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Currently in our end user incident submission form, the priority defaults to Low - I would like it to default to Normal.We are not using the urgency / impact matrix, and when I go into the end user submit incident form the priority field is set to Normal. I can’t see anywhere else that this default could be configured.Can anyone assist please?
We have implemented Copilot (for end users) for our campus. When I look at the AI dashboard (last 12 months view) It shows me 447 AI-touched service records. However, when I look at the Internally sourced answers, it is out of 796. What accounts for the difference?
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I have error with agent on linux for new asset:ERROR [pbanka] [SysAid Server] com.ilient - Error in SAXParserjava.lang.NullPointerException at com.ilient.agentApi.b.startElement(Unknown Source) at org.apache.xerces.parsers.AbstractSAXParser.startElement(Unknown Source) at org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanStartElement(Unknown Source) at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source) at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source) at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source) at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source) at org.apache.xerces.parsers.XMLParser.parse(Unknown Source) at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source) at com.ilient.agentApi.b.a(Unknown Source) at com.ilient.agentApi.LshwAgent.doPost(Unknown Source)
Hola a todosEstoy luchando para agregar un archivo adjunto desde la api, comparto caprura.
Hello Everybody, I’m struggling to add a attachement (xlsx file) to an existing SR. Here is my code :Function Add-SysAidRequestAttachment { [CmdletBinding()] Param ( [parameter(Mandatory=$true)] [String]$BaseURL, [Parameter(Mandatory=$true)] [Microsoft.PowerShell.Commands.WebRequestSession]$SessionToken, [parameter(Mandatory=$true)] [String]$RequestID, [parameter(Mandatory=$true)] [String]$FilePath ) Begin { $VerbosePreference = 'Continue' } Process { Write-Host "Entering Add-SysAidRequestAttachment" # Préparer l'URL pour l'upload du fichier [System.Uri]$Uri = "$BaseURL/api/v1/sr/$RequestID/attachment" # Lire le fichier à envoyer Try { $fileStream = [System.IO.File]::OpenRead($FilePath) $fileSize = $fileStream.Length Write-Host "Fichier chargé : $FilePath, Taille : $fileSize bytes" } Catch { Write-Host "Erreur lors de la
Hi everyone,I’m working on it in a Power Shell script to change or update labels into the assets. Is there any API Endpoint to do this job.For exemple: I have the asset with asset ID=123123 and I need to update de lable “Status of asset From = In use to BrokeHow can i do that using API?
Hello,I have a business need to include messages, activities and notes in email notifications generated by sysaid. I’ve been looking at the notification template for “Email to end user regarding a service record” but would need to know the variable names used to access this data. I’m certain there must be some variables available, this is pretty standard service desk behavior. Any help is greatly appreciated. ...Brad
Hi thereI have an on-prem SysAid instalation.And I need to automate some task, by Microsoft Power Automate.One of them is, make http request on Power Automate, to SysAid to check new sr.I already created a specific user for that op and given administrator permissions.I’m trying to make a post test login, with Avanced Rest Client (with access to SysAid) and the error I get is{ "status": 401, "message": "Incorrect login information. Letters must be typed in the correct case. Please make sure the Caps Lock key is disabled."}Can you please tell me what could be the problem?Thanks.
how can I tell which cloud I am running on?
I need to create a list of SR for a Process manager with the total activity time spent on each record for that manager.I would also be able to filter on the amount of time spent on that record (ie: at least 1 hour).I tried to create a custom report but I’ve not been able to achieve this.Thank you
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Is there a place where we can find the release notes for the windows agent?
My name is Yebegaeshet Fentahun, and I’m currently exploring SysAid as a beginner in IT service management. I’m eager to learn about incident management, asset tracking, and how SysAid can help streamline IT support tasks. I work as Manager, Information support Services and am passionate about improving IT service delivery processes.I’m joining the community to gain insights and learn best practices from experienced SysAid users. I hope to share my progress and ask questions as I become more familiar with the platform.Feel free to reach out with any tips or advice, and I’d love to connect with others who are also using SysAid!Looking forward to being part of this community!
I’m able to use the login endpoint to retrieve a cookie, and then use that cookie string to request other GET endpoints to return information on users or service request templates…But when I go to create a new service request, I get a very unhelpful Error 500 no matter what I try.I’m currently trying to POST against: /api/v1/sr?view=mobile&type=incident&template=29I’m using ‘mobile’ as the view because it’s the only string I can get to return anything. As far as I can tell, we only have a ‘DEFAULT’ view setup in Sysaid, but providing ‘default’ as the view URL parameter or not specifying the view URL parameter always returns the Error 500 message, while providing ‘mobile’ as the view URL at least returns "The following mandatory fields are missing: [problem_type, title, status, urgency, impact, priority, request_user, description]" if they are not provided.So, with a header containing my cookie and Content-Type: application/json, and my request body:{ "info": [ {"key"
Hi I can’t find in the documentation a list of the different available statutes and their appropriate code.I need it in order to update a Service Request’s status using the API.Is there such a list?
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