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SysAid Spaces

We're excited to introduce the SysAid Spaces Hub, your new central resource for learning about and adopting SysAid Spaces. Inside, you'll find helpful resources, step-by-step guides, and opportunities to connect with our team.

4 Posts
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SysAider
liora cSysAider
posted in Product updates
SysAid Spaces Product Updates: August

What's New in SysAid Spaces?August Updates  Welcome to this edition of SysAid Spaces Product Updates! This issue brings together the latest features in one place. Indexing for Sorting & Filtering Custom Fields For optimal performance, text-based custom column sorts and filters are now streamlined to support up to three selections. Users will receive a tooltip if they exceed this limit. Convert Incident to Request and Vice VersaAgents can now convert an Incident Service Record (SR) to a Request SR and vice versa. This ensures that service records are correctly handled by the appropriate team, improving service management efficiency. Now, due dates are also updated automatically and according to rules. Relational List Custom FieldAgents can now add and use 'relational-list' custom fields in queues, ticket pages, and templates. This feature supports all SR entities and enhances the functionality and usability of custom fields. Side Menu Default ExpandedThe side menu now defaults to op

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L
SysAider
4 days ago
S
SysAider
SysAid TeamSysAider
published in Product updates
SysAid Spaces Product Updates July

Welcome to this edition of SysAid Spaces Product Updates! We’re excited to bring you all the latest SysAid features. Journey Highlights Filter Refinements We've updated the Highlights filter in Journey view to exclude automated system messages. This means you'll only see user actions, making it easier to track and understand how users navigate your product. See moreSearch Queue by ID for Faster AccessYou can now search the queue by Service Record ID. This lets you jump straight to specific tickets, saving you time scrolling through the entire list. See more Enhanced Journey Attachment PreviewsNow you can preview text files and common image formats (PNG, JPG, JPEG, and PDF) directly within the Journey. Support for additional formats like Doc, DocX, Excel files, and MP4 & MOV video files is coming soon.See more Additional Custom Field Types Supported: Text and TextareaSysAid Spaces now support two additional custom field types: Text and Textarea. This update allows more precise repor

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S
SysAider
6 days ago
milad mahajna
SysAider
milad mahajnaSysAider
posted in Office Hours
Office Hours: Get Personalized Support for SysAid Spaces (September 2, 2024)

Join us for our first Office Hours session on September 2, 2024, to connect with other Spaces users and learn how to make the most of our new UI.Our experts will be online at:5:00am - 6:00am EDT (11:00am - 12:00pm CET) 1:00pm - 2:00pm EDT (7:00pm - 8:00pm CET) Drop your questions in the reply section below! Meet the experts: 

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BiancaVatrici
SysAider
14 days ago
milad mahajna
SysAider
milad mahajnaSysAider
posted in Office Hours
New Office Hours: Your Direct Line to SysAid Experts

 Looking for personalized support or want to share your constructive feedback for improving SysAid Spaces? Join our new weekly "Office Hours" sessions! Weekly Sessions: Every Monday, starting from Sept September 2, 2024Join us at: 5:00am - 6:00am EDT (11:00am - 12:00pm CET)1:00pm - 2:00pm EDT (7:00pm - 8:00pm CET)  How it works:Join the conversation: Head over to our Spaces community forum and look for the "Office Hours" thread. Ask your questions: Post your queries, concerns, or suggestions directly. Get personalized support: Our team will be there live, ready to answer your questions and provide helpful advice and solutions. Meet The Experts:  Don't miss out! Join us for our next Office Hours session to connect with other Spaces users and learn how make the most of our new UI.

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milad mahajna
SysAider
21 days ago

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