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119 Posts

jsidoti
jsidoti
asked in Installations & Upgrades

Modify agent

We switched from LDAP to Azure auth for our users so now the password reset services screen is no longer working.How do I remove that from the windows 10 login screen? Install method:SysAidAgent.exe /VERYSILENT /URL https://www.web.site /account AccountName /serial SerialNumber /install once /AllowRemoteControl Y /SubmitSRShortcut "Help Desk" /Interval 30 /ConfirmRC Y /RandomMachineID N /AllowSubmitSR Y /LogLevel 3 /ENABLESYSAIDPS Y is it as simple as switching /ENABLESYSAIDPS Y to /ENABLESYSAIDPS N  

0
jsidoti
7 hours ago
Ilan
SysAider
IlanSysAider
published in Reach for the Cloud

[On-demand] Reach for the Cloud for Public Sector is now LIVE!On-demand

Our Reach for the Cloud webinar for public sector organizations is in the books. This webinar is the third in our sector-focused series to provide you with valuable insights from industry experts to accelerate your cloud journey.You heard 2023 key data about Cloud security and regulations directly from Jason Whittet, AWS Government Leader while Stephen du Plessis, IT manager at Lanseria International Airport shared practical tips for a successful cloud migration.Now you can recap on any specifics or just listen again closer.  

1470
Ilan
SysAider
2 days ago
kdstokes7
kdstokes7
asked in Installations & Upgrades

Need help with SysAid On-Prem AWS SMS integration - I'm 95% there, but I'm missing something.

Please help. I need help configuring SysAid On Prem (ver 22.1.65).I need to configure SMS texting using AWS SNS service.  Note, I’ve successfully sent verification text from AWS SNS configuration page to my cell phones (2 different phones).  I have AWS account, SNS is configured in Sandbox, I have setup access and secret keys, etc.  The dialog below, if set to Amazon Web Services SNS, does not permit me to change the Mobile Originated, Gateway ID, User Name, Password or SMS Protocol fields. The Sender ID is optional and not supported in the US (as I understand it). However, I did try it with a Sender ID that I setup in AWS.I feel as if SysAid isn’t working correctly.  See screenshot below: 

1
Maayan Karstaedt
SysAider
2 days ago
Ilan
SysAider
IlanSysAider
published in Reach for the Cloud

Reach for the Cloud [Public Sector] Webinarwebinar

Managing IT for a Public Sector organization can be tricky. Constantly balancing regulations and keeping up with security all while optimizing IT performance, is overwhelming, to say the least. In the end, how do you introduce innovation without disrupting other crucial factors?That’s why we’ve invited an AWS expert Jason Whittet to answer your questions, address concerns and share the best tips for a successful Cloud migration for a Public Sector. And we’ve saved you a spot, coming? P.S. Got a particular question? Ask us anything! Add it as a reply to this thread, and we’ll make sure to have your questions answered by our experts! 

3517
Maayan Karstaedt
SysAider
3 days ago
Nrmesser
Nrmesser
posted in Installations & Upgrades

Configuring installation package for Mac setup

Has anyone successfully found a way to auto-populate the MacOS sysaid settings with the appropriate URL, ID, and Serial? I have this setup with the Windows MSI configuration, but would like to add this to my workflow for Mac onboarding as well. My workflow treats SysAid as one of many packages installed during onboarding, so I would much rather have this setup as opposed to the SysAid discovery server setup. That seems like another core service to maintain and therefore not the streamlined approach I would prefer.

7
Maayan Karstaedt
SysAider
5 days ago
BobbyR
BobbyR
posted in Installations & Upgrades

How to deploy Agent using Microsoft InTune for MDM devices?

At our site, we have student laptops that are managed remotely using Microsoft InTune. I have the ability to deploy an EXE or MSI program from within the Intune portal. I would like to deploy the SysAid agent MSI this way, is there a way to do this? There is an option for "command-line arguments" from within InTune, does anyone know the command-line switches to use for (Account, SysAid URL, Serial Number, RDS Name, RDS URL)?

3
L
11 days ago
Marcelo Flores
Marcelo Flores
asked in First steps with SysAid

Boot Camp Recording

I was at the boot camp session yesterday and would like to get a link for the recorded sessions. A lot of content there! We would really want to review a couple of sessions again.  Thanks!

1
Maayan Karstaedt
SysAider
11 days ago
V
VladSkill
posted in First steps with SysAid

Do you have some videos courses about SysAid?

I’m looking for list of top video tutorials about SysAid that I can add to my platform. It will help a lot of people in adoption,

1
Maayan Karstaedt
SysAider
30 days ago
T
tekbond
asked in Installations & Upgrades

version v14.4.32 b25 and we need to update

Hello, we are in version v14.4.32 b25 and we need to update. What would be the best practice? Go straight to the last version or go up the versions little by little?Where can I get the update versions?Thanks everyone in advance for the help!!

2
Maayan Karstaedt
SysAider
1 month ago
G
GaryBennett
asked in Installations & Upgrades

Are there any issues with a in place Windows Server Upgrade?

We plan to do an in place upgrade of our on premise SysAid server. This would be from Windows Server 2012 Standard (x64) to Windows Server 2016 Standard (x64). We have successfully done this on other servers.Other than having VM snapshots and SQL backups for a recovery point and stopping the services, are there any other recommendations or tips for SysAid?

3
G
1 month ago
Gaelle Elgazar
SysAider
Gaelle ElgazarSysAider
published in Reach for the Cloud

SysAid has been recognized as AWS Rising Star Partner of the Year (ISV) – EMEA

We are proud to share that SysAid received the Rising Star Partner of the Year (ISV) - EMEA from the AWS Partner Network (APN) celebrating our strong partnership. Shoutout to the entire team at SysAid whose mission is to help customers enjoy the full advantage of the business benefits #AWS has to offer.

191
Maayan Karstaedt
SysAider
1 month ago
K
kenisys
asked in Installations & Upgrades

SYSAID SLOW performance

HIWhy sysaid response slow to find information?. message “please wait” next , the information is displayed. Do I have to do some maintenance in the database? or a special task? Please .

1
Maayan Karstaedt
SysAider
1 month ago
B
BradG
asked in Installations & Upgrades

64 Bit Installer

Hi Can you please provide me with a link to obtain a full install of the 64 bit version. We currently have a 32 bit version, but the server it is on is failing and we would like yo take the opportunity to upgrade to the 64 bit version. Thanks Brad

4
B
2 months ago
E
Elwin
posted in First steps with SysAid

Making third level category not mandatory

We want to make the Category and Subcategory mandatory but not the third level. We want to make the third level something that support uses to make a more generic issue more specific. It seems that if I make the Category required that the Sub and third level are also required. I do not see how to accomplish this. Is it an all or nothing setting?

1
S
2 months ago
A
asadulloh.somad
asked in Installations & Upgrades

Endpoint not added to sysaid, agent shutdown

Hi Community, I’ve tried to install sysaid agent, but the computer didn’t show up on sysaid asset lists. The log says the agent shut down. Anyone know how to solve this problem?Here is the log : The current agent version 22.1.65.2010/20/22 16:14:28:452 [P] VideoRecordingSettings::ReadVideoRecordingSettingsFromConfigFile The video ticket is enabled10/20/22 16:14:28:494 [P] VideoRecordingDownloadManager::IsNeedToDownloadVideoEncoder The video encoder file exists and ready to use10/20/22 16:14:29:909 [P] AgentStartupHandler::Init Start to init AgentStartupHandler10/20/22 16:14:29:993 [P] AiHandler::Init Start to init AgentStartupHandler10/20/22 16:14:30:653 [P] TeamViewerSessionManager::IsInstalledBySysaid The TeamViewer is not installed by SysAid10/20/22 16:14:30:655 [P] TeamViewerSessionManager::StopTeamViewerService The TeamViewer not installed by SysAid10/20/22 16:14:30:676 [P] AgentStartupHandler::Stop START: stop Agent startup handler10/20/22 16:14:30:677 [P] AgentStartupHandler::St

1
Maayan Karstaedt
SysAider
3 months ago
Ilan
SysAider
IlanSysAider
published in Reach for the Cloud

[ON-DEMAND] Want a glimpse to the Future of Cloud?SMART 2022

At our recent SMART 2022 virtual conference, I was honored to host AWS expert, Jerry Pang, who shared his predictions into the Future of Cloud.Alongside Jerry, Chris Lakey from The Football Pools (@cjalakey0151), talked about his organization’s cloud migration experience, focusing on the drivers and outcomes that framed their journey. I think you can find the recording of this session super interesting for you as well.  Watched the session and have some questions?  Have insights to share about your organization’s cloud journey?I'd love to hear what your thoughts in the comments!Ilan Farhi, VP Customer Experience

250
Ilan
SysAider
3 months ago
W
Willie
asked in Installations & Upgrades

system agent can't work

system agent Successful installationbut click agent not work 

1
Maayan Karstaedt
SysAider
3 months ago
L
Lux7789
asked in Reach for the Cloud

Hi, Is it possible to move SysAid from on-premises to the Cloud ?

If it does, what is the cost of doing so ?

1
S
SysAider
3 months ago
A
asadulloh.somad
asked in Installations & Upgrades

Minimum MySQL 22.1.65

Dear Sysmate, What is the best minimum MySQL version for SysAid 22.1.65 On-Premise installation? Since the minimum on the web is 5.6 and 5.7, I’m aware on the new version is different than what it is really required. Because my MySQL version is 5.7 and I  have problem with version 22.1.65 while querying assets list, online users, incidents.Thanks and regards,Asadulloh 

3
Maayan Karstaedt
SysAider
3 months ago
A
Anonymous
posted in Installations & Upgrades

Full Installation Software

I have been looking for the full installation file for the newest version of SysAid but I have only been able to find the update patch. I have been having problems with our current SysAid installation and am looking to do a fresh install on a new server.

45
A
4 months ago
N
Noor Ilham
asked in Installations & Upgrades

Import Export all data/info from old sysaid server to new sysaid server without using DB restore

Hi, i plan to migrate all sysaid data from old sysaid server to new sysaid server without performing DB restore. I want to have new clean sysaid and just import all data from old sysaid system. is there any tools, or proper way to do that. 

8
Maayan Karstaedt
SysAider
4 months ago
A
asadulloh.somad
asked in Installations & Upgrades

Bad Query Error 22.1.65

Hello, I have Issue from upgrading from v21 to v22.1.65.After succesfully upgrade, I have a problem accessing online users page.  It looks like that, with error  “The list cannot be loaded, because it was defined with a bad query. Click "Customize View" to review the view settings and try again."This is the “Default” view, nothing change since first install. ThanksAsadulloh

1
Maayan Karstaedt
SysAider
4 months ago
M
mattkoster
asked in First steps with SysAid

Help with slack integration

Sysaid - All I want to do is get slack working at a basic level. Like if a new incident is open, we want notification to channel. How do we do this. We walked through the instructions, connection shows a success, everything looks good, but we don’t see any notifications. Help!

4
M
4 months ago
D
dave.fremeth
asked in Installations & Upgrades

Renew SSL Cert

Could you please provide steps how to renew our current SSL certificate in SysAid Tomcat? Thanks a lot

2
Maayan Karstaedt
SysAider
4 months ago
E
Elekosta
asked in Installations & Upgrades

jfxwebkit.dll doesn't match the file in setup's .cab file during the upgrade to 22.1.65

Hi,During the upgrade from 21.4.45 to 22.1.65 i received an CRC error:The file C:\….\SysAidServer\jre\bin\jfxwebkit.dll doesn't match the file in setup's .cab file. I ignored the error message. The setup finished successfully. Cannot see any issues till now. But should I expect any in future. Please advice.

2
E
4 months ago

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