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If a user responds to an email that is sent to them through SysAid the update does not appear on the Incident.  Is there a way to do this.  I have checked the email integration settings and it appears to be ok

 

 

Hi Shaun Davies,

does the response not appear in the Message field, or does the status not change as intended, or does the admin or admin group not get a notification?

If you could describe something more precisely, we could help you to find a solution.

Karlson

Hello Karlson

The response does not appear in the message field at all, the status does not change.  Admins do net notified.

Thanks
Shaun 

Hi Shaun Davis,

can you check the following settings?

 

 

and here

 

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