Hi Team, I’m noticing that since implementing oAuth for mail receipt, emails are creating multiple tickets within the platform. Is this something that others have experienced before and how did you resolve it if you did.
I can attach a file using Postman but cannot figure out how to do it in Python. Below is a barebones script demonstrating a good response reading the record, followed by a bad response attempting to add an attachment. I'm getting a 415 response (Unsupported Media Type). Any assistance would be greatly appreciated! $ python -VPython 3.8.5 $ pip show requests |grep -e ^Name -e ^VersionName: requestsVersion: 2.26.0 $ python sysaid_test.py <my-account-name> 1168503 *** output *** Get record type and status--------------------------url: https://*******.sysaidit.com/api/v1/sr?fields=sr_type,status&ids=1168503session headers: {'Cookie': 'JSESSIONID=7A2B901424AB9ECF1C17DFCE4BC11FA1.inst05us-autoscaleapp-002187', 'Content-Type': 'application/json'}prepared headers: {'Cookie': 'JSESSIONID=7A2B901424AB9ECF1C17DFCE4BC11FA1.inst05us-autoscaleapp-002187', 'Content-Type': 'application/json'}status_code: 200text...('[{"id":"1168503","canUpdate":true,"canDelete":false,"canArchive":false,"h
We would like to add Java code to enhance some custom fields. Is there an example of Triggers? Or currently the advanced tab for our fields goes to some code snippets for Form Display, Client-side validation, etc. Should we use those fields?
Hi everyone,I’m newbie to the SysAid and SysAid api and i need a guidance on how can i find a user by email and phone number or any other field?If i find him, how can i open a new ticket on his name?How can I update the ticket information (Description, solution, status and etc.)?My implementation will be using c#, currently i was able to do a login and with the cookie preform simple query for all user or user search by sending request to /v1/users/search?query=mySearchQuery&fields=display_name,email_address,secondary_email,first_name,last_name,cell_phone,phone but it didn’t help me to much as i wasn’t able to find what i was looking for.my SysAid is on-premLooking forward to your help and reply.Thanks.
Hi All,Has anyone successfully created a Python script to query the Sysaid API? I’ve been struggling to get this working … POSTMAN is working fine though. Just wondered if anyone had a sample script i could look at. Thanks,
Scenario:Ticket is created User receive notification for ticket creation User supply additional info, unsolicited by the assigned administrator, on the ticket via email or notes resulting in the ticket status changing from “New” to “User Responded”.I would like to create an ER along the lines of if “Status=User Responded” AND “Time to Respond=isEmpty” then “Status = New”. Obviously, the ‘Time to Respond’ variable type is Float so a value of ‘isEmpty’ is not suitable. Additionally, the ER is not triggered when ‘Time to Respond’ is set to 0 or 0.00.Is there a default value for ‘Time to Respond’ similar to isEmpty or Null? I would also welcome any alternative logic.
Hi everyone,we have simple yet complicated question :) Is it possible to put more different fields in 1 row, so view would be more organised? This is view now... and this is view, how we’d like to have it, but there’s no option for it (some high end Photoshop/Paint skill included here :P ): If not in designer, is it possible to change some files directly on the server and add some CSS to it in some way, directly inside server files? Thank you for all help and regards
Hi guys, I am new with SysAid and was wondering how you deal with on-call personnel/tickets. We have scheduled on call person and would like to notify them when a ticket is submitted or NOT assigned after 10 minutes it was submitted. How do you notify the on call person when the on call person changes every week? We are trying to minimize the number of emails being received by the other Admins so sending a notice to the group, hopefully, is not the way we have to go.We are using teh SysAid clou.
Hi Team, I need support to download tickets from past 5 years, I got update from sysaid support that we can only see 1000 tickets on bowers but can anyone please suggest how to download 3 or 5 years old tickets from this platformThanks,Adi
Hello everyone, TLDR: Can you perform a dependency check where the value of one field is compared to another?SysAid Cloud Customer - Latest VersionI am attempting to create a logic test within a workflow I am creating for approving user changes. I have an action item designated in the beginning of the workflow to pull the relevant field info in to perform the dependency test on a later action item and want to compare the two values to have further action items activate automatically based on that test.For the time being, I am pulling in the values of “Request User”, “Change User” (the user who needs permission changes, pulled from the “Followup User” SR field) and “Request User Manager” (Pulled from LDAP attributes) into the first action item as custom text fields. The user data/info pulls in correctly, however when I attempt to do a dependency check on the next action item, I can’t seem to get it to compare the values. For the dependency check, I have it look to see if the first actio
One of our users is getting “wrong captcha” when trying to login on the mobile app. Everyone else that tries it gets in fine. We tried logging as him on different phones with the same issue.Any ideas?
I will be deploying our new SysAid agent soon and some of my users are part of a Windows Remote Desktop Server environment. Do I just follow the standard steps when installing software into that environment? Is there anything that I need to be aware of as far as possible issues go?
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