Dear Suppot,
Users can upload attachments in each ticket. I can upload the attachment. However, when I check the ticket, we cannot see attach file on ticket.. Please provide a solution to me.
If you have any concerns, please feel free to contact me.
Regards,
Jason
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Hi
I see your account is On-Prem what version are you on? do you have sufficient file storage?
Nonetheless please reach out to our Customer Care team via live chat or open a ticket on our Customer Portal so they can help you figure out what's the issue
Let us know how it goes!
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