRs & User Data!  This is what’s in store in Version 23.1.70, gradual rollout: April 2 - 9, 2023Feel free to read all about it in our Documentation.Enjoy the goods!

Hello to all SysAiders far and wide,This is what we have in store for you in Cloud 23.1.60…Are you ready?You can now enjoy more customization for Reports, Service Desk Settings, and more! 🔧 Relational List Field can now be modified by the Report’s Customize Appearance setting  ⌚ Due Dates are now updated according to "Exclude Dates" rules in several time zones 📑 The 'Add Note' and 'Add Attachment' buttons in the Ticket Update card via the bot will respect the Incident Submission Form Settings configured for the SSPThis is all part of Version 23.1.60, gradual rollout: March 19-26, 2023.You can also read more about this release in our Documentation.  Enjoy the new features, pronto!

Greetings SysAiders,  March Madness has already made its way to SysAid, and you’re in luck 🍀!It’s about time we shared what you’re getting in this exciting release. Now it’s easier to identify, backup, or delete attachments you don’t need, so you can maximize your SysAid account’s file storage. 🌍Teams Multilingual SupportSysAid for Teams supports multilingual navigation elements; buttons, prompts and labels.French, Spanish and Portuguese are supported OOTB, with pre-installed translation files. Important NotesSysAid AI capabilities (self-resolution with Knowledge Base articles) and the notification channel are not yet supported for non-English languages; Right-to-left languages are not yet supported. 📇 New OOTB ReportNew OOTB report allowing queries for the Online Users History. Available under All Reports > Inventory ⏱ Set Enabled Time for Action ItemsAction items that are enabled upon ticket creation will now have their Enabled Time equal to the Submission Time of the SR. 📈​​​​​​ Power BI APIUsing the new Power BI API, users can save BI Data in SysAid storage rather than in OneDrive. 💡 Add-onsMS Teams Add-on and Azure Add-on are now available for all SysAid Help Desk Edition licensesThis is part of Version 23.1.50, gradual rollout: March 5-12, 2023.Feel free to read about the release in our Documentation. Time to dive into your new features -- good luck!