Hello community,
I need to create a report or an excel export of every ticket that an specific agent in our service desk modified(closed, reasingned, changed in any way) at any given moment.
I've been playing with the filters trying to get one to bring me the history but I can't find a way.
Is there a way to do this??
thanks
Hello community,
I need to create a report or an excel export of every ticket that an specific agent in our service desk modified(closed, reasingned, changed in any way) at any given moment.
I've been playing with the filters trying to get one to bring me the history but I can't find a way.
Is there a way to do this??
thanks
Hi
Let me know,
Hi
I just saw your answer. thanks it work like a charm.
But I need to match the Agent to the ticket number and the report only shows 6 figures for the number. (up to 999999)
Is there any way to increase this number since we are up to 1 million tickets
Thanks again
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