how can i create a child ticket in sysaid?
how can i create a child ticket in sysaid?
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SysAid Copilot is here with our AI Magic!
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To create a child ticket in SysAid, follow these steps:
### Step 1: Log in to SysAid Admin Portal
1. Use your admin credentials to log in to your SysAid account.
### Step 2: Navigate to Service Desk
1. Go to the 'Service Desk' module where you can view the list of tickets.
### Step 3: Open the Parent Ticket
1. Click on the ticket that you want to create a child ticket for.
### Step 4: Create a Child Ticket
1. In the ticket details, look for the 'Sub Tasks' or 'Child Tickets' section.
2. Click on 'Add Sub Task' or 'Add Child Ticket' to create a new child ticket.
3. Fill in the necessary details for the child ticket, such as title, description, and assigned technician.
4. Save the child ticket.
### Step 5: Verify the Child Ticket
1. Ensure that the child ticket appears under the 'Sub Tasks' or 'Child Tickets' section of the parent ticket.
2. Verify that all the details are accurate and that the child ticket is properly linked to the parent ticket.
If you encounter any issues or need further assistance, please let me know!
To create a child ticket in SysAid, follow these steps:
### Step 1: Log in to SysAid Admin Portal
1. Use your admin credentials to log in to your SysAid account.
### Step 2: Navigate to Service Desk
1. Go to the 'Service Desk' module where you can view the list of tickets.
### Step 3: Open the Parent Ticket
1. Click on the ticket that you want to create a child ticket for.
### Step 4: Create a Child Ticket
1. In the ticket details, look for the 'Sub Tasks' or 'Child Tickets' section.
2. Click on 'Add Sub Task' or 'Add Child Ticket' to create a new child ticket.
3. Fill in the necessary details for the child ticket, such as title, description, and assigned technician.
4. Save the child ticket.
### Step 5: Verify the Child Ticket
1. Ensure that the child ticket appears under the 'Sub Tasks' or 'Child Tickets' section of the parent ticket.
2. Verify that all the details are accurate and that the child ticket is properly linked to the parent ticket.
If you encounter any issues or need further assistance, please let me know!
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