Product updates
What's New in SysAid Spaces?August Updates Welcome to this edition of SysAid Spaces Product Updates! This issue brings together the latest features in one place. Indexing for Sorting & Filtering Custom Fields For optimal performance, text-based custom column sorts and filters are now streamlined to support up to three selections. Users will receive a tooltip if they exceed this limit. Convert Incident to Request and Vice VersaAgents can now convert an Incident Service Record (SR) to a Request SR and vice versa. This ensures that service records are correctly handled by the appropriate team, improving service management efficiency. Now, due dates are also updated automatically and according to rules. Relational List Custom FieldAgents can now add and use 'relational-list' custom fields in queues, ticket pages, and templates. This feature supports all SR entities and enhances the functionality and usability of custom fields. Side Menu Default ExpandedThe side menu now defaults to op
Welcome to this edition of SysAid Spaces Product Updates! We’re excited to bring you all the latest SysAid features. Journey Highlights Filter Refinements We've updated the Highlights filter in Journey view to exclude automated system messages. This means you'll only see user actions, making it easier to track and understand how users navigate your product. See moreSearch Queue by ID for Faster AccessYou can now search the queue by Service Record ID. This lets you jump straight to specific tickets, saving you time scrolling through the entire list. See more Enhanced Journey Attachment PreviewsNow you can preview text files and common image formats (PNG, JPG, JPEG, and PDF) directly within the Journey. Support for additional formats like Doc, DocX, Excel files, and MP4 & MOV video files is coming soon.See more Additional Custom Field Types Supported: Text and TextareaSysAid Spaces now support two additional custom field types: Text and Textarea. This update allows more precise repor
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