Talk IT Out

Let's figure IT out together + Product Feedback + Pathfinders unite!

60 Posts

M
mjbeebe
asked in Ask A Question

Example of Triggers with Field Customization

We would like to add Java code to enhance some custom fields.  Is there an example of Triggers? Or currently the advanced tab for our fields goes to some code snippets for Form Display, Client-side validation, etc.  Should we use those fields?

0
M
3 days ago
M
MaticP
asked in Ask A Question

Is it possible to put more fields in 1 row

Hi everyone,we have simple yet complicated question :) Is it possible to put more different fields in 1 row, so view would be more organised? This is view now... and this is view, how we’d like to have it, but there’s no option for it (some high end Photoshop/Paint skill included here :P ): If not in designer, is it possible to change some files directly on the server and add some CSS to it in some way, directly inside server files? Thank you for all help and regards

5
S
SysAider
4 days ago
A
Adi
asked in Ask A Question

5 years old tickets

Hi Team, I need support to download tickets from past 5 years, I got update from sysaid support that we can only see 1000 tickets on bowers but can anyone please suggest how to download  3 or 5 years old tickets from this platformThanks,Adi

4
elena.t
SysAider
5 days ago
A
Anneve
asked in Ask A Question

Customising Lists/Forms

Hi team,  Myself and my colleagues are in the process of creating a new request form.  We would like to know if it is possible to duplicate fields? We currently see no way of doing this, and on more than one of our questions on the form we require the same ‘answer box’ to say the exact same thing, however when setting up the new fields, the captions cannot be the same and we are unable to duplicate a field more than once onto the same form.  Any help you can provide would be very beneficial, thank you!  Mitsubishi Electric IT Support Team 

1
S
SysAider
11 days ago
A
amackinnon
asked in Ask A Question

Option to de-escalate ticket doesn't work in Firefox Browser

When service records become escalated in the system, they cannot be closed before they are de-escalated. This is fine, however when using Firefox, the pop-up window generated by Sysaid to de-escalate the Service record is a full-screen new-window popup and the buttons do not work. Pressing “okay” in the prompt does nothing. This issue has followed every version of Firefox I’ve used for the past 4 years. In any other web browser (Chrome, IE, Edge) the de-escalation prompt presents as a small popup window and the buttons work as expected.

2
2
18 days ago
M
Matt B
asked in Ask A Question

exclude twitter links in user signatures

Is there any way to exclude twitter, facebook, linked in images in end user email signatures ?  When user s submit incidents / requests they have images / links in their signatures.  These come into sysaid as attachments and are unwanted by our service desk staff. 

1
S
SysAider
18 days ago
Steve_IT_FPST
Steve_IT_FPST
asked in Ask A Question

How to change your "Account Default Time Zone"

We are moving from an On-Premise setup to the Cloud and when I was entering our Operating Times I noticed that it said “*Note: The times above relate to account default time zone: EST”.   We are actually in the Pacific Time zone (Nevada, USA) but I cannot find where to change that (if I need to that is).  Can anyone help?

4
elena.t
SysAider
19 days ago
zoewalters
zoewalters
asked in Ask A Question

Power BI Extract Customise Output

It is possible to customise the Power BI extract? I have a monthly report that exports to CSV and arrives by email When I attempt to set up the Power BI extract, these are the headings I have, and they are limited.How can I match the email report items to the Power BI extract?but my report headings are these and do not match the options in BI Analytics settings:  

0
zoewalters
1 month ago
Oded M
SysAider
Oded MSysAider
published in The world of ITSM

[Blog] Why Your Modern ITSM Capabilities Need Better Knowledge ManagementBlog

Knowledge is power. Any IT professional worth their salt knows that. But why so many of us struggle with the usage of ITSM Knowledge Management? And how can we fix that? Buckle up, and get learning! 

110
Oded M
SysAider
1 month ago
P
prateekkumar
asked in Ask A Question

How does an attendance management system track employee attendance?

An attendance management system tracks employee attendance by recording their actual working hours, time off, breaks, login, and logout time.

1
A
1 month ago
zoewalters
zoewalters
asked in Ask A Question

Can we create a web app dashboard like the mobile app layout?

I’ve seen people asking for the mobile app to look like the desktop, but I’m the opposite - I would like to create a dashboard for my administrators to have access to easy-click buttons to access their own active incidents, the unassigned queue, and be able to customise a landing page.The current dashboards aren’t suitable for what we need - but the mobile app looks good to users but they’re desktop-based more than mobile.Has anyone customised a landing page for admins in this way? Is it possible?

1
A
2 months ago
S
SysAider
SysAid TeamSysAider
published in The world of ITSM

[ March Blog] How Service Management Capabilities Will Reduce Your Manufacturing Operating CostsBlog

Streamlining the way you deliver IT and saving some major bucks? Sign us up! Learn how manufacturing can reap huge business benefits with proper ITSM usage. Must-read for this month.

60
S
SysAider
2 months ago
A
Arivera3D
asked in Ask A Question

Have a daily automation to create a new ticket

I have had an IT manager request for an automation for creating a Sysaid ticket at the same time everyday. Is there a way to schedule with in Sysaid to make a new ticket or will I need to rely on an external trigger. For example creating a macro to email and rely on email rules to create the ticket?

2
A
2 months ago
M
Murilo da
asked in Ask A Question

API SSO

I can’t send request for login with my credentials. Someone can help me?

1
A
3 months ago
A
Anneve
asked in Ask A Question

Error when setting up self-service password reset/account unlock

Hi, I was wondering if anyone might be able to help.  One of our user’s is getting below error when they are trying to set up the self-service password reset/account unlock function.  We have tried resetting the users password and asked them to try again but they are getting the same error. Our team have never seen this error and it is only this 1 user who is affected by it.  Can someone please point us in the right direction on how to resolve this issue? Any advice would be much appreciated :)!  Kind regards,Mitsubishi Electric IT Support Team  Error message when trying to set up security questions for self-service password reset/account unlock 

3
Maayan Karstaedt
SysAider
3 months ago
M
Matt B
asked in Ask A Question

Workflow Notifications HTML Dropping Text

Workflow Notifications are dropping characters when we are using html. Example :  We have a notification that is merging  the ${ReqUser.FirstName} into the notification.  We are seeing characters in the first name missing in the sent notification .  Emily will send as Eily .  Is there a solution or best practice when using HTML in the messages ? 

1
Maayan Karstaedt
SysAider
3 months ago
J
jreynolds
asked in Ask A Question

How long are tickets kept in the system?

I see in the documentation that tickets are auto archived after 12 months and that it is possible to set escalation rules to archive them sooner. But, once archived, how long will tickets remain in the system? Is there any way to see in the system how long this time is set for?

1
Maayan Karstaedt
SysAider
3 months ago
Joe The IT Guy
SysAider
Joe The IT GuySysAider
published in The world of ITSM

[JOE THE IT GUY BLOG] 23 ITSM Tips for a Better 2023Blog

So here’s what’s up - the AXELOS 2022 ITSM Benchmarking Report came in, and we all have quite a few ITSM improvements to pursue this year. In fact, how about 23 of them?! Read more

160
Joe The IT Guy
SysAider
3 months ago
OrlandoLocke
OrlandoLocke
asked in Ask A Question

Email notification to user regarding a Service Record

I get an error every time I edit the email notification mentioned above.  It says “Seems like the HTML code used is corrupt/obsolete and cannot be edited with the new editor without breaking the notification”.  Can someone please send me the generic/default HTML code for this notification? Thank you in advance,Orlando Vasquez

3
S
4 months ago
Gaelle Elgazar
SysAider
Gaelle ElgazarSysAider
published in The world of ITSM

[Blog] Why and How 2023 Will Be an Interesting Year for ITSMBlog

Now that 2023 and a new annual IT budget are here, where and what does your IT organization need to change?  @Sarah Lahav - CEO, SysAid CEO, shares 3 trends to take into consideration in this must-read blog: https://lnkd.in/dahihTg3

80
Gaelle Elgazar
SysAider
4 months ago
J
Jordanho
asked in Ask A Question

Unable to Assign Request User when Inserting a Service Record from a Workflow Notification

I have some workflow notifications which are being used to insert service records depending on whether certain criteria is met in a service request. My assumption was that the “Request User” on the service record initiated by the workflow would be the user assigned to the action item in the workflow, but that does not appear to be the case.When I create the workflow notification the Request User field defaults to my account. I can change the user but cannot clear the user. How do I ensure that the user assigned to the action item is the user who is making the request when the service record is created by the workflow?I am running SysAid on-prem version 22.1.65 b20.

2
J
4 months ago
Joe The IT Guy
SysAider
Joe The IT GuySysAider
published in The world of ITSM

Joe here, saying thank you!News

Hi all, Early last month I was chosen as one of HDI Top 25 thought leaders (!) together with an amazing group of IT professionals.  I wanted to say THANK YOU to everyone who took the time to nominate me. This just motivates me to write more and continue to bring value to how you do IT. As a small token of my appreciation, here are 23 ITSM Tips for a Better 2023 . Enjoy 🙂

240
Joe The IT Guy
SysAider
4 months ago
G
Goater83
asked in Ask A Question

Customized fields and action items - not available for selection to add into request template

Hi,  I’m new to this group and just getting started with SysAid Workflows, so any help would be greatly appreciated!I’m getting some issues when creating customized action items or service record items not being available for selection when trying to add them to a request template. It looks as if I have to wait 24 hours or so for these custom fields to become available (frustrating but I can live with it), and whilst I’ve had some success, custom fields becoming available for selection can be inconsistent. For example, I created two custom service record fields yesterday, 1 being a list and the other being a text box. Both are ready and created in the custom fields lists. The list was available to add to my request template today, but my text box was not and I have no idea why. I’ll likely have to delete it and start over. Does anybody know why custom fields may not become available for addition e.g. Am I making the caption too long, does the database reject it for a reason? Many thank

3
Maayan Karstaedt
SysAider
4 months ago
C
Colin Bodkin
asked in Ask A Question

Where is the Azure integration schedule configured?

Per the Azure integration description in the marketplace (https://www.sysaid.com/it-service-management-software/marketplace/azure), “The integration runs these data imports on a schedule that you define; saving time and preventing human error that could occur from manually copying the data.”  Where is the configuration for the schedule?  I am not seeing it in the interface nor documentation.

3
Maayan Karstaedt
SysAider
4 months ago
Danny Tashiev
SysAider
Danny TashievSysAider
posted in The world of ITSM

Latest Poll: Which programming language do you use most?

Hey guys, This month we'd like you to share with the community which programming language do you use the most! Cheers, Danny

16
A
4 months ago

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