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How can we receive a license refresh file to apply to our on-prem SysAid service? We are trying to activate the new Spaces UI, but does not appear to be available with the current activation.xml file we have.
We have a number of users still using Classic View in SysAid and the updates are confusing. If a ticket is updated via Spaces, the updates do not correlate to the ticket in Classic View. For example this ticket has been assigned to user Joe Surridge
I would like to know if there is any effective way to save closed and/or archived tickets as PDF files.
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Hello,I have a business need to include messages, activities and notes in email notifications generated by sysaid. I’ve been looking at the notification template for “Email to end user regarding a service record” but would need to know the variable
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Hello. We have an issue where email integration is partly working.Help desk tickets are created as expected when an email is received, and the person who raised the ticket gets notifications about status changes just fine.The problem is that if we se
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When in Classic View and Design Form mode, I note the Closure Information field has a default value of 1, meaning it will automatically default to ‘Solved (Permanently) on every ticket. How can the same be set up in Spaces? I’ve checked out the forms
Why are our Due Dates calculating in the Classic View of SysAid but not Spaces? Surely there isn’t any additional set up needed is there?
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