Welcome to this edition of SysAid Spaces Product Updates! We’re excited to bring you all the latest SysAid features.
Journey Highlights Filter Refinements
We've updated the Highlights filter in Journey view to exclude automated system messages. This means you'll only see user actions, making it easier to track and understand how users navigate your product.
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Search Queue by ID for Faster Access
You can now search the queue by Service Record ID. This lets you jump straight to specific tickets, saving you time scrolling through the entire list.
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Enhanced Journey Attachment Previews
Now you can preview text files and common image formats (PNG, JPG, JPEG, and PDF) directly within the Journey. Support for additional formats like Doc, DocX, Excel files, and MP4 & MOV video files is coming soon.
Additional Custom Field Types Supported: Text and Textarea
SysAid Spaces now support two additional custom field types: Text and Textarea. This update allows more precise reporting and analysis.
