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Reporting & Analytics

Reporting & Dashboards, Customized Reports, BI Analytics, Manager Dashboard, Business Value Dashboard (in beta), SLM, and Notifications

  • 49 Posts
  • 111 Replies
49 Posts
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Community Enthusiast
chrisisCommunity Enthusiast
asked in Reporting & Analytics
What are the defaults for Time to Repair and Time to Respond?

Our sysaid instance has had many customisations over the years, some of them good, some of them… not so good!I think both timers have been edited but I am only able to find the default setting for Time to Repair, here: Timer Forms - Timers (sysaid.com)Where can I find the default configuration for Time to Respond?Secondly, is there a way to increment a time until a condition is met, but only for the first time? For example, I want to record how long a ticket is in New status, until it changes to Triage status, and after that I want the timer to stop regardless of whether or not the status changes away from Triage.

322
C
Community Enthusiast
2 months ago
J
jwhite4166New SysMate
asked in Reporting & Analytics
Requesting Report and\or help

Does anyone have a report or information on how to create a report that can display all assets that are 4 years old from purchase date. Thanks

192
iulian.olaru
SysAider
4 months ago
R
Active talker
rdtjbrownActive talker
asked in Reporting & Analytics
Reporting - Ticket History

Hi there,I’ve been given a task to produce a report that shows how long a ticket has been in triage state before its assigned to a team to work on. Timers are not setup in this environment and we do not have a ‘Triage’ status. Ideally, I’d like to be able to report on the ‘History’ set of fields but I’m unable to add this report into a report in Analytics? Example:  

372
gabriel.lupu
SysAider
4 months ago
S
Active talker
SuperSalmonActive talker
asked in Reporting & Analytics
Request Time compared to Due Date

I’d like to create a graph or some kind of visual that will compare the Due Date for Requests and Incidents against ‘Today’s Date’ and state whether a ticket is within or has failed our SLAs.  Can this be done and if so, how?Many thanks,Mel S. 

313
S
Active talker
4 months ago
S
Active talker
SuperSalmonActive talker
asked in Reporting & Analytics
Analytics - Dashboard

When I click on Analytics → Dashboard within SysAid, the page is blank whereas previously it was returning a number of SysAid customised dashboards. Have they inadvertently been deleted? How do I get them back? Even selecting the Design Dashboard option doesn’t return anything :(

533
AlexanderChr
SysAider
5 months ago
S
Active talker
SuperSalmonActive talker
asked in Reporting & Analytics
List detail doesn't match graph summary

I have created a custom Dashboard for the Application Support team in our business. One of the graphs is Service Records Overview which is grouped by ‘Assigned to’. I’ve set a filter so that it only displays Assigned to=’User1’, Assigned to=’User2’ and Assigned to=’User3 (the users being names of the team in question). When clicking on ‘User1’ (cyan) to drill down into the detail, the list only returns 8 service records. All other users match perfectly. 

302
AlexanderChr
SysAider
5 months ago
R
roblewisNew SysMate
asked in Reporting & Analytics
Please help me with a report

I need a report showing what time of day the most tickets are created -maybe a bar chart with the hours of the day on one axis and the total number of tickets raised on the other axis, for a given time period.Is that possible, and how would i go about building it, please?Thank you

602
R
8 months ago
E
Community Enthusiast
eluizCommunity Enthusiast
asked in Reporting & Analytics
How I show workflow steps in my Action Item Report?

I need to know in which step the update occurred in my reports. 

372
E
Community Enthusiast
9 months ago
A
Community Enthusiast
andrewmCommunity Enthusiast
asked in Reporting & Analytics
"Approved" Action Item from Workflow - How can I see in reports?

Hello,I need to see the Data of the Approved from tickets. It seems this action item is a SysAid default. But I can’t find it in the Data tab in reports. ( maybe its called something else?) I looked in lists and field customizations and couldn’t find it there either. We need to see that the new hire ticket was approved (Yes/No) in the reports.Any help will be appreciated thank you. 

582
E
Community Enthusiast
9 months ago
A
Community Enthusiast
andrewmCommunity Enthusiast
asked in Reporting & Analytics
How to make a report that grabs all of a submitted ticket details?

For auditing/Compliance purposes how would you create a report the grabs all the details in the ticket? Our audits require us to provide the full tickets details from when it was opened and by whom, who the ticket was assigned to, status, what the request details were and all the steps taken within the ticket through closure. Any direction will be appreciated Thank you. 

841
S
Community Enthusiast
10 months ago
J
Community Enthusiast
jherronCommunity Enthusiast
asked in Reporting & Analytics
Report First Response

Hi everyone, I am having an issue figuring out a specific report that I am trying to create.I am trying to create a report that specifically starts a timer when a technician is assigned a ticket, to the point they send a first response. Does anyone have a report or starting point for a layout like this?I appreciate any/all responses! Thank you!

290
J
Community Enthusiast
10 months ago
A
AnthonyDeRocheeNew SysMate
asked in Reporting & Analytics
Report on SR completions per month

Can someone explain to me how I can report on how many SRs have been closed per month?  I don’t see anything close to this in the Dashboard and I’m not getting quite what I want in my working in Reports.  Thanks,Anthony

541
A
1 year ago
poomonster
Active talker
poomonsterActive talker
posted in Reporting & Analytics
Survey question

Hi Is it possible to put call specific tags in a question? For example, On a scale of 1 to 10, how satisfied are you with your experience with ${AssignedToFirstName}? Thanks Lee

653
A
1 year ago
J
jstraightNew SysMate
asked in Reporting & Analytics
Reporting Ticket Time

We are using the SysAid cloud version and I’m working on generating reports and getting them scheduled. So far, it has mostly been a breeze between the reports that came with our edition and the few that I’ve had to create. However, I need to do one that reports something along the lines of average time a ticket takes to go from new/open to closed status. Does anyone know of a report already in the system that does this? And does it take into my desk’s predefined worktimes into account? Such as if I have my times available listed as 9-5 and the ticket comes in at 430 when I open it at 9 the next day it should say that it’s only been open for 30 minutes instead of 16 hours and 30 mins. Thanks in advance.

2083
alin.lupascu
SysAider
1 year ago
C
Active talker
Colin BodkinActive talker
asked in Reporting & Analytics
Is there a way to report on when the status of a Service Record was last changed?

We are looking for a way to report on when the status (not necessarily the last modification of the SR) was last changed for a service record.  The outcome is a way to track how long service records have been in say a Pending User or Customer Responded status regardless of other notes or field changes in the service record.  Ideally, a database field dedicated to that with a timestamp of when the last status change took place.  Does something like this already exist?

1496
C
Active talker
1 year ago
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EricWComptNew SysMate
asked in Reporting & Analytics
Custom Filter for Syasid Dashboard

Hi there,I am trying to create a custom filter for one of the charts in our sysaid dashboard. I would like the filter to show the following: Priority Critical or Priority HighAnd Status 1. New or Status 2. Ready or Status 3. Open I’ve spent a good chunk of time messing with different options in the filter wizard to achieve this result but haven’t been able to get anything going.  Here’s the most recent way I’ve formatted the filter:Please let me know what changes I should make, if it’s possible. P.S. I’d love to see someone at Sysaid taking some time to make some QOL changes to this wizard, IMO it’s very unintuitive, even allowing users to type out the filter instead would be much appreciated.

851
M
1 year ago
J
jsheltonNew SysMate
posted in Reporting & Analytics
Scheduling reports

can you set an asset report to run when a change is made to the "date issued" field

181
S
SysAider
1 year ago
B
Community Enthusiast
BrownCoatSGTCommunity Enthusiast
posted in Reporting & Analytics
Link to a public dashboard

We have a Status Monitor in each of our locations that shows things like uptimes, prtg status, g-suite alerts, etc. This system is just a wrapper of url's that are cycled through. Is there a way to create a dashboard that is 'public'? IE, anyone with the link can see it.

362
R
1 year ago
S
Community Enthusiast
smartitbgCommunity Enthusiast
asked in Reporting & Analytics
Survey satisfaction level report issue

Hello Sysaiders,Can anyone suggest what could be the reason for the bellow error when trying to view the results from the survey?Version:v16.1.25 b28Server: Apache Tomcat/7.0.56 (Debian)Regards,Stan

401
jsidoti
Guru
1 year ago
jsidoti
Guru
jsidotiGuru
asked in Reporting & Analytics
Sharable Dashboards

I just installed v22.4.45 b1 and have the dashboard components I was looking for all set up and ready to go I’d like to be able to share these with non-sysaid admin peopleHas anyone done that yet?Is it possible? John 

261
Maayan Karstaedt
SysAider
1 year ago
wolle
Community Enthusiast
wolleCommunity Enthusiast
asked in Reporting & Analytics
Edit Reportsite

Hello,we are using Sysaid on Linux. Now we want use the Report “Satisfaction by admins”. but it shouldnt be possible to look into the “details”. So we would like to edit the site where config hides the details from the checkbox that enables this (please see screenshot). in the filesysem we can’t find the site for the reports. How can we edit this? 

564
wolle
Community Enthusiast
1 year ago
jsidoti
Guru
jsidotiGuru
asked in Reporting & Analytics
report for all category levels

I’m working on cleaning up unused sub-categories and I was trying to create a report that would show how many tickets were in each category that would also display sub categories over a 1 year period Any tips? John

303
Maayan Karstaedt
SysAider
1 year ago
jsidoti
Guru
jsidotiGuru
asked in Reporting & Analytics
Customizing Dashboards

Morning All, I’m working on a sysaid dashboard for my CEO and I wanted to add cases by user as an element Is there a way to customize a chart property? John 

692
jsidoti
Guru
1 year ago
S
slattmanNew SysMate
asked in Reporting & Analytics
cluster reporting

When I create cluster report, the reports do not show in the same order that they were added.  Example, Added Report 1, report 2, report 3, report 4.   Running the report, they show up, report 1, report 3, report 2, report 4.    Why?  and how can I correct? 

523
Maayan Karstaedt
SysAider
1 year ago
SergeIT
Community Enthusiast
SergeITCommunity Enthusiast
posted in Reporting & Analytics
Dynamic Date Filter

Hi All, I need an automatic report stating SR with a due date smaller or equal to "today". As it will be automatic I don't want to edit the date filter each day 🙄 Report design and schedule I am ok. At this point I am missing the "dynamic today" for my date filter. How do i specify such a "dynamic today" on a date filter? Did search the forums without success... Regards. Serge

703
S
2 years ago

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