I want to create a Tab in a Incident subtype that would allow me to list all of the mapped LDAP attributes (i.e The SysAid fields of Email, Text Message etc) of the submit user. Is there a way of doing that?
Happy September to all SysAiders!On-Premise v. 23.3.34 is ready and waiting!Read all about it in our Documentation 📚!
Hello there,We are currently running SysAid on Version v21.4.45 b17, and we want to update to the newest version possible (On-Prem).As a result, I have several questions in mind:While reading through the articles, I came across information stating that I cannot upgrade more than two versions at a time. The issue is that we plan to utilize a completely new VM and Database for the new version. Does this restriction still apply in this case?Furthermore, I am curious about whether we need new licenses for the updated version.Lastly, I am interested in knowing if it's possible to migrate the old tickets that are still active to the new database.Thank you for your assistance.Kind regardsPeter
I have a custom field called A that contains a list of all the owners. The same field is provided on the SR request form, and I want it to appear in the ticket under the tab where the same field is displayed.I also want to send a notification to the approver listed in field A or should I do that by making a custom notification in the workflow tab ?
When I change categories in an incident or request the assigned to/process manager resets to None. Where can I find the setting to turn this off? Thanks
Picture yourself as the fearless IT manager of one of the fastest-growing municipalities in the USA. What kind of challenges would you face? A maze of hundreds of assets, thousands of end-users, and limited resources. It's a battlefield where being proactive is a struggle – you're constantly firefighting and solving problems.Jeff Brown and Nathan Gleed once found themselves in this very scenario. But then, they stumbled upon SysAid, and their IT world transformed! Discover their incredible story on our website, where they spill the beans on how they made the transition, and how they measure their newfound success. Do you want to be a next hero of the story? Leave a comment and we’ll reach out!
Hello,I am working on an existing request form.I’d like to update the text of the email that is sent out to the form requestor when the request is completed.I can’t find where in SysAid to edit this notification that is emailed out.Where should I look?Thanks!Reed
Need an additional admin quick? Now you can do it yourself on SysAid’s Admin Alley. No need to wait for quotes.Click here to visit Admin’s Alley - available for on-premise and Cloud.
Afternoon Folks(This is a post merger scenario)The company we merged with was using Salesforce as their Help Desk (not recommended) and while I have all of the company end users using Sysaid we are still getting external users submitting requests thru Salesforce.I do have a rule in Salesforce that forwards those requests to helpdesk@mycompany.orgMy current issue is those forwarded requests show with a request user of myselfI’d really like to be able to change the request user to the email address of the requestor I haven’t found a solution yet.. I’m hoping someone her has an answer John
Do you know your Incidents to Requests ratio? This is crucial to know as it is an indication whether your IT organization is operating at a healthy level or mostly fire fighting. It’s also a good way to find out whether your tickets are classified properly by your users (are they opening requests when they should open incidents?)What is your organization’s average MTTR this month? Does it meet your expectations? Did it improve from last quarter? What is your user satisfaction score? Are users happy with your IT organization? Do you want them to be? Is it improving quarter after quarter?What is the percentage of tickets that are closed within 24 hours? What is the percentage of tickets that are closed after over 5 days? Are you satisfied or concerned with what you’re seeing? What are you planning to do about it?How many Changes and Problems did you have this quarter compared to last quarter? Do you use SysAid’s Change Management or Problem Management processes to help you measure these
Hello there, SysMates!New to SysAid, new to the community and first time poster :)I am looking to edit the default MS Teams cards that are generated when using the teams / SysAid integration. How do I do this please I can’t find any instructions.Attached is the default message end uses get when asking for ‘help’ I’d like to edit the text and then subsequently other parts of the workflow.Many thanks in advanced!Adam
Are operators like AND, OR, and the use of quotations allowed? It would be great if there is some reference documentation I could be pointed to.
API doesn’t work. Please someone help me. I still use JavaScript and NextJS.
Hello everyone, TLDR: Can you perform a dependency check where the value of one field is compared to another?SysAid Cloud Customer - Latest VersionI am attempting to create a logic test within a workflow I am creating for approving user changes. I have an action item designated in the beginning of the workflow to pull the relevant field info in to perform the dependency test on a later action item and want to compare the two values to have further action items activate automatically based on that test.For the time being, I am pulling in the values of “Request User”, “Change User” (the user who needs permission changes, pulled from the “Followup User” SR field) and “Request User Manager” (Pulled from LDAP attributes) into the first action item as custom text fields. The user data/info pulls in correctly, however when I attempt to do a dependency check on the next action item, I can’t seem to get it to compare the values. For the dependency check, I have it look to see if the first actio
I will be deploying our new SysAid agent soon and some of my users are part of a Windows Remote Desktop Server environment. Do I just follow the standard steps when installing software into that environment? Is there anything that I need to be aware of as far as possible issues go?
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
Love what you're seeing?? Sign in to see exclusive content and contribute to the community!
