I am trying to attach a pdf to a service request using below Python code:========================================================import requestsimport urllib.request headers3 = {"Content-Disposition": "multipart/form-data", "Content-Type":"multipart/form-data", "Cookie":"JSESSIONID="+"C1FB8D0318D1F8851495124442C3226F.inst05us-autoscaleapp-001092"} url = “https://company.sysaidit.com/api/v1/sr/attachment"pdfurl=”https://xx.com/a.pdf”pdfFile = urllib.request.urlopen(pdfurl, data=None, timeout=60)file = {"file": pdfFile} attachmentResponse = requests.post(url=attachmentUrl, files=file, headers=headers3)print(attachmentResponse.text)=========================================================I gett below error:HTTP Status - 500 – Internal Server Error
I’m working on cleaning up unused sub-categories and I was trying to create a report that would show how many tickets were in each category that would also display sub categories over a 1 year period Any tips? John
Has anyone seen or added android and ipad tablets to inventory and such? John
Hello,we are using Sysaid on Linux. Now we want use the Report “Satisfaction by admins”. but it shouldnt be possible to look into the “details”. So we would like to edit the site where config hides the details from the checkbox that enables this (please see screenshot). in the filesysem we can’t find the site for the reports. How can we edit this?
I wanted to add the solution to the “Email to end user regarding a Service Record” notification and found it was fairly easy Using the available fields listed here:https://documentation.sysaid.com/docs/custom-notification-form added this line: #if(${isClosedSR}==true && ${Solution}&& ${Solution}!="" ) ${Solution} #endBefore: #if(${isClosedSR}==true && ${LinkToSurvey} && ${LinkToSurvey}!="" ) Please rate our service: ${LinkToSurvey} #end works great John
Hi there!Looking to ease the pain of transition for our users to Sysaid. The end users would understand “Subject” easier instead of categories, based on feedback. I failed to find where I could change this via the translate file, fields, lists etc. Anyone have any ideas? Thanks for your time!
I get an error every time I edit the email notification mentioned above. It says “Seems like the HTML code used is corrupt/obsolete and cannot be edited with the new editor without breaking the notification”. Can someone please send me the generic/default HTML code for this notification? Thank you in advance,Orlando Vasquez
Hi SysMates, January is all over and we are actually still in 2023, and we continue to roll out more features. Let’s check it out: White label the SysAid BotThe SysAid bot on Microsoft Teams can be customized by Admins to fit their unique company brand and culture; Create a bot ‘persona’, consistent with brand identity and IT requirements Align with internal corporate themes, colors, and branding Learn more about setup here.Customize your default values for Asset TypesThe Asset Types page now includes a “Default Location/Department/Company” column. This enables you to define default values for each individual asset type – providing added flexibility and customization options for assets’ default values.When defining the Location, Department, or Company you can choose the logic for each value: “Same as owner”, “Set manually” or “None”. These two are big but they are not alone we also delivered: #18814 - Company names with special characters in Azure syncs Fixed a bug that caused the c
I want to know how to enable the pm component, this is disable right now from the asset list.
Today I noticed that notifications are not operating as I expected… here is the flowNew ticket comes in via email where it is automatically set to the Service Desk Group (and notifications are sent to that group) New ticket is assigned to the Development Group, with Assigned to: set to noneI would expect a notification is sent out to the Development Group members for one of them to pick upBut no notifications are being sent outIf I assign a group member to the ticket they are notified via email Thoughts? John
Our requests are setup to go through 2 workflow levels of approval. These approval levels are set up as Service Action Items. I want to send reminder emails if the approver has not approved the request within 3 days of the Request Date/Time.I set up an Escalation Rule to do this but it is not working. I set the email to go to myself.Escalates service records with type Request, only non-merged tickets, with status In Approval Process. Triggers on 72 hours 0 minutes after RequestTime. Notifies: Jane Doe.I want to notify the approver on the Service Action Item. Any help would be appreciated.
We have a email into de email integration list. Our clients use to insert this email into de CC with others users. When we answer this email Sysaid doesnt answer to all users. Example: email1.gmail sends a email to it.sysaid.example.com from email1.gmail to emailcopy1; emailcopy2 cc emailcopy2, it.sysaid.exemple.com We receive this email into Sysaid, but it is impossible to answare to all users involved in the process.
1.Why are we not able to move this as per our own requirement rather than in A-Z ?Moving tabs from left - right or right to left as per requirement ?
Hi,All the requests I make through Insomnia work perfectly but inside my web application I always get CORS ERROR.Is there any way to enable CORS on my SysAid installation?
Several months ago I was talking to my Customer Success manager and he mentioned the emoji surveys We were supposed to get together and talk thru the set up on an on-prem install and to be honest I forgot all about it. I’m looking at my notes and decided that it was time to get this rollingAnyone have instructions for on-prem? John
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