Welcome to this edition of SysAid Product Updates. We’re excited to bring you something the community has been eagerly awaiting: 26 new integrations!
26 New Add-Ons Now Available
We are pleased to announce that SysAid has expanded its capabilities with 26 new integrations. These additions include seamless connections with your favorite tools designed to enhance your workflows and improve operational efficiency.
Data Pool Segregation
Agents can now configure which of SysAid Copilot’s chatbots have access to specific datasets, providing greater control and privacy. SysAid Copilot ensures the right people access the right information, with defined data permissions keeping sensitive tickets securely restricted to authorized individuals.
Image Analysis from AI Emailbot
End users can now upload screenshots of errors or photos of faulty products directly through the AI Emailbot, as well as via AI Chatbot or Microsoft Teams. The Image Analysis tool quickly delivers actionable insights, streamlining issue resolution through email.
Please note that this feature is currently in Beta. Contact your CSM to enable Image Analysis from the AI Emailbot.
SysAid Copilot Hands-On Workshop
Join us for a live, hands-on session led by one of SysAid’s AI experts. This workshop will provide a detailed walkthrough of SysAid Copilot, demonstrating practical applications of generative AI within ITSM.
Session Dates:
- October 2: 10:00 AM - 11:00 AM ET
- October 16: 2:00 PM - 3:00 PM ET
SysAid Copilot Level 2 Certification Course
Our new AI Admin Level 2 course covers best practices for no-code customizations. It includes examples and guides to enhance user experience, ticket management, performance visibility, and your SysAid Copilot journey.
**Only eligible for graduates of SysAid Copilot Level 1 Certification Course**
Sign up SysAid Copilot Certification Course
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