SysAid Product Update: October 2024 Edition
Welcome to this edition of SysAid Product Updates! This issue brings together the latest SysAid features in one place
AI Insights Sharing Options
SysAid Copilot's AI Insights report offers detailed performance analysis with auto-generated weekly summaries, forecasts, and recommendations based on industry benchmarks. Agents now have more control over sharing these reports, allowing them to specify target groups and individuals for notifications.
New Integration: Intune
We're excited to announce a significant upgrade to our asset management capabilities. Our new integration with Microsoft Intune provides a more comprehensive and accurate view of your device inventory, ensuring your asset data is always up-to-date.
Want to explore these new benefits firsthand? We're offering limited spots in our beta program, so book a call to secure your place today!
Please note this integration is only available for cloud customers.
File Attachments in AI Chatbot
End users can now attach supporting documents directly from the AI Chatbot when creating service records. Supported file formats include DOC, PDF, Excel, and CSV.
Webinar: Top 5 IT Metrics You Must Track: A Practical Guide with SysAid BI Analytics
In this session, we'll dive into concrete metrics that matter most for your IT team and show you how to use SysAid Analytics to easily track and measure them.
Gain valuable insights to improve efficiency, identify bottlenecks, and make data-driven decisions.
Date: October 29th Time: 10 AM ET| 4PM CET
Annual Customer Conference: SysAid SMART’24
We’re excited to invite you to our annual customer conference on November 19. It’s your chance to get all the tips and tricks to get the most out of SysAid and dive into the latest IT Service Management trends.
