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Reporting & Analytics

Reporting & Dashboards, Customized Reports, BI Analytics, Manager Dashboard, Business Value Dashboard (in beta), SLM, and Notifications

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asked in Reporting & Analytics

Is there a way to report on when the status of a Service Record was last changed?

We are looking for a way to report on when the status (not necessarily the last modification of the SR) was last changed for a service record. The outcome is a way to track how long service records have been in say a Pending User or Customer Responded status regardless of other notes or field changes in the service record. Ideally, a database field dedicated to that with a timestamp of when the last status change took place. Does something like this already exist?

asked in Reporting & Analytics

Custom Filter for Syasid Dashboard

Hi there,I am trying to create a custom filter for one of the charts in our sysaid dashboard. I would like the filter to show the following: Priority Critical or Priority HighAnd Status 1. New or Status 2. Ready or Status 3. Open I’ve spent a good chunk of time messing with different options in the filter wizard to achieve this result but haven’t been able to get anything going. Here’s the most recent way I’ve formatted the filter:Please let me know what changes I should make, if it’s possible. P.S. I’d love to see someone at Sysaid taking some time to make some QOL changes to this wizard, IMO it’s very unintuitive, even allowing users to type out the filter instead would be much appreciated.

posted in Reporting & Analytics

Link to a public dashboard

We have a Status Monitor in each of our locations that shows things like uptimes, prtg status, g-suite alerts, etc. This system is just a wrapper of url's that are cycled through. Is there a way to create a dashboard that is 'public'? IE, anyone with the link can see it.

asked in Reporting & Analytics

Survey satisfaction level report issue

Hello Sysaiders,Can anyone suggest what could be the reason for the bellow error when trying to view the results from the survey?Version:v16.1.25 b28Server: Apache Tomcat/7.0.56 (Debian)Regards,Stan

asked in Reporting & Analytics

Sharable Dashboards

I just installed v22.4.45 b1 and have the dashboard components I was looking for all set up and ready to go I’d like to be able to share these with non-sysaid admin peopleHas anyone done that yet?Is it possible? John

asked in Reporting & Analytics

Edit Reportsite

Hello,we are using Sysaid on Linux. Now we want use the Report “Satisfaction by admins”. but it shouldnt be possible to look into the “details”. So we would like to edit the site where config hides the details from the checkbox that enables this (please see screenshot). in the filesysem we can’t find the site for the reports. How can we edit this?

asked in Reporting & Analytics

report for all category levels

I’m working on cleaning up unused sub-categories and I was trying to create a report that would show how many tickets were in each category that would also display sub categories over a 1 year period Any tips? John

posted in Reporting & Analytics

Survey question

Hi Is it possible to put call specific tags in a question? For example, On a scale of 1 to 10, how satisfied are you with your experience with ${AssignedToFirstName}? Thanks Lee

asked in Reporting & Analytics

Customizing Dashboards

Morning All, I’m working on a sysaid dashboard for my CEO and I wanted to add cases by user as an element Is there a way to customize a chart property? John

asked in Reporting & Analytics

cluster reporting

When I create cluster report, the reports do not show in the same order that they were added. Example, Added Report 1, report 2, report 3, report 4. Running the report, they show up, report 1, report 3, report 2, report 4. Why? and how can I correct?

posted in Reporting & Analytics

Dynamic Date Filter

Hi All, I need an automatic report stating SR with a due date smaller or equal to "today". As it will be automatic I don't want to edit the date filter each day 🙄 Report design and schedule I am ok. At this point I am missing the "dynamic today" for my date filter. How do i specify such a "dynamic today" on a date filter? Did search the forums without success... Regards. Serge

posted in Reporting & Analytics

Installed Software report

I am looking to see if there is a report that can be run that will show me all the software installed on a machine. I would really like to be able to make a report that shows me ALL the installed software across the network that doesn't involve hand inputting every piece of software into software products. I can see installed software under the software tab in an individual asset, so there has to be a way to take that list and put it in a report ..... right?

asked in Reporting & Analytics

Report

Hi, I want to create a report in SysAid for calculating time between ticket opened and ticket assigned.

asked in Reporting & Analytics

Modified tickets report.

Hello community,I need to create a report or an excel export of every ticket that an specific agent in our service desk modified(closed, reasingned, changed in any way) at any given moment.I've been playing with the filters trying to get one to bring me the history but I can't find a way.Is there a way to do this??thanks

posted in Reporting & Analytics

Reporting Off Of Action Item Fields

Hello, We created custom action item fields that we use as list and text identifiers to document changes performed, how can we setup the reports to allow reporting off of all those custom action item fields? Thank you

posted in Reporting & Analytics

Report on CLASS

Hello All... I try to customize an report a way, that it shows class in the output. So not all statuses but just Active or Closed. Any idea?? Best regards Michael

posted in Reporting & Analytics

Active tickets report

Hi, I am having some problems with historical active tickets. 1 - the current active ticket report - if i ran this report for last week it will only tell me ticket that are active for last week. If I have some aged tickets, older than last week, they will not show up on the report. 2 - I also need to be able to report on how many active tickets i had at any given time. Say this week we have x amount of tickets active, now i want to know how many active tickets I had open this time last year. Any help will be appreciated.

posted in Reporting & Analytics

SysAid Reports

How can I get my SysAid tables into an Access Front End? I am much more familiar with access so I can create custom reports on the fly as needed. Thanks. LJ

posted in Reporting & Analytics

Admin User name display method in a Dashboard Chart

I have configured some charts in the dashboard to dsiplay information grouped by "Assigned to". The charts work very well but the Admin username is only displayed in the DOMAIN\username format. I made some tests and charts will only display Admins username in such format no matter how the user name display method is configured in the Customize>Appearance configuration page. I have tried "First and last name", "login name-first and last name", "Last and first name", etc but the charts only display the using the mentioned format. Have any of you managed to get the charts display the admin username in a different format?? We would love to display the admin user name just as the SysAid field user name (username format) and not as the User ID SysAid Field that uses the DOMAIN\username format. Is this possible?? Look forward to your comments.

posted in Reporting & Analytics

Email Rules Report

Is there a way to pull a report that shows what email rules were run? We are just starting to use email rules to auto route tickets and would like to be able to show how many tickets are now being handled that way.

posted in Reporting & Analytics

KB Article Report

I would like to be able to create a report that shows how many views each KB article has. Is there an easy way to do this?

posted in Reporting & Analytics

New Custom Field "Time" from insert_time

Dear User, I'm new sysaid user, I need to add a new custom field in the form incident where we save the time of insertion of the ticket. I know that the time is in the "insert_time" but as I define the new custom field? Thank you!

posted in Reporting & Analytics

New Dashboard: active service records per day

Hi, I've seen the "open service records per day" dashboard - I wanted something like "active service records per day" or "closed service records per day". Both would be nice to have ;) Thanks and best regards, Sven

posted in Reporting & Analytics

Future Dates for Date Range

Hello, I am running a report which requires me to retrieve items which maybe expiring for a month ahead. So for example, on March 1st, I would like a report to run which will show me expiring items for the month of April. This will give admins enough time to review and renew items. In the Date Range, there seems to be plenty dates in the past like Last Quater, Last Month etc. but i would like there to be Next month or next 60 days etc. Can this be attained with the current setup? Corey.

posted in Reporting & Analytics

Recent Reports Activities by Administrator File say "Running"

Recent Reports - Activities by Administrator file say "Running" and I can't get the report.

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