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773 Posts
Vadim Gektin
SysAider
Vadim GektinSysAider
published in Help Desk
All you need in order to move to Microsoft 365 Exchange OAuth 2.0 protocol.Tutorial

Two years ago, Microsoft announced that it will no longer support basic authentication protocols (SMTP, IMAP, POP). The time has come when you need to move to a more secure and updated protocol - OAuth 2.0.  Setup of the new email integration is simple:  In SysAid, go to: Settings > Integration > Email.  Click the Create New button, and follow the instructions in this Microsoft 365 Email Integration with OAuth 2.0 Guide. The permissions required on MS side:  Permissions required on Microsoft​​​​ Test and verify the new integration: Send manual email, reply from tickets and take actions that trigger automatic notification.  To disable the SMTP integration [see screenshot below]: In SysAid, go to: Settings > Integration [1] > Email [2]. Choose the SMTP integration list item and uncheck: Select the Outgoing Email tab [3]  Uncheck  Enable outgoing email  Click Apply [5]. Select the Incoming Email tab [4] Uncheck Enable incoming email Click Apply [

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Maayan Karstaedt
SysAider
2 years ago
David.S
SysAider
David.SSysAider
posted in Service Automation
Early adopters, ABots needs you!

 Want to become an early adopter of SysAid? Get your hands on new developments first ? Give feedback and make the final tweeks on the coming SysAid product releases? Now is your chance to get in. ABots, our new automation bots are planned to be released very soon. ABots are simple plug-n-play bots that automate the most common manual and repetitive IT tasks.  The first release of ABots will provide User Management capabilities within: Microsoft Active Directory, Azure Active Directory, and Microsoft Exchange.  We are looking for some test drivers (preferably from Cloud but On-Prem is also possible) to help put the finishing touches before it's released to everybody else and get it free for 6 months :)  

963
Maayan Karstaedt
SysAider
2 years ago
L
leonpNew SysMate
asked in Asset Management
Sysaid agent for linux -Error in SAXParser java.lang.NullPointerException

I have error with  agent on linux for new asset:ERROR [pbanka] [SysAid Server] com.ilient - Error in SAXParserjava.lang.NullPointerException        at com.ilient.agentApi.b.startElement(Unknown Source)        at org.apache.xerces.parsers.AbstractSAXParser.startElement(Unknown Source)        at org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanStartElement(Unknown Source)        at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)        at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)        at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)        at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)        at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)        at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)        at com.ilient.agentApi.b.a(Unknown Source)        at com.ilient.agentApi.LshwAgent.doPost(Unknown Source)     

61
simonamirza
SysAider
1 day ago
E
EDWIN HERNANDEZNew SysMate
asked in SysAid API
FALLA CON LA API/ATTACHMENT

Hola a todosEstoy luchando para agregar un archivo adjunto desde la api, comparto caprura.  

61
E
4 days ago
H
hjacqueminNew SysMate
asked in SysAid API
SR Attachment - Powershell - Internal Error 500

Hello Everybody, I’m struggling to add a attachement (xlsx file) to an existing SR. Here is my code :Function Add-SysAidRequestAttachment { [CmdletBinding()] Param ( [parameter(Mandatory=$true)] [String]$BaseURL, [Parameter(Mandatory=$true)] [Microsoft.PowerShell.Commands.WebRequestSession]$SessionToken, [parameter(Mandatory=$true)] [String]$RequestID, [parameter(Mandatory=$true)] [String]$FilePath ) Begin { $VerbosePreference = 'Continue' } Process { Write-Host "Entering Add-SysAidRequestAttachment" # Préparer l'URL pour l'upload du fichier [System.Uri]$Uri = "$BaseURL/api/v1/sr/$RequestID/attachment" # Lire le fichier à envoyer Try { $fileStream = [System.IO.File]::OpenRead($FilePath) $fileSize = $fileStream.Length Write-Host "Fichier chargé : $FilePath, Taille : $fileSize bytes" } Catch { Write-Host "Erreur lors de la

664
E
4 days ago
A
Active talker
abonfimActive talker
asked in Asset Management
Sysaid API Endpoint to update or change value of assets labels

Hi everyone,I’m working on it in a Power Shell script to change or update labels into the assets. Is there any API Endpoint to do this job.For exemple: I have the asset with asset ID=123123 and I need to update de lable “Status of asset From = In use to BrokeHow can i do that using API?    

252
A
Active talker
5 days ago
R
rui.novaisNew SysMate
asked in SysAid API
API login

Hi thereI have an on-prem SysAid instalation.And I need to automate some task, by Microsoft Power Automate.One of them is, make http request on Power Automate, to SysAid to check new sr.I already created a specific user for that op and given administrator permissions.I’m trying to make a post test login, with Avanced Rest Client (with access to SysAid) and the error I get is{  "status": 401,  "message": "Incorrect login information. Letters must be typed in the correct case. Please make sure the Caps Lock key is disabled."}Can you please tell me what could be the problem?Thanks.

233
S
SysAider
10 days ago
M
mcorbettaNew SysMate
asked in Reporting & Analytics
Report total activity time per SR

I need to create a list of SR for a Process manager with the total activity time spent on each record for that manager.I would also be able to filter on the amount of time spent on that record (ie: at least 1 hour).I tried to create a custom report but I’ve not been able to achieve this.Thank you

676
M
13 days ago
P
pgalloNew SysMate
asked in SysAid API
Need working example of creating service request via REST API

I’m able to use the login endpoint to retrieve a cookie, and then use that cookie string to request other GET endpoints to return information on users or service request templates…But when I go to create a new service request, I get a very unhelpful Error 500 no matter what I try.I’m currently trying to POST against: /api/v1/sr?view=mobile&type=incident&template=29I’m using ‘mobile’ as the view because it’s the only string I can get to return anything.  As far as I can tell, we only have a ‘DEFAULT’ view setup in Sysaid, but providing ‘default’ as the view URL parameter or not specifying the view URL parameter always returns the Error 500 message, while providing ‘mobile’ as the view URL at least returns "The following mandatory fields are missing: [problem_type, title, status, urgency, impact, priority, request_user, description]" if they are not provided.So, with a header containing my cookie and Content-Type: application/json, and my request body:{ "info": [ {"key"

744
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18 days ago
R
ronentNew SysMate
asked in SysAid API
SysAid API Status Code list

Hi I can’t find in the documentation a list of the different available statutes and their appropriate code.I need it in order to update a Service Request’s status using the API.Is there such a list?

173
A
21 days ago
A
Active talker
abonfimActive talker
asked in Asset Management
Set "Enable" automatically the lable "Pacth Management" into de Asset

Hi Guys,I’m facing here the issue about how to the “Enable” automatically the label “Pacth Management” Anyone has this solution? For Exemple: The new assets join the Sysaid plataform and automatically the pacth management is enableAnother issue that I have is that I have a lot of asset into the plataform with patch management disable. How could I set to enable in massive way?   

222
A
Active talker
1 month ago
R
Community Enthusiast
rgireyevCommunity Enthusiast
asked in SysAid API
SysAid REST API setting sub_type causes error 500 to be returned

Solved. Please delete. 

211
C
SysAider
1 month ago
C
Community Enthusiast
chartCommunity Enthusiast
asked in Customize
Registry keys to generate a report.

Is it possible to use the registry keys to generate a report for assets that have a value of 1 vs 0. We are trying to find out if PCs are set to auto login or not. We have the values in our assets from: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\AutoAdminLogon. We do not want to have to verify all 2000 assets individually. 

743
P
1 month ago
K
KAMartinNew SysMate
asked in Knowledge Base
How to share knowledgebase article using direct link

My team has been adding documentation to the knowledge base (FAQ) for our end users. A problem that I have noticed is that I cannot copy the link to specific pages in the FAQ, the link always defaults to the same page. Is there a way to get a link directly to the KB article?I cannot copy/paste the URL to a knowledgebase article to send a user directly to the document.This is particularly a problem with announcements of new features and supporting documentation that is sent via other platforms (email). I cannot include a link for users to click to quickly access the documentation. Is this functionality missing or am I missing something?Thank you!

293
A
SysAider
1 month ago
C
Active talker
Colin BodkinActive talker
asked in Reporting & Analytics
Scheduled reports created by users no longer with the organization

We have a number of scheduled reports created by a user who will be leaving the organization soon.  These reports are emailed to multiple users.  When the SysAid account for the author of those reports is disabled, will the scheduled reports they created continue to be sent?  If not, what course of action is recommended?

181
gabriel.lupu
SysAider
1 month ago
Mikey737
Mikey737New SysMate
asked in ITIL Package
Any good setup for user requests?

Has anyone setup a good form/workflow for user requests using the requests? ie. new user, termed user, modification, etc? Any help would be appreciated!

592
Mikey737
1 month ago
I
itaiNew SysMate
asked in Help Desk
Default font & size in message

Can someone let me know how we can set a different default font and size when sending a message?

603
C
SysAider
1 month ago
D
Community Enthusiast
david.yorkCommunity Enthusiast
posted in Help Desk
Edit Default Basic/Advanced Request Template

Is it possible to edit the default basic/advanced request templates to remove the statement "If relevant, add this Request details to the Knowledge base. Close the Request." out of the notes of those templates?

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Community Enthusiast
2 months ago
A
anitha.gNew SysMate
asked in SysAid API
Space category

hi guyz can assist me ...im having issue in space environment where by the category is not populating. any solutions?  

270
A
2 months ago
R
Active talker
rdtjbrownActive talker
asked in Help Desk
SR Custom List 1 - Location?

Hiya,In Analytics > Dashboards, There is a ‘Group by’ option for ‘SR Custom List 1’. I want to create another option to group by. I can find the ‘SR Customer List 1’ in Customize > Lists,but after creating my custom list, I cannot see an option to add it to the group by selection?   

632
R
Active talker
2 months ago
R
Active talker
rdtjbrownActive talker
asked in Help Desk
Timer - Still accumulating

Hi there, I’ve run into a bit of a head scratcher. The “Time to Repair” timer is still accumulating on a “Incident” service record that is in the “Waiting for Customer” status but I think I’m going blind. Is there something wrong with the below logic?   (Service Record Type = Incident And (Status <> Closed Or Status <> Rejected Or Status <> Customer Test Or Status <> Waiting for Customer Or Status <> Workaround Or Status <> On Hold Or Status <> Resolved Or Category <> Releases)) Timer screenshot    

572
R
Active talker
2 months ago
D
dominicsun134New SysMate
asked in Help Desk
How to assign action item to multiple user or a group

How to assign action item to multiple user or a group? I created an Approval action item, I need to assign this action to multiple user or a group of people, how can I do it?

481
L
SysAider
2 months ago
G
grozicNew SysMate
asked in Help Desk
What is happening with SysAid support?

Hello everyone. Is anyone else having issues with responses from SysAid support? We have been sending them emails directly and trough the web site since July and we haven’t received a single response. Our account has expired and we aren’t able to get someone to enable it. Also someone from SysAid contacted us for new licence prices and when we asked about the account, no response about that. But of course the new licences were sent. Any suggestions how to get in touch with someone to enable our account? Even telephone calls didn’t work. Best regards! 

891
raluca.zarnica
SysAider
2 months ago
R
Active talker
rdtjbrownActive talker
asked in Help Desk
Customize List - Valid for User Groups

Hi there, I have a general question, when it comes to customizing lists, is the “Valid for User Groups” only available for system/default lists? I’ve noticed that on the custom lists I create this option is not available?   

280
R
Active talker
2 months ago
S
Active talker
SAMMYLUCActive talker
asked in Knowledge Base
Size Limit for KB articles?

What is the limit for knowledge base article attachments?  I am trying to attach webinar videos and it cuts them off.  I tried to attach as a zip and the end users can’t download.  I know the answer is front of me, but I can’t figure it out.

852
S
Active talker
2 months ago

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