Version 22.3.50 - Gradual rollout: August 28 - September 4

Hi SysMates,A new cloud release is here and I am liking what I see (hint analytics is my fave): New Chart Type for Dashboard: Action Items Overview  New chart type added to the out-of-the-box list of charts, available in the Advanced Reporting section in Settings called Action Items Overview. Helping admins keep track of their workflow tasks.New Chart Type: Action Items OverviewBy the way a few more new charts will be coming soon so stay tuned! Service Record Actions List View ImprovedAdded a new view to the Service Records Actions list called Dashboard, which directly correlates with the new chart type Action Items Overview. In the table display, three new columns are included: Service Record Type Category Sub Category (Optional)Same as the fields in the Action Items Overview chart.Service Record Actions list viewAre You the Next SysAid ABots Pathfinder?Don’t miss out on this opportunity to be one of the first to enjoy more automation. ABots are simple plug-n-play bots that automate the most common manual and repetitive IT admin tasks.Our first 3 ABots support your most common user repository tasks, for example: new employee onboarding, role changes, permissions management for temp workers or visitors, and offboarding. See more and sign up: Active Directory Azure Active Directory Microsoft Exchange We also fixed bugs related to our Third-Party Integrations with Azure and Jira  > Check IT all out < And let us know what you think, in the comments!Cheers,Maayan PS - Want to get notified when new product updates are out? Hit subscribe and you are good!Subscribe to SysAid Product Updates

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Version 22.3.40 - Gradual rollout: August 14 - 21

Hi All, A new cloud release is here with some goodies on several fronts, let’s see what we have here:  Making it Easier to Adopt AI Service DeskFor accounts that are happily using a different user repository and must enable Azure for the AI Service Desk, we created a new option to define Azure as a secondary repository. For example, this enables LDAP and Azure User Repositories to work side-by-side.The 'Azure-secondary' mode allows customers to easily setup the AI Service Desk. They can activate the pre-requisite Azure integration without leaving behind their existing groups, filters, sign-in, and password services. Learn more here At least 8 accounts had this on their wish list and now it’s here! 🙌🏼 Query Builder: Low-code Configurability of Date FiltersInstead of having to choose start and end dates, admins can now choose from a simple dropdown list of pre-defined time periods in the query builder. This is available on list filters related to all entities across SysAid.  This saves admins time and requires low effort to set up as no-code is required.    Edit User Group Page Improved The edit page for User Groups has been improved, sectioning the information and actions into three tabs: General, Members, and Permissions, as well as adding option to delete or duplicate group.   Another good one is part of this release on the Patch Management front #15902: Increase the flexibility to configure the Patch Management reboot policy. When choosing “Let Users Decide” admins can select if to include the allow  “Don’t Bother Me Again” option for end-users.  We also fixed bugs and more small features on a couple of SysAid modules:General  | Patch Management | Self-Service Portal | Third-Party Integrations | BI Analytics > Check IT all out < And let us know what you think, in the comments!Cheers,Maayan PS - Want to get notified when new product updates are out? Hit subscribe and you are good!Subscribe to SysAid Product Updates 

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SysAid On-Prem v.22.1.65 is now available!

Hi Hi,Our new On-Premises release is out. Head over to our Latest Release page and download it now!→ Download SysAid v22.1.65 On-Prem Release ← Highlights of this release include: Workflow Action Items: Customize and Automate Reminders A new check box in the Escalation Rules form allows admins to set customized reminders on action items. This requires configuration, read more about it here.Self-Service Portal Enhancements Improved Scoreboard pagination and Service Catalog new loading mechanism – leading to major performance improvements and supporting intricate service catalogs.End-User Portal Sunset The legacy End-User Portal (EUP) has reached the end of its journey and is now being officially retired as SysAid is ending maintenance as of this release. Once you upgrade to the latest version you will automatically be transferred to SysAid's more advanced and secure Self-Service Portal (SSP). See it in action.Sunsetting Oracle Database for On-Prem In order to align our On-Prem and Cloud infrastructure, we are sunsetting our support for the Oracle database.ICYMI, the SysAid Mobile Add-On for On-Prem Is Here         It’s waiting for you on SysAid’s Marketplace.If you are wondering what’s next? ABots is looking for some early adopters!Our new automation bots are planned to be released in our next version.ABots are simple plug-n-play bots that automate the most common manual and repetitive IT tasks. The first batch of ABots are for user management (with Microsoft and Azure Active Directories, and Exchange). We are looking for some test drivers to help put the finishing touches before it’s released to anybody else. Come be a part, email our Abots team.Let us know how the upgrade goes!Cheers,Maayan 📌During upgrade if you require additional back version you can find them here. 📌 Want to get notified when new product updates are out? Hit subscribe and you are good!Subscribe to Product Updates     

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Version 22.2.40 (Gradual Rollout: May 15 – 22)

Hi All,This Cloud version we continues to elaborate our Azure and OKTA integrations and fix a bug in Reports module as well.Check IT all outICYMI: SysAid Slack Integration v2.0 has been released!We have listened to your requests and added quite a few great capabilities to our integration with Slack.[url=https://www.sysaid.com/it-service-management-software/marketplace/slack?utm_source=SysAid-Community&utm_medium=post&utm_campaign=Latest-RN-Cloud]Available on SysAid’s Marketplace. Security Enhancements Recap: The Israel National Cyber Directorate published a series of advisories including vulnerabilities with the SysAid product. These were brought to our attention prior to the report, and we have already addressed them:Tightened security around access to LDAP Imported users via the API. This covers [url=https://nvd.nist.gov/vuln/detail/CVE-2021-36721]CVE-2021-36721.Tightened security around uploading files in SysAid. This covers [url=https://nvd.nist.gov/vuln/detail/CVE-2021-22796]CVE-2021-22796.Tightened security around access for non-admin users. This covers CVE-2022-22798.Tightened security against potential Cross-Site Scripting (XSS) attacks. This covers CVE-2022-23165.Tightened security around access to vulnerable files in the SysAid server. This covers CVE-2022-23166.For the full review of each issue including description of the issues, and their defined impact see here.Till Next Time,Cheers,Maayan PS - Want to get notified when new product updates are out? Hit subscribe and you are good!    

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SysAid On-Prem v.21.4.45 is now available! including Log4j updates.

Dear SysMates,Happy to updated version is now released officially! and has a lot of goodies, including: Mobile Solution for On-Premises: Yes, yes – it’s launched, and it includes all the same functionality as the Cloud version. It requires a license. Want to get your hands on it? Visit [url=https://www.sysaid.com/it-service-management-software/marketplace/mobile-for-on-premises?utm_source=SysAid-Community&utm_medium=post&utm_campaign=Latest-RN-OP-MobileAO]SysAid’s Marketplace for all the details.Apache Log4j vulnerability fix: As soon as the news was heard around the world about the new Apache Log4j vulnerability, the SysAid security team quickly got to work in order to include the fix (upgraded to Apache Log4j v2.17.1) in this On-Prem version.And more: Workflow dependencies: The new Dependencies tab in SysAid Workflow Designer helps you to easily create dependencies between action items, edit or delete existing dependencies, and add conditions to dependencies. Multi-tenant support: SSO connector and the Azure integration now supports multi tenants. Get immediate updates whenever a ticket is created or updated (using “After Save” options for triggering escalation rules). Self-Service Portal enhancements: Improved search + the ability to export a ticket list from the Scoreboard to PDF or Excel – and it includes all fields. Reduce clutter: Trim signature attachments: Avoid saving email signature attachments by having them automatically removed from tickets that are generated from emails Remove duplicates: When there are duplicate files in a ticket’s attachments, SysAid only keeps one version of the file (and displays a visual indicator of how many other copies there are). → Download SysAid 21.4 On-Prem Release ← 📌During upgrade if you require additional back version you can find them here. 📌If you have any issues in upgrading the release, please reach to our Customer Care team via our Helpdesk or live chatLet us know how it goes!Cheers,MaayanPS - Heads up for the next OP release (v22.1), the End User Portal will sunset, take the time now and move your operations to the modern and more sophisticated cousin SysAid’s Self-Service Portal for better user experience and security standards. PS2 - Want to get notified when new product updates are out? Hit subscribe and you are good! 

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