What's New in SysAid Spaces?

August Updates 

Welcome to this edition of SysAid Spaces Product Updates! This issue brings together the latest features in one place.

Indexing for Sorting & Filtering Custom Fields

For optimal performance, text-based custom column sorts and filters are now streamlined to support up to three selections. Users will receive a tooltip if they exceed this limit.

Convert Incident to Request and Vice Versa

Agents can now convert an Incident Service Record (SR) to a Request SR and vice versa. This ensures that service records are correctly handled by the appropriate team, improving service management efficiency. Now, due dates are also updated automatically and according to rules.

Relational List Custom Field

Agents can now add and use 'relational-list' custom fields in queues, ticket pages, and templates. This feature supports all SR entities and enhances the functionality and usability of custom fields.

Side Menu Default Expanded

The side menu now defaults to open when users log in, providing immediate access to menu options.

Custom Text and List Fields in Workflows

You can customize workflows to align with your business needs by adding as many relevant text and list-based custom fields as necessary.