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805 Posts
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SysAider
SysAid TeamSysAider
published in Asset Management - Advanced Discovery
🌟 Special Offer for Webinar Attendees 🌟

As a thank-you for joining our webinar, we’re offering an exclusive discount!📌 Place an order by the end of March 2025 and mention the webinar to receive 15% off.📌 The first 10 customers to order will receive 20% off.We’re excited about this new partnership and look forward to supporting you. For more details, book a customized consultation using the QR code provided or drop a comment below. ⬇️

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SysAider
Vadim Gektin
SysAider
Vadim GektinSysAider
published in Help Desk
All you need in order to move to Microsoft 365 Exchange OAuth 2.0 protocol.Tutorial

Two years ago, Microsoft announced that it will no longer support basic authentication protocols (SMTP, IMAP, POP). The time has come when you need to move to a more secure and updated protocol - OAuth 2.0.  Setup of the new email integration is simple:  In SysAid, go to: Settings > Integration > Email.  Click the Create New button, and follow the instructions in this Microsoft 365 Email Integration with OAuth 2.0 Guide. The permissions required on MS side:  Permissions required on Microsoft​​​​ Test and verify the new integration: Send manual email, reply from tickets and take actions that trigger automatic notification.  To disable the SMTP integration [see screenshot below]: In SysAid, go to: Settings > Integration [1] > Email [2]. Choose the SMTP integration list item and uncheck: Select the Outgoing Email tab [3]  Uncheck  Enable outgoing email  Click Apply [5]. Select the Incoming Email tab [4] Uncheck Enable incoming email Click Apply [

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Maayan Karstaedt
SysAider
David.S
SysAider
David.SSysAider
posted in Service Automation
Early adopters, ABots needs you!

 Want to become an early adopter of SysAid? Get your hands on new developments first ? Give feedback and make the final tweeks on the coming SysAid product releases? Now is your chance to get in. ABots, our new automation bots are planned to be released very soon. ABots are simple plug-n-play bots that automate the most common manual and repetitive IT tasks.  The first release of ABots will provide User Management capabilities within: Microsoft Active Directory, Azure Active Directory, and Microsoft Exchange.  We are looking for some test drivers (preferably from Cloud but On-Prem is also possible) to help put the finishing touches before it's released to everybody else and get it free for 6 months :)  

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Maayan Karstaedt
SysAider
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Community Enthusiast
ronentCommunity Enthusiast
asked in SysAid API
Problem uploading attachments via the SysAid REST API

Hi,We're trying to upload attachments via the SysAid REST API.It works on our local environment, but fails from our public environment with a 401 Unauthorized error.creating SR is successful.We suspect there might be IP or domain restrictions.Could you confirm if any such restrictions exist and help us to understand how to allow access from our server IP/domain?Also, we don’t see a REST API settings or IP Restrictions panel in the admin UI — is it possible to enable this?Thank you!

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SysAider
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a.subasheNew SysMate
asked in SysAid API
Access API Key

I’m trying to find the API key to create a RESTful API between SysAid’s Copilot and our company’s intranet.

184
A
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Community Enthusiast
ChristineCommunity Enthusiast
asked in User Management
Supervised Requests

I am attempting to set up our SSP so that supervisors can see tickets from their direct reports and not from other staff.  How do I do this?

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Community Enthusiast
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LAU86New SysMate
asked in Help Desk
ERROR WHEN CLOSE A TICKET, BLOCK BY ANOTHER USER

 No ticket can be closed or modified because of this error message.  How can this be solved? Thanks in advance

193
simonamirza
SysAider
J
JOHNREILLYNew SysMate
asked in Asset Management
Asset Management Issues

On Prem CustomerOur Asset management module is ingesting devices with DHCP as the device type, only showing its IP address and some login history information, is this normal.  When I looked at the C:\Program Files\SysAidServer\root\WEB-INF\agentfiles folder, it is empty, is this normal behavior.  Do I need to delete these stale entries periodically?  What is the root cause of this?  These are mostly Dell and Getac laptop devices that have been disjoined/renamed/rejoined to the domain.  All have Absolute Secure Access with a virtual NIC when connected to the domain, but the DELL-%SERIAL% for the Dell devices are consistent. 

163
J
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WebsterNew SysMate
asked in Marketplace
Implemented SysAid Copilot and MS teams

I have implemented SysAId Copilot and I have connected MSteams however Copilot doesn’t work with Msteams. I can list my tickets but I can’t interact like Ai Chatbot copilot, Someone have had the same problem?

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SysAid Copilot
SysAider
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pgalloNew SysMate
asked in SysAid API
Need working example of creating service request via REST API

I’m able to use the login endpoint to retrieve a cookie, and then use that cookie string to request other GET endpoints to return information on users or service request templates…But when I go to create a new service request, I get a very unhelpful Error 500 no matter what I try.I’m currently trying to POST against: /api/v1/sr?view=mobile&type=incident&template=29I’m using ‘mobile’ as the view because it’s the only string I can get to return anything.  As far as I can tell, we only have a ‘DEFAULT’ view setup in Sysaid, but providing ‘default’ as the view URL parameter or not specifying the view URL parameter always returns the Error 500 message, while providing ‘mobile’ as the view URL at least returns "The following mandatory fields are missing: [problem_type, title, status, urgency, impact, priority, request_user, description]" if they are not provided.So, with a header containing my cookie and Content-Type: application/json, and my request body:{ "info": [ {"key"

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Active talker
Colin BodkinActive talker
asked in Reporting & Analytics
Can BI Analytics report on Service Record Actions?

We are interested in using BI Analytics to view data on Service Record Actions.  Is this possible?

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SysAider
cdub490
Community Enthusiast
cdub490Community Enthusiast
asked in Customize
Automated Send Message

Good day:We have a “canned” script embedded in messages. When we assign SRs to process managers, we use Send Message to communicate to the submitting user that we have received their SR and are working on it.Is there a way to automate that, where SysAid will send the message when either the “Assigned to/Process Manager” field is filled, or the Status changes from New?Thank you.

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cdub490
Community Enthusiast
C
Active talker
Colin BodkinActive talker
asked in Reporting & Analytics
Filter by sub-category in BI Analytics?

I am looking at the ITSM Performance Dashboard in BI Analytics and see the Category filter.  Is there a way to filter by sub-category in BI Analytics?

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C
Active talker
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Active talker
rdtjbrownActive talker
asked in Help Desk
Importing Categories

Hi there,I’ve been tasked with bulk importing some new categories into SysAid and was wondering if its possible to set the EUP groups as part of the import? I suspect its not possible, but figured no harm in asking!  Service Desk > Import Categories   

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R
Active talker
K
kcregerNew SysMate
asked in Self-Service Portal
User unable to submit an incident

Hey guys I have one new user at my company, he’s unable to submit new incidents through the self service portal. The button that typically appears on the banner towards the top of the screen doesn’t show up (it shows up for the rest of the managers), and when he clicks on the submit an incident button towards the bottom of the screen, it acts like its loading the submission form, but then does nothing. I’ve checked settings, they’re all set correctly, he is the only one experiencing this issue. I’ve tried undeploying and redeploying, and rebooting, and still no changes. Has anyone else experienced this or have any ideas on how to fix this?

163
A
SysAider
JBrown
JBrownNew SysMate
asked in Service Automation
Incident request form

I am looking to redesign my Incident request form and could sure use some recommendations from those who are happy with the forms they have developed.  If you have a screenshot of a form that you’ve created please share it out.  I would greatly appreciate the assistance.

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A
SysAider
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awagnerNew SysMate
asked in Help Desk
Ticket views

I work across several computers at different locations.  Am noticing that my ticket views do not follow my sysaid profile.  I”ve had to recreate them on each computer.  Is this how it currently works or am I missing a setting?

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A
J
Community Enthusiast
JamesTNapierCommunity Enthusiast
asked in Help Desk
List Requester other tickets

I want to have a field when looking at a requestor’s ticket that will also list the other tickets they currently have active. Is there a way to do this?

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simonamirza
SysAider
A
antonio_ucsNew SysMate
asked in Marketplace
Integration with Zapier

Due to the extreme delay that SysAid notifies admins when they’re assigned a ticket, I am trying to send Slack notifications instead. The Slack integration doesn’t work at all (no surprise there), so I tried to use Zapier instead.For some reason, Zapier is unable to change the ‘Assigned to’ field for a SR, even though the action (the automation as a whole) is correctly registered by SysAid. The Assigned to field just doesn’t update at all.What could be causing this?

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A
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Community Enthusiast
sharimorseCommunity Enthusiast
asked in Self-Service Portal
Adding a room number place in the template

How to I add a place for a user to type in their room number in the template for submitting a service request?

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Community Enthusiast
S
Community Enthusiast
sharimorseCommunity Enthusiast
asked in Customize
Edit template

How do I add a place for users to add in the room number, in the user information when they create a incident?  I want to edit the template so they can put in the room number they are in that they are requesting help.

192
simonamirza
SysAider
E
eder.fernandesNew SysMate
asked in SysAid API
API Login Call returns an HTML Login page instead of access token

Hello, I am trying to set up a connection with the API, but both in python and postman the response that I get is an HTML text asking me to sign in and code 200.In postman I used:"user_name":"XXXXXX","password" :"XXXXX","account_id":"XXXX" I also tried to use those parameters in the params tab instead of the Body, but I got the same result. In python, I get the same result in response of the following code:OWM_endpoint = "https://XXXXXXXXXXX.br/api/v1/login"user = "myuser"PASSWORD = "mypassword"account_id = "myaccount_id"parameters = { "user_name": user, "password": urllib.parse.quote_plus(PASSWORD), "account_id": account_id,}headers = { "Content-Type": "application/json"}response = requests.post(OWM_endpoint, params=parameters, headers=headers)print(response.text)print(response)The code returns the same html page asking me to sign in:<!-- Copyright (C) Microsoft Corporation. All rights reserved. --><!DOCTYPE html><html dir="ltr" class="" lang="en"><hea

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E
A
Active talker
abonfimActive talker
asked in Asset Management
Sysaid API Endpoint to update or change value of assets labels

Hi everyone,I’m working on it in a Power Shell script to change or update labels into the assets. Is there any API Endpoint to do this job.For exemple: I have the asset with asset ID=123123 and I need to update de lable “Status of asset From = In use to BrokeHow can i do that using API?    

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J
Claudiosi
ClaudiosiNew SysMate
asked in Reporting & Analytics
New reports creation

Hi SysAid supportI have some reports to create within the SysAid platform, but i don’t know what filters to addDaily touched (meaning escalated to other groups)Tickets not updated for > 2 days (specific group)Individual member (tickets closed last month)Can you please adviseThank you

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A
SysAider
J
jbruestleNew SysMate
asked in Reporting & Analytics
Request Timeframe "All Time"

When creating a report, is it a possibility to add a timeframe for request time to include all time. For example, if I want to see all active service records currently open with X Status, I am limited to custom timeframes that have to be constantly edited per report rather than a pre-coded option that states “All Time”. This would then grab from the day of report generation back to the first creation of the account or something along those lines and show any request/change/incident/problem that would fall under that timeframe in the report.The manual methodology to constantly update the date ranges to include all open items is becoming a constraining factor in our managements reporting process.

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C
SysAider

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