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I need to create a list of SR for a Process manager with the total activity time spent on each record for that manager.I would also be able to filter on the amount of time spent on that record (ie: at least 1 hour).I tried to create a custom report but I’ve not been able to achieve this.Thank you
We use Spaces and I want to have Spaces remove a signature from the incoming email. There is no need for it in the ticket.
I’m able to use the login endpoint to retrieve a cookie, and then use that cookie string to request other GET endpoints to return information on users or service request templates…But when I go to create a new service request, I get a very unhelpful Error 500 no matter what I try.I’m currently trying to POST against: /api/v1/sr?view=mobile&type=incident&template=29I’m using ‘mobile’ as the view because it’s the only string I can get to return anything. As far as I can tell, we only have a ‘DEFAULT’ view setup in Sysaid, but providing ‘default’ as the view URL parameter or not specifying the view URL parameter always returns the Error 500 message, while providing ‘mobile’ as the view URL at least returns "The following mandatory fields are missing: [problem_type, title, status, urgency, impact, priority, request_user, description]" if they are not provided.So, with a header containing my cookie and Content-Type: application/json, and my request body:{ "info": [ {"key"
Hi Guys,I’m facing here the issue about how to the “Enable” automatically the label “Pacth Management” Anyone has this solution? For Exemple: The new assets join the Sysaid plataform and automatically the pacth management is enableAnother issue that I have is that I have a lot of asset into the plataform with patch management disable. How could I set to enable in massive way?
Hello,We currenly use the latest on prem SysAid server version: v23.3.40 b5. Application server use Tomcat version 9.0.71,but we would like to upgrade this because of potential vulnerabilities. How can we do this? Is there any documentation which detail this process? Could anybody help me? Thanks,Steve
Solved. Please delete.
Is it possible to “stop” users form sending mail to a ticket that has a “closed” status.At the moment is solved this with a Exchange rule that filters out mail with specific words in it. Smarter users can get around this by removing those specific words from their reply mail. Or they reply to an older mail about this ticket.Is there a smart way to ignore this kind of mail in sysaid
Is it possible to use the registry keys to generate a report for assets that have a value of 1 vs 0. We are trying to find out if PCs are set to auto login or not. We have the values in our assets from: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\AutoAdminLogon. We do not want to have to verify all 2000 assets individually.
My team has been adding documentation to the knowledge base (FAQ) for our end users. A problem that I have noticed is that I cannot copy the link to specific pages in the FAQ, the link always defaults to the same page. Is there a way to get a link directly to the KB article?I cannot copy/paste the URL to a knowledgebase article to send a user directly to the document.This is particularly a problem with announcements of new features and supporting documentation that is sent via other platforms (email). I cannot include a link for users to click to quickly access the documentation. Is this functionality missing or am I missing something?Thank you!
We have a number of scheduled reports created by a user who will be leaving the organization soon. These reports are emailed to multiple users. When the SysAid account for the author of those reports is disabled, will the scheduled reports they created continue to be sent? If not, what course of action is recommended?
Is there a way to modify the system views of tickets in SysAid? I tried searching and asking the copilot helper but it only told me how to add a personal saved view. I’d like to have a system wide view of unassigned tickets for all administrators. Thanks for any help! ...Brad
Has anyone setup a good form/workflow for user requests using the requests? ie. new user, termed user, modification, etc? Any help would be appreciated!
Generative AI is shaking up IT service management, and our CEO, Avi Kedmi, breaks it all down on the SourceForge Podcast. From game-changing innovations to future AI trends, this is a must-hear for anyone invested in ITSM’s next big leap.Don’t miss it! 🎧
SysAid Product Update: November 2024 Edition Welcome to this edition of SysAid Product Updates! This issue brings together the latest SysAid features in one place. Tailored AI Settings: Take Full Control of SysAid CopilotYou can enable or disable specific SysAid Copilot features—such as AI Summary, AI Emotion, AI Suggested Category, and AI Author—through the SysAid Copilot General Settings. Customize these capabilities to meet your requirements and manage the rollout of features to align with your workflow. Learn more Intune Integration Launches in General Availability on Dec 2nd Our upcoming Microsoft Intune integration will provide a more detailed and accurate view of your device inventory, ensuring your asset data stays up-to-date. Learn more SysAid Copilot Level 1 & 2 Certification CourseTake your SysAid Copilot expertise to the next level with these training opportunities:Level 1 Certification: In just one hour, you can learn the essentials of generative AI, practical skills
SysAid Product Update: October 2024 Edition Welcome to this edition of SysAid Product Updates! This issue brings together the latest SysAid features in one placeAI Insights Sharing OptionsSysAid Copilot's AI Insights report offers detailed performance analysis with auto-generated weekly summaries, forecasts, and recommendations based on industry benchmarks. Agents now have more control over sharing these reports, allowing them to specify target groups and individuals for notifications.Learn moreNew Integration: IntuneWe're excited to announce a significant upgrade to our asset management capabilities. Our new integration with Microsoft Intune provides a more comprehensive and accurate view of your device inventory, ensuring your asset data is always up-to-date.Want to explore these new benefits firsthand? We're offering limited spots in our beta program, so book a call to secure your place today!Please note this integration is only available for cloud customers.File Attachments in AI
Welcome to this edition of SysAid Product Updates. We’re excited to bring you something the community has been eagerly awaiting: 26 new integrations! 26 New Add-Ons Now AvailableWe are pleased to announce that SysAid has expanded its capabilities with 26 new integrations. These additions include seamless connections with your favorite tools designed to enhance your workflows and improve operational efficiency.Learn more Data Pool SegregationAgents can now configure which of SysAid Copilot’s chatbots have access to specific datasets, providing greater control and privacy. SysAid Copilot ensures the right people access the right information, with defined data permissions keeping sensitive tickets securely restricted to authorized individuals.Learn more Image Analysis from AI Emailbot End users can now upload screenshots of errors or photos of faulty products directly through the AI Emailbot, as well as via AI Chatbot or Microsoft Teams. The Image Analysis tool quickly delivers actiona
🎉 SMART'24 highlights are here! 🎉Watch the recap now and relive the energy. Don’t miss it! 🚀
🎉 The moment you’ve been waiting for is here! 🎉SysAid SMART’24 is now ON-DEMAND!Get ready to unlock hands-on IT workshops, cutting-edge Gen AI breakthroughs, and all the excitement of the SMART '24 Awards—whenever you want.This is your chance to experience the energy, the insights, and the inspiration. Don't wait.https://www.sysaid.com/resources/virtual-events-and-webinars/smart-2024
Hello, I am trying to config items list on the Cl list. I want to be able to know which asset is associated with the serial number and owner. For some it shows the owner however some are filled blank. How can I streamline this better to know which owner is connected to which serial number and Cl type.
Hi there,I am trying to create a new custom report that helps me work out averge resolve times for tickets. Can anyone please help guide me through what I need to do to create such report. I want to be able to filter the report, ideally excel so i can import to power bi, by detartment or agent etc.I should be pretty straight forward but im having trouble.Many thanks in advance.Adam
🚀 Major news alert! SysAid has been named one of the Emerging Leaders in the 2024 Gartner® Innovation Guide for Generative AI Technologies Report in the category of AI Knowledge Management Apps / General Productivity!“We believe that this recognition underscores our mission to liberate organizations by putting AI to work for them and their people, reaffirming our dedication to driving innovation and productivity for the organizations we serve”, says our CEO, Avi Kedmi. Curious to know more? Get all the details here! 📖✨
Sometime it feels like it’s you against the world? The pour of tickets? The avalanche of issues to handle immediately?Well you don’t have to be alone in this there are many SysMates here waiting to get to know you, talk shop, share collaborate and elevate your game. Together. Let’s take the first step, tell us a bit about you, In the comments :)
Is there a way to create or integrate in the search bar previous tickets that were solved. For example, in the search bar i can type in printer and it will show all the tickets that have had printer issues to see previous IT tech people solutions?
Can someone let me know how we can set a different default font and size when sending a message?
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