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Product Anatomy

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834 Posts
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SysAider
SysAid TeamSysAider
published in Asset Management - Advanced Discovery
🌟 Special Offer for Webinar Attendees 🌟

As a thank-you for joining our webinar, we’re offering an exclusive discount!📌 Place an order by the end of March 2025 and mention the webinar to receive 15% off.📌 The first 10 customers to order will receive 20% off.We’re excited about this new partnership and look forward to supporting you. For more details, book a customized consultation using the QR code provided or drop a comment below. ⬇️

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SysAider
Vadim Gektin
SysAider
Vadim GektinSysAider
published in Help Desk
All you need in order to move to Microsoft 365 Exchange OAuth 2.0 protocol.Tutorial

Two years ago, Microsoft announced that it will no longer support basic authentication protocols (SMTP, IMAP, POP). The time has come when you need to move to a more secure and updated protocol - OAuth 2.0.  Setup of the new email integration is simple:  In SysAid, go to: Settings > Integration > Email.  Click the Create New button, and follow the instructions in this Microsoft 365 Email Integration with OAuth 2.0 Guide. The permissions required on MS side:  Permissions required on Microsoft​​​​ Test and verify the new integration: Send manual email, reply from tickets and take actions that trigger automatic notification.  To disable the SMTP integration [see screenshot below]: In SysAid, go to: Settings > Integration [1] > Email [2]. Choose the SMTP integration list item and uncheck: Select the Outgoing Email tab [3]  Uncheck  Enable outgoing email  Click Apply [5]. Select the Incoming Email tab [4] Uncheck Enable incoming email Click Apply [

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Maayan Karstaedt
SysAider
David.S
SysAider
David.SSysAider
posted in Service Automation
Early adopters, ABots needs you!

 Want to become an early adopter of SysAid? Get your hands on new developments first ? Give feedback and make the final tweeks on the coming SysAid product releases? Now is your chance to get in. ABots, our new automation bots are planned to be released very soon. ABots are simple plug-n-play bots that automate the most common manual and repetitive IT tasks.  The first release of ABots will provide User Management capabilities within: Microsoft Active Directory, Azure Active Directory, and Microsoft Exchange.  We are looking for some test drivers (preferably from Cloud but On-Prem is also possible) to help put the finishing touches before it's released to everybody else and get it free for 6 months :)  

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Maayan Karstaedt
SysAider
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gibsonjackNew SysMate
asked in Service Automation
Which is the best handyman app development company in 2025?

In 2025, JPLoft stands out as the best handyman app development company, known for delivering highly scalable, feature-rich, and user-friendly solutions tailored for both startups and enterprises. With expertise in on-demand app development, JPLoft integrates advanced features such as real-time booking, GPS tracking, secure payment gateways, and customer management tools that make handyman services more efficient and accessible.Apart from JPLoft, other leading handyman app development companies in 2025 include Appinventiv, Hyperlink InfoSystem, and Konstant Infosolutions, each offering strong technical expertise and innovative solutions. However, JPLoft continues to be a top choice due to its client-focused approach, cost-effective services, and proven track record in creating successful on-demand applications.

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dainelsmithNew SysMate
asked in Service Automation
Which is the best Kentico development company for building scalable and customized web solutions?

When it comes to finding the best Kentico development company for scalable and customized web solutions, DotStark Technologies stands out as a trusted choice. The company has a proven track record of delivering robust Kentico-powered websites, portals, and enterprise-level solutions tailored to client needs. Their expertise covers end-to-end services including Kentico CMS implementation, customization, migration, integration, and ongoing support.If you’re looking for a reliable partner that combines technical excellence with a customer-focused approach, DotStark Technologies is definitely worth considering.

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dr8478552
dr8478552New SysMate
asked in Service Automation
Future of Aviation Software Development

With rapid advancements in aviation technology, software is becoming the backbone of safety, efficiency, and performance. From flight planning tools to real-time monitoring systems and predictive maintenance solutions, aviation software development company is transforming how airlines and experimental builders operate. How do you see the role of AI, cloud-based systems, and IoT shaping aviation software in the coming years? Let’s discuss innovations, challenges, and opportunities for businesses working in this critical sector.

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dr8478552
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Community Enthusiast
thomas.walkerCommunity Enthusiast
asked in Help Desk
“srSubType” values

https://developers.sysaid.com/reference/createservicerecord asks for a numeric value for “srSubType”.  Where do I find a list of values in Sysaid?

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SysAider
dr8478552
dr8478552New SysMate
posted in Service Automation
Choosing the Right Media & Entertainment App Development Company

With the rise of OTT platforms, live streaming, music apps, and gaming solutions, partnering with the right Entertainment App Development Company has become critical. Such companies can build scalable apps with features like content personalization, secure streaming, multilingual support, and monetization models. What factors should businesses prioritize when selecting a development partner—portfolio, technology expertise, user experience design, or post-launch support? Let’s discuss the key considerations that can help ensure long-term success in the entertainment app market.

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dr8478552
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Community Enthusiast
thomas.walkerCommunity Enthusiast
asked in Help Desk
https://developers.sysaid.com/reference fails to authendicate

https://developers.sysaid.com/reference/createapplicationkey created an application key.https://developers.sysaid.com/reference/generateaccesstoken-1 created the access tokenAny other action under https://developers.sysaid.com/reference fails with the message “sorry, you couldn’t be authenticated with those credentials”. This started happening today.  It worked yesterday.

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Community Enthusiast
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rmcdougallNew SysMate
asked in User Management
Help with Google User Repository

Hi Everyone,I could use some help with our Google User Repository. I am having a SUPER tough time wrapping my head around how the logic behind the Google User Repository works, especially in conjunction with the Importing Groups feature AND the filtering available when the import groups feature is enabled. No matter what way I initially set the user repository up I wasn’t going to bother with the groups feature. When I was using that way to import ALL of my users were coming into Sysaid from Google despite their Suspended or Active status in Google. So I tried checking the box that says “import active users only” and that didn’t seem to have any effect on the import.So then I got the groups importing. In Google I have 2 dynamic groups. One called active-users, and another one called suspended-users. I was hoping to use one of those as the group to use for importing. But then it also had imported ALL of the Google Groups. Should I just delete my entire user base and group that were impo

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evarokeNew SysMate
asked in Marketplace
End Users from a different company

I’m looking for a way to use Sysaid with End Users that work for companies that aren’t the same as mine. Every time they try to log into the link I send them, they cannot log in. I was told to try and follow this guide: SSO Connector, but the SSO connector add on is not on marketplace. Please could someone help?

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SysAid Copilot
SysAider
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Community Enthusiast
rgireyevCommunity Enthusiast
asked in SysAid API
Search API Endpoint Stopped working

Hello Everyone! I’ve been using the search API endpoint in our production environment for a while, to ensure that duplicate requests do not get created. Last week though we noticed a lot of duplicates so I went looking for a reason and today discovered that the search API Endpoint stopped working. Since this is kind of urgent I’m happy to hear any and all input that anyone might have. My users are not happy at the moment. :(We use the SysAid cloud version. Here is the call:/api/v1/sr/search?query=($9335$)&fields=title Note the parenthesis and the dollar signs are part of what I’m looking for. The return for this is the following JSON:{    "status": 500,    "message": "Failed to load list of service requests"} Thank youRudy 

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SysAider
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jgriggNew SysMate
asked in Self-Service Portal
Need a way to retain original ticket owner and add an escalated admin

We are wanting name an escalated ticket owner while retaining the original Assigned To owner.  How is this completed?  Responsible Administrator is not available in the available fields on the SR form designer.  Note we are an on-prem deployment.

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Steve_IT_FPST
Active talker
Steve_IT_FPSTActive talker
asked in User Management
Switching from Onsite RDS to Microsoft 365

We are in the process of switching from using a traditional Active Directory with an Onsite Exchange Server as our RDS source to a Microsoft 365 Cloud environment including Cloud based Exchange (or whatever they call it now) and I was wondering if anyone had a good guide for that or at least just suggestions.I guess I am looking for any pitfalls I need to be aware of.  Any feedback would be appreciated.

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SysAid Copilot
SysAider
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Community Enthusiast
wiggleCommunity Enthusiast
posted in Asset Management
Run Report on Installed software

I am trying to run a report that will show how many instances of particular products we have installed on our assets. I can see the software tab under each of the assets and this shows the data for each asset but I am looking for a consolidated view of, for example, all machines with IE 11 installed. When trying to create the report there doesn't appear to be any field to pull out software items. Please can you advise if there is a way to do this?

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MichaelPageNew SysMate
asked in Asset Management
Sysaid Agent installation through Intune

Hello, Has anybody managed to successfully deploy the Sysaid agent through Intune? We’ve tried multiple configurations with Win32 and Line of business but it fails repeatedly. We can successfully install it locally via CMD with no issues. Our implementation advisor has said Intune isn’t a supported method and they have no documentation on using Intune to deploy! (Crazy to hear in 2025). Hoping for any assistance on how to get this working, ideally as win32.

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SysAid Copilot
SysAider
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Jonathan PurvisNew SysMate
posted in Asset Management
Itune and Sysaid agent

Hi Guys I'm trying to get the sysaid agent to deploy via In Tune I know I'm not the first but could anyone point me in the right direction for getting all our config passed down the command line., please would this work SysAidAgent.msi SERVERURL="oururl" ACCOUNT="accountname" SERIAL="serial" CONFIRMRC="N" HOTKEY="F11" SUBMITSRSHORTCUT="our company - IT Helpdesk"

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Active talker
EvanActive talker
asked in Help Desk
Oauth2 is using basic authentication

We are using on-prem SysAid v23.3.40 b5 and Exchange onlineAs most of you are aware Microsoft will be deprecating basic authentication for email next year.  The solution is to use modern authentication like Oauth.  We have had our SysAid setup to use Oauth2 for quite sometime now, but noticed in Exchange mail flow reports that my helpdesk account is using basic authentication.  Any idea how this is possible?   ***update***  after doing some digging,  I noticed in 365 sign in logs that sysaid account is using the authentication protocol ROPC (resource owner password credentials).  which confirms sysaid is not using full OATH2 with modern authentication.Is there a misconfiguration on my side or is this an issue within Sysaid On-prem?Thanks for the help!-Evan

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Active talker
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fritchieNew SysMate
asked in Help Desk
Categories

Hi, is there a way to force an admin to change the category of a ticket when they change the status from New to Open?

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F
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Active talker
SuperSalmonActive talker
asked in Help Desk
Request Templates

We have a number of Request Templates set up in our system.  Some are marked as Visible to End User, others are not.  If I, as a user, access my Self-service portal, the templates aren’t visible.  How do I make them visible?

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Active talker
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jstmichelNew SysMate
asked in Help Desk
Limit what email domains can open a ticket by Email in SysAid?

Does anyone know of a way to configure SysAid to only allow certain email domains to open a ticket using email, but still allow an external email domain to provide updates to a ticket? IE: An employee opens a ticket with a 3rd party cc’d on the email/ticket, allowing the vendor to provide updates into the ticket, but preventing them (or spam) from generating a new ticket

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hjacqueminNew SysMate
asked in SysAid API
Action ITEM - API - Python

Hello,I’m struggling with action item call through the API.Based on the documentation :  I tried the following API call on Postman:    The “type” is not working (even copy past from the doc) and without the type I juste have a 500 internal error from the server. ids = my request ID Can someone help me with this ?

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liamyuenergyNew SysMate
asked in SysAid API
API for service request changes /journey

Hi,I’m new to using SysAid and currently working with the new APIs based off the documentation here developers.sysaid.com/docs/sysaid-api-overview.When exploring individual service records in our portal there is a panel labelled journey which captures the records journey/changes over time.  Interested to know if its possible to access this level of change data via api?Thanks

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jwhite4166New SysMate
asked in Reporting & Analytics
Requesting Report and\or help

Does anyone have a report or information on how to create a report that can display all assets that are 4 years old from purchase date. Thanks

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Gary H
SysAider
Gary HSysAider
asked in Knowledge Base
how do I merge a ticket?

how do I merge a ticket?

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