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SysAid Spaces

We're excited to introduce the SysAid Spaces Hub, your new central resource for learning about and adopting SysAid Spaces. Inside, you'll find helpful resources, step-by-step guides, and opportunities to connect with our team.

7 Posts
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SysAider
liora cSysAider
posted in Product updates
SysAid Product Update: October 2024 Edition

SysAid Product Update: October 2024 Edition  Welcome to this edition of SysAid Product Updates! This issue brings together the latest SysAid features in one placeAI Insights Sharing OptionsSysAid Copilot's AI Insights report offers detailed performance analysis with auto-generated weekly summaries, forecasts, and recommendations based on industry benchmarks. Agents now have more control over sharing these reports, allowing them to specify target groups and individuals for notifications.Learn moreNew Integration: IntuneWe're excited to announce a significant upgrade to our asset management capabilities. Our new integration with Microsoft Intune provides a more comprehensive and accurate view of your device inventory, ensuring your asset data is always up-to-date.Want to explore these new benefits firsthand? We're offering limited spots in our beta program, so book a call to secure your place today!Please note this integration is only available for cloud customers.File Attachments in AI

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SysAider
13 days ago
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gaborikiNew SysMate
asked in Product updates
Tomcat upgrade process

Hello,We currenly use the latest on prem SysAid server version: v23.3.40 b5. Application server use Tomcat version 9.0.71,but we would like to upgrade this because of potential vulnerabilities. How can we do this? Is there any documentation which detail this process? Could anybody help me? Thanks,Steve

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C
SysAider
23 days ago
L
SysAider
liora cSysAider
asked in Product updates
SysAid Product Updates: September Edition

Welcome to this edition of SysAid Product Updates. We’re excited to bring you something the community has been eagerly awaiting: 26 new integrations! 26 New Add-Ons Now AvailableWe are pleased to announce that SysAid has expanded its capabilities with 26 new integrations. These additions include seamless connections with your favorite tools designed to enhance your workflows and improve operational efficiency.Learn more  Data Pool SegregationAgents can now configure which of SysAid Copilot’s chatbots have access to specific datasets, providing greater control and privacy. SysAid Copilot ensures the right people access the right information, with defined data permissions keeping sensitive tickets securely restricted to authorized individuals.Learn more  Image Analysis from AI Emailbot  End users can now upload screenshots of errors or photos of faulty products directly through the AI Emailbot, as well as via AI Chatbot or Microsoft Teams. The Image Analysis tool quickly delivers actiona

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SysAider
1 month ago
L
SysAider
liora cSysAider
posted in Product updates
SysAid Spaces Product Updates: August

What's New in SysAid Spaces?August Updates  Welcome to this edition of SysAid Spaces Product Updates! This issue brings together the latest features in one place. Indexing for Sorting & Filtering Custom Fields For optimal performance, text-based custom column sorts and filters are now streamlined to support up to three selections. Users will receive a tooltip if they exceed this limit. Convert Incident to Request and Vice VersaAgents can now convert an Incident Service Record (SR) to a Request SR and vice versa. This ensures that service records are correctly handled by the appropriate team, improving service management efficiency. Now, due dates are also updated automatically and according to rules. Relational List Custom FieldAgents can now add and use 'relational-list' custom fields in queues, ticket pages, and templates. This feature supports all SR entities and enhances the functionality and usability of custom fields. Side Menu Default ExpandedThe side menu now defaults to op

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SysAider
2 months ago
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SysAider
SysAid TeamSysAider
published in Product updates
SysAid Spaces Product Updates July

Welcome to this edition of SysAid Spaces Product Updates! We’re excited to bring you all the latest SysAid features. Journey Highlights Filter Refinements We've updated the Highlights filter in Journey view to exclude automated system messages. This means you'll only see user actions, making it easier to track and understand how users navigate your product. See moreSearch Queue by ID for Faster AccessYou can now search the queue by Service Record ID. This lets you jump straight to specific tickets, saving you time scrolling through the entire list. See more Enhanced Journey Attachment PreviewsNow you can preview text files and common image formats (PNG, JPG, JPEG, and PDF) directly within the Journey. Support for additional formats like Doc, DocX, Excel files, and MP4 & MOV video files is coming soon.See more Additional Custom Field Types Supported: Text and TextareaSysAid Spaces now support two additional custom field types: Text and Textarea. This update allows more precise repor

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SysAider
2 months ago
milad mahajna
SysAider
milad mahajnaSysAider
posted in Office Hours
Office Hours: Get Personalized Support for SysAid Spaces (September 2, 2024)

Join us for our first Office Hours session on September 2, 2024, to connect with other Spaces users and learn how to make the most of our new UI.Our experts will be online at:5:00am - 6:00am EDT (11:00am - 12:00pm CET) 1:00pm - 2:00pm EDT (7:00pm - 8:00pm CET) Drop your questions in the reply section below! Meet the experts: 

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BiancaVatrici
SysAider
2 months ago
milad mahajna
SysAider
milad mahajnaSysAider
posted in Office Hours
New Office Hours: Your Direct Line to SysAid Experts

 Looking for personalized support or want to share your constructive feedback for improving SysAid Spaces? Join our new weekly "Office Hours" sessions! Weekly Sessions: Every Monday, starting from Sept September 2, 2024Join us at: 5:00am - 6:00am EDT (11:00am - 12:00pm CET)1:00pm - 2:00pm EDT (7:00pm - 8:00pm CET)  How it works:Join the conversation: Head over to our Spaces community forum and look for the "Office Hours" thread. Ask your questions: Post your queries, concerns, or suggestions directly. Get personalized support: Our team will be there live, ready to answer your questions and provide helpful advice and solutions. Meet The Experts:  Don't miss out! Join us for our next Office Hours session to connect with other Spaces users and learn how make the most of our new UI.

890
milad mahajna
SysAider
2 months ago

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