First off, don’t worry. The subject line was to make sure you see this post :)



As you may be aware of, Microsoft has announced that they are retiring basic authentication for Office 365 email in October 2020. They are heading towards more advanced authentication policies. And this will affect SysAid’s email integration, which currently functions with basic (legacy) authentication.



I wanted to let you know that you’re in good hands – our developers are already working on changes to SysAid’s email authentication, which will support advanced authentication, and the rollout will begin in April, way before the October deadline.



IMPORTANT: Microsoft has also announced a replacement of their baseline protection policies, with security defaults, for Office 365. Their rollover is beginning in the next couple of days. I want to make you aware that if you enable the new security defaults, it will block any legacy authentication to Office 365, which will prevent SysAid from integrating with your Office 365 mailbox.



So what should you do in order not to lose any time or any tickets?



Refrain from enabling the new security defaults.



In addition, you may want to consider setting up conditional access policies to adhere to your organization’s other security policies, not related to SysAid.



For more information about the new security defaults, see Microsoft’s What are security defaults? For more information about Conditional Access policies, see Microsoft’s Common Conditional Access policies



Here are the relevant links to the announcements :

https://techcommunity.microsoft.com/t5/exchange-team-blog/improving-security-together/ba-p/805892



https://answers.microsoft.com/en-us/msoffice/forum/all/action-required-transition-from-baseline-policies/15cf4915-71f2-495a-9487-15b8f8ede0a8