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I have created a workflow for onboarding new team members. One of the action items is to create the domain ID and enter it into a database. I have 2 fields, the first requires the ID be entered and the second I want to require a yes response that the database has been updated. When these 2 activities are completed, I would like to have the action item status be automatically updated to completed. I am unable to find instructions on how to accomplish this, can anyone provide some insight or a document link?
Under Assets the Tab Maintenance there is a default field called Last Maintenance. How can a organization utilize this field to notify the admin if the last Maintenance has been over 30 days for example. We want to implement a process were the Asset is maintained and remind the admin to maintain.
Hi - I don’t know if any of you can help?I use Sysaid at here at my company - we have recently been taken over by another company and now form part of a group (2 Companies).I have joined the domains as part of a forest with a two way trust relationship - is there a way I can use Sysaid to interrogate and manage the other domain? Many thanksGav
I get an error every time I edit the email notification mentioned above. It says “Seems like the HTML code used is corrupt/obsolete and cannot be edited with the new editor without breaking the notification”. Can someone please send me the generic/default HTML code for this notification? Thank you in advance,Orlando Vasquez
Our institution is using SysAid for employee onboarding. HR starts the process with filling out all the employee details. Information Technology and Facilities then get assigned incident requests to get the account, equipment and room ready for the new employee. Is there a way to link the service records that are created for these departments back to the request so when they close out the tickets HR is notified?
Hi team! We’d like to know if it’s possible to disable the Delete button even to administrator users. So far the only way we’ve found is by unchecking the administrator permission which leave us with administrators that cannot create or modify users, can’t create categories, etc. Thank you.
Question- How to setup Email Notifications when a Request is completed to Group that is not the assigned group
I am using Sysaid Cloud version. I want to setup a notification that delivers an email message to an Admin Group when a request is ‘closed’. (Request Completed)This admin group is not the assigned admin group, just a group of interested people who need to know when other requests are completed.Where would I do this? Is it in Workflow Notifications? I looked there but was not sure what to put on the Service Request Details screen regarding Request User. These notifications apply to all request users.Thanks for your attention
Hi there! My company was subscribed to SysAid a few years ago but unfortunately did not continue with the licensing due to some issues. Our IT personnel had performed an SQL dump on the SysAid server to create a backup and acquire the faq files, attachment files, etc. The files are all .DAT file format, where opening them with Microsoft Word or Excel would not display them correctly (Encoding issue). I have tried setting them to all sorts of different encoding but to no avail. Please help me! 🙄 Cheers.
We are using SysAid as a campus wide ticketing system. So all “help” questions flow through SysAid. Whether it be a ticket regarding Facilities, IT, Marketing, Research, etc. I have added some code to our email notifications and based on what category the end user choose is what email notification he/she gets. Same with administrator notifications. I have added the same code to the administrator notifications however, any of those categories that use a request template do not get an email that they have been assigned a ticket. I’m assuming because it uses the Process manager field over the Assigned to field. How do I make this function?
Hallo Zusammen Ich habe den Auftrag erhalten eine Auswertung zu erstellen welche alle Tickets aufzeigt, die älter / länger als 30 Tage geöffnet sind. Unter den Berichten konnte ich mit den bestehenden Optionen eine solche Auswertung nicht durchführen. Als Umgehungslösung habe ich eine Auswertung erstellt welche alle Tickets pro Jahr ausgibt und diese als CSV exportiert was aber ziemlich umständlich ist. Gibt es einen Tipp / Trick? Habe ich etwas übersehen? Danke für eure Rückmeldungen. Freundliche Grüsse Tobias
Buongiorno , volevo chiedere un'informazione , nei miei ticket incident ho N. stati (nuovo,aperto,assegnato a , in attesa , chiuso) avrei bisogno di estrarre un reporto mensile e annuo che mi dico il numero di ticket per stato con il relativo orario. es: nel mese di dicembre 10 nuovi 1 aperto 1 assegnato a 0 in attesa 20 chiusi con relativo orario di cambiamento stato . questo mi serve per poter sapere in quanto tempo è stato gestito un ticket , usando lo stato nuovo e lo stato chiuso. è possibile gestire anche degli sla? es: poter impostare orario di lavoro dalle 9 alle 18 poter impostare in quanto tempo deve essere gestito un ticket. Con la mia vecchia azienda era anche possibile vedere a video una pagina http tutti i ticket aperti chiusi in attesa etc. grazie
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