I am using the REST API in order to do some cleanup. One aspect of this is to update the sub_type field on SR’s that are using old sub_type forms which I want to remove.  I tried issuing the search endpoint with the url:https://[env_name].sysaidit.com/api/v1/sr/search?query=*&fields=id,sub_type,problem_type&sub_type=31This is not working and returning me SR’s with sub_types that are not of the ID 31. Alternatively, I could send a request that filters on problem_type and the results are properly filtered. https://[env_name].sysaidit.com/api/v1/sr/search?query=*&fields=id,sub_type,problem_type&problem_type=SecurityWhy is sub_type specifically not being respected in the search? Thanks
We have an issue with filtering/searching SRs trough REST API. I tried with both search and filters, but documentation is not as clear as it can be (some examples would be helpful). Please see pictures bellow:   Â
Ok the API documentation is really bad for this.Lets say I have an SR with a key of this:    {      "key": "CustomColumn52sr",      "value": "d12f7702-2c0a-4f2e-b5c1-33100d2183f2",      "valueClass": "",      "mandatory": false,      "editable": true,      "type": "text",      "defaultValue": null,      "customColumnType": "string",      "valueCaption": "d12f7702-2c0a-4f2e-b5c1-33100d2183f2",      "keyCaption": "~Transaction ID"    }, I need to be able to search for the value d12f7702-2c0a-4f2e-b5c1-33100d2183f2. I have tried to put a search string together but I can’t figure it out. Anyone have done this before? Thanks!
On-prem v22.4.45 b1When an admin creates a ticket and sets the status to assigned when creating the assigned admin does not get any e-mail notification. I have ‘assigned to changes’ and ‘assigned’ status selected in Notification settings under General. The notification works when the status is changed after the ticket is already created ,e.g. ticket is created as new then changed to assigned status. I assume this is not sending an e-mail because it only updates on changes and this does not trigger when the ticket is created as already assigned. Is there any way to make a ticket that is created with the admin assigned and status selected send an e-mail notification?
Hello!My company has just transitioned from SysAid on premises to SysAid in the Cloud.I now need to migrate my code that accessed SysAid DB directly from local to Cloud.Can anyone help mw, by explaining what my options are?Can I still access the DB even in the cloud?Or do I have to use REST API?Or perhaps some other option. Thank you in advanceRudy
Hello, I have an API connection that has recently stopped working. My company has also recently rolled out SSO authentication to sysaid so I’d strongly imagine that the reason.Do you know what changes I need to get back online with the API connection?Keith
Hi SysMates, Does your organization actually need XLA agreement documents to benefit from experience data?Joe The IT Guy says 'No' and aims to clear up the confusion between XLA agreements and XLA targets.Read more Â
Healthcare organizations are not immune to the need to increase process efficiency, improve employee productivity, and reduce costs. Discover in this latest SysAid blog how workflow automation in ITSM tools can optimize routing, approvals, notifications, and escalations for increased operational efficiency.Read moreÂ
Hi, I want to install and trial the Sysaid, how can I obtain the license? I have request them but they send me us a link to meeting.
Our users are no longer able to log on to SysAid using the domain and user credentials. It keeps on saying incorrect password even when entered correctly. Below its the screenshot of the setting selected. Â
Hi everyone,I am about to start exploring using the MS Teams Chat functionality as a means of logging and updating tickets etc as we use MS Teams quite heavily as an organisation. I’d love to find out how you are getting on with it, how you are using it and if you’ve had a good experience with it.Also, looking to know if anyone has found a way of editing any of the content used on the MS Teams cards? I’d like to change some of the wording for example. TIA
Hi I needed the workshop Videos of Smart 2023.Could you please make it available , it would helpful !
Hi, All this my first post here. I’m trying to make the Microsoft teams tab in the subtype not Visible and it not letting me like the others. (Below is the message it gives me).I tried adding it to a group, Tried unticking the check box, tried creating a fresh new subtype. Tried Chrome, firefox and Edge browser. I need to do this because when adding workflow tabs it puts it ahead of these default tabs(History,related items, Microsoft teams) instead of putting it in front of the Approve workflow tab. Any help or work around will be appreciated thank you.Â
SysAid seamlessly integrates with Teams, providing an excellent experience for our teams. However, a minor hurdle we've identified is related to the installation process. When new users initially search for SysAid in Teams chat, they are prompted to install the software. While it's a straightforward two-step task, we've noticed that some users make it a bigger deal, especially if they're hesitant about transitioning to a new ticketing system (cue the "lol").To enhance user adoption, we're exploring the possibility of making SysAid available without the need for a "first-time installation." Is there any chance we could streamline this process or make SysAid more accessible within Teams?Your insights on this matter would be greatly appreciated.
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