Is there a way to manually disable users imported from LDAP? We’ve reached our license limit of users and now its disabling users that need to be enabled. We have some users that don’t need to be enabled but when we click disable for those users it doesn’t disable them.
Dear Suppot,Users can upload attachments in each ticket. I can upload the attachment. However, when I check the ticket, we cannot see attach file on ticket.. Please provide a solution to me.If you have any concerns, please feel free to contact me.Regards,Jason
When I create cluster report, the reports do not show in the same order that they were added. Example, Added Report 1, report 2, report 3, report 4. Running the report, they show up, report 1, report 3, report 2, report 4. Why? and how can I correct?
HIWhy sysaid response slow to find information?. message “please wait” next , the information is displayed. Do I have to do some maintenance in the database? or a special task? Please .
Hi All, Does anyone have a way of changing the process manager within a ticket with the workflows? So the senario is a request ticket comes into department A. They do some check then it will go to department B they do there bit and then Department C do the final piece and closes the ticket. In each stage of the request I’m already using Assigned To to field with another custom field so tickets can be assigned to individual members of the specific teams. What i want to happen is once department A has finished their part and clicked complete it automatically changed the process manager to Department 2 who will then get email notification and the ticket visible in their queue and same for department C who will then close the ticket. Anyone have any suggestions? Cheers Dave
Nostalgia totally got us. And, what really turned up the memories for us at SysAid, was our best bits of SMART’22 highlight video. The sessions, the emotions, the mingling! 😍 So be advised, in case you don’t want to give ‘who’s cutting the onion’ excuses to people around you in the office, you better not watch this!
Hello.Can someone point me to the documentation, or help me with a new requirement? I need to set up a new Department in Sysaid - they need to appear completely separate from our Help Desk, with their own categories and own templates - how can I accomplish this?Any help is appreciated help! Thank you
Dear, I would like to have more information about custom reports. Which tool to use to create and how to use subreport in sysaid
Hello - We are looking to keep track of licensing for our SaaS products by user and count. For example... We currently use Snipe-it to track what licenses are assigned to what user. 5 Licenses for Adobe Pro Cloud -User1 -User2 -User3 All 3 Users are assigned a license 5 Licenses for PlanGrid -User 3 -User 4 -User 5 Would we be able to keep track of who is assigned those licenses in SysAid? - Could we look up User 3 and see that they have a license for Adobe Pro and PlanGrid - Look up User 2 and see they are only assigned Adobe Pro. - Then organize it so we can look up PlanGrid and see that User 3, 4, and 5 are assigned a license - Also have it keep track of license counts when we add/remove users. Hope this makes sense!
Maayan Rocks! after quite some time of not being able to access my community account Maayan got me back in I appreciate all the effort John
Hello!We are in the middle stages of evaluation of SysAid as a combined ITSM and CMDB service for both internal and customer needs. Internally we have a strong philosophy of consolidating as much frontend-backend communication to REST as possible; as such, we are heavily invested in wanting to know more about the API of SysAid in general. The main sources of relevant information regarding the REST API we have perused are the following:https://documentation.sysaid.com/docs/rest-api-guidehttps://documentation.sysaid.com/docs/rest-api-details Rather than asking what is possible, we thought it would be easier if it’s possible to define which parts of the system are not accessible (e.g. replicating full functionality supplied via other existing methods) via REST? As an example, we found the documentation for creating CIs in this manner to be just about non-existing. To summarise, what, if any limitations are in place for the REST API and, if existing, what are underlying causes and/or pre
Is there any way to customize the admin portal. For example, the default top right hand pane (“Help Desk”) showsActive Service Records Assigned to you Active Service Records Not AssignedI would like to also have a link showing “Active Service Records assigned to xyz Admin Group”.Is there any way to achieve this?
Hi, I want to create a report in SysAid for calculating time between ticket opened and ticket assigned.
Hi, I am updating our Requests, Incident and Change Templates to show the relevant fields on the Top Panel rather than scroll down the template. The Top Panel shows only 9 fields. I can add when I update the SubTypes, but the Top Panel doesn’t expand to show the extra fields. Is the Top Panel only spaced to show 9 fields? The reason I am trying to put information in the Top Panel as adding those fields to the template adds it as a new row. The ‘row’ does not seem to share space with another field, and thereby have to scroll down a bit to get to the field in question. Cheers
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