Hello Long time reader first time poster so bear with me. In my environment there is a legal need to scan every incoming and outgoing connection using our firewall (fortigate - deep ssl ) . The only functionality that is broken is no mail fetching due to ssl mismatch. So my real question is : does the platform use different keystone than windows server root authority for outgoing connections ? I need to place my certificate somewhere, but all my tries were failed to say the least. Any ideas fellow sysaiders ?(Have searched the docs , forums, to N/A) Thank you
Hello, i’m working with sysadid trial enterprise edition v22.4.45.b2I have a domain administrator credential saved wich seems fine , as I see domain OU, sub.OU, etc. imported, but that same credential seems invalid when trying network scan . I always get “invalid domain administrator credentials” scaning assets on domain.I’ve tried with another valid admin credential but it doesnt work. I get same message.Any idea?Thanks, in advance.
HelloHow would I go about setting an email notification for any asset that has not been accessed for a certain period of time?
Hi, A couple of the templates on the User Self Service portal have text displayed on the template when the user selects an option from the 1st Category, e.g. ‘Marketing & Communications’ (below). What I have been tasked to do is update the text on the template. I cannot find the field to customize the text. Does anyone know where I can find this field? Cheers
Is there a way to manually disable users imported from LDAP? We’ve reached our license limit of users and now its disabling users that need to be enabled. We have some users that don’t need to be enabled but when we click disable for those users it doesn’t disable them.
I’ve seen people asking for the mobile app to look like the desktop, but I’m the opposite - I would like to create a dashboard for my administrators to have access to easy-click buttons to access their own active incidents, the unassigned queue, and be able to customise a landing page.The current dashboards aren’t suitable for what we need - but the mobile app looks good to users but they’re desktop-based more than mobile.Has anyone customised a landing page for admins in this way? Is it possible?
We had a multi-user issue today, and when our tickets are raised, they come in with blank categories.Is there a way to force the child ticket to inherit the categories of the parent when you add the parent ID into the child ticket, when it has blank categories?It meant that our analysts had to manually update every category as well as the parentID today for 30+ tickets.
We are looking for a way to report on when the status (not necessarily the last modification of the SR) was last changed for a service record. The outcome is a way to track how long service records have been in say a Pending User or Customer Responded status regardless of other notes or field changes in the service record. Ideally, a database field dedicated to that with a timestamp of when the last status change took place. Does something like this already exist?
Our users are missing the search functionallity in the end user portal. We are always asking them to search in their own service records, but they told me it does not work. So I just checked my self and it seems they are right or I misunderstand how it is supposed to work.I have a ticket with the word CREO in the subject and body. But when I search for this word it just returns 0 results.Do we have to enable something for this search to work?
Can someone tell me how to change the ldap integration 1 credentials? Or how to supply new/different credentials for ldap?
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