Schedular page showing blank

 
Author
Message
SysAider
36
 
Hi,

I am getting blank page when i click in scheduler option in manager portal. I am using sysaid v8.5.08 Pro Plus Edition,

Also i am unable to set any schedule for any report earlier i use to do.

2014-12-29 09:45:27,226 [http-8080-12] ERROR com.ilient - Error while executing report (-36d20792_13b5096acbe_-7484)
java.lang.NullPointerException
at com.ilient.report.Scheduler.scheduleReport(Scheduler.java:221)
at com.ilient.report.GenericReport.doPost(GenericReport.java:214)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.ilient.server.LoginFilter.doFilter(LoginFilter.java:311)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:29
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:857)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:58
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Unknown Source)
SysAid Customer Success Manager
319
 
Hi HARASAI,

We would need to check the logs a bit better to find the cause of the error.
If you don't have custom reports I can guide how to reset the reports back to the default state.

If you wish to our support team to assist you further I can ask our Business Services team contact you in order to renew your maintenance.

Thx
Ido
SysAid Tech Support