Hi,All the requests I make through Insomnia work perfectly but inside my web application I always get CORS ERROR.Is there any way to enable CORS on my SysAid installation?
We switched from LDAP to Azure auth for our users so now the password reset services screen is no longer working.How do I remove that from the windows 10 login screen? Install method:SysAidAgent.exe /VERYSILENT /URL https://www.web.site /account AccountName /serial SerialNumber /install once /AllowRemoteControl Y /SubmitSRShortcut "Help Desk" /Interval 30 /ConfirmRC Y /RandomMachineID N /AllowSubmitSR Y /LogLevel 3 /ENABLESYSAIDPS Y is it as simple as switching /ENABLESYSAIDPS Y to /ENABLESYSAIDPS N
1.Why are we not able to move this as per our own requirement rather than in A-Z ?Moving tabs from left - right or right to left as per requirement ?
Several months ago I was talking to my Customer Success manager and he mentioned the emoji surveys We were supposed to get together and talk thru the set up on an on-prem install and to be honest I forgot all about it. I’m looking at my notes and decided that it was time to get this rollingAnyone have instructions for on-prem? John
I’m working on cleaning up unused sub-categories and I was trying to create a report that would show how many tickets were in each category that would also display sub categories over a 1 year period Any tips? John
Hi there!Looking to ease the pain of transition for our users to Sysaid. The end users would understand “Subject” easier instead of categories, based on feedback. I failed to find where I could change this via the translate file, fields, lists etc. Anyone have any ideas? Thanks for your time!
Hi Is it possible to put call specific tags in a question? For example, On a scale of 1 to 10, how satisfied are you with your experience with ${AssignedToFirstName}? Thanks Lee
Our requests are setup to go through 2 workflow levels of approval. These approval levels are set up as Service Action Items. I want to send reminder emails if the approver has not approved the request within 3 days of the Request Date/Time.I set up an Escalation Rule to do this but it is not working. I set the email to go to myself.Escalates service records with type Request, only non-merged tickets, with status In Approval Process. Triggers on 72 hours 0 minutes after RequestTime. Notifies: Jane Doe.I want to notify the approver on the Service Action Item. Any help would be appreciated.
Every time I write a note in a SysAid incident, it sends an email to the user concerned. I want to make the notes field private so that it does not do this. Please help.
Morning All, I’m working on a sysaid dashboard for my CEO and I wanted to add cases by user as an element Is there a way to customize a chart property? John
I have some workflow notifications which are being used to insert service records depending on whether certain criteria is met in a service request. My assumption was that the “Request User” on the service record initiated by the workflow would be the user assigned to the action item in the workflow, but that does not appear to be the case.When I create the workflow notification the Request User field defaults to my account. I can change the user but cannot clear the user. How do I ensure that the user assigned to the action item is the user who is making the request when the service record is created by the workflow?I am running SysAid on-prem version 22.1.65 b20.
Hello,we are using Sysaid on Linux. Now we want use the Report “Satisfaction by admins”. but it shouldnt be possible to look into the “details”. So we would like to edit the site where config hides the details from the checkbox that enables this (please see screenshot). in the filesysem we can’t find the site for the reports. How can we edit this?
Our Reach for the Cloud webinar for public sector organizations is in the books. This webinar is the third in our sector-focused series to provide you with valuable insights from industry experts to accelerate your cloud journey.You heard 2023 key data about Cloud security and regulations directly from Jason Whittet, AWS Government Leader while Stephen du Plessis, IT manager at Lanseria International Airport shared practical tips for a successful cloud migration.Now you can recap on any specifics or just listen again closer.
Hi, I’ve been trying to set up a template to where there is an action item that will be assigned to a specific Admin Group.What will happen is when the action item is activated, there is this Admin Group tab in which I will choose the specific Admin Group. When I click Ok/Apply, an email notification will be sent out to the members. I have set up a workflow notification for this as well and integrated this on the action item. However, no email is received on the members’ end and the other thing also is, I need to complete the action item, re-open it and that’s when the emails are received on their end. I attached a history of a sample ticket I have ran and tested, for your reference. Can someone please help. Thanks.
Please help. I need help configuring SysAid On Prem (ver 22.1.65).I need to configure SMS texting using AWS SNS service. Note, I’ve successfully sent verification text from AWS SNS configuration page to my cell phones (2 different phones). I have AWS account, SNS is configured in Sandbox, I have setup access and secret keys, etc. The dialog below, if set to Amazon Web Services SNS, does not permit me to change the Mobile Originated, Gateway ID, User Name, Password or SMS Protocol fields. The Sender ID is optional and not supported in the US (as I understand it). However, I did try it with a Sender ID that I setup in AWS.I feel as if SysAid isn’t working correctly. See screenshot below:
Managing IT for a Public Sector organization can be tricky. Constantly balancing regulations and keeping up with security all while optimizing IT performance, is overwhelming, to say the least. In the end, how do you introduce innovation without disrupting other crucial factors?That’s why we’ve invited an AWS expert Jason Whittet to answer your questions, address concerns and share the best tips for a successful Cloud migration for a Public Sector. And we’ve saved you a spot, coming? P.S. Got a particular question? Ask us anything! Add it as a reply to this thread, and we’ll make sure to have your questions answered by our experts!
Hi all, Early last month I was chosen as one of HDI Top 25 thought leaders (!) together with an amazing group of IT professionals. I wanted to say THANK YOU to everyone who took the time to nominate me. This just motivates me to write more and continue to bring value to how you do IT. As a small token of my appreciation, here are 23 ITSM Tips for a Better 2023 . Enjoy 🙂
There are numerous options in Level 1 Category. Easy option is its own Helpdesk and associated group. Members of other groups are able to assign their open tickets to our group, the IT team. We want to prevent that. Reading other posts regarding this topic, there was this related link:https://community.sysaid.com/help-page.htm?helpPageId=4218 I went through it and the current settings we have, it doesn’t to be clear that an Administrator can create/modify tickets in their own group only or any group. Any help with this would be appreciated. CheersSuneil
Has anyone successfully found a way to auto-populate the MacOS sysaid settings with the appropriate URL, ID, and Serial? I have this setup with the Windows MSI configuration, but would like to add this to my workflow for Mac onboarding as well. My workflow treats SysAid as one of many packages installed during onboarding, so I would much rather have this setup as opposed to the SysAid discovery server setup. That seems like another core service to maintain and therefore not the streamlined approach I would prefer.
Hi SysMates, This version is packed full of crowd pleasures for admins and end-user alike. Let’s dive in: Measure your end-users’ satisfaction by adding a survey to your AI Service DeskAdmins can measure their end-users’ satisfaction by collecting feedback after creating/closing a ticket in Microsoft Teams. Minimize “hassle” for end users, by providing the survey in Teams rather than sending an email Achieve a higher percentage of responses Gain insights in real time to improve your service delivery For set up go to: Settings > Customize > Notifications > Choose notificationInsert a survey in the body of the dedicated notifications (#1002 MS Teams SR Created or #1005 MS Teams SR Changed). Learn more about the Survey set up.MS Teams Chat thread with Satisfaction Survey When you need context, you can find the ticket notes in AI Service DeskEnd users can save the time by using the notes history option in the SysAid bot interface rather than scrolling through their ticket his
Hey everyone,So I am working and rolling out SysAid here at my school district and the one thing we have liked about asset tracking systems is that I can check out a device to a user to be able to track who has it. Does SysAid have this functionality? Otherwise how have folks done this before?
What does the CMDB field do for importing categories? If we have it on, what does it do when something is set to that category?
Hello, I have an API connection that has recently stopped working. My company has also recently rolled out SSO authentication to sysaid so I’d strongly imagine that the reason.Do you know what changes I need to get back online with the API connection?Keith
I am trying to submit a ticket using Sysaid REST API. I am stuck at making a login connection. I am using Phyton, here’s the code: import requests headers = {"Content-Type":"application/json"} info={ "user_name": "username","account_id": "accountid","password" : "password"}#url = "https://systemone.sysaidit.com/api/v1/Login" l = requests.post(url=url, json=info, headers=headers) We use SSO/Oauth. I think thats causing problem as I found on Sysaid site that REST Api wont work for OAuth users. Is there a work around?Also, a maximum of two API login requests will be allowed within a five minute periodI have to wait 5 minutes everytime to test , my code. For API development this should not be the limitation. Can you take this off for out company?
Hello. I am trying to retrieve data from a custom service request field for use in a workflow and in an email but am not able to successfully do so. I am running on-prem version 21.2.35 b7.
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