Hi guys,



I am wondering if there is a way in which you can create a new ticket upon the closure of another ticket, but the new ticket that is created is set for a date in the future to actually be created automatically.



Scenario



A ticket is put in for a New Starter into the business, but that New Starter doesnt start for another 8 weeks.



Ticket is assigned to an Engineer who will create all of the accounts on the system.



However, now for 8 weeks that Engineer has a ticket sat in his queue until the week before the New Starter starts where he can then profile the PC/Laptop befoer then closing the ticket and sending the New Starter Email.



So what I am looking for is the Engineer creates the New User and closes the ticket, this then generates a New Ticket which doesnt "appear" in either his queue or the unassigned queue until the week before the New Starter starts.



Thanks

guys in advance.