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ESM - Enterprise Service Management

Centralize service standards, more departments on the same Platform, applying ITSM concepts to the rest of the organization!

  • 4 Posts
  • 5 Replies
4 Posts
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christophedvNew SysMate
asked in ESM - Enterprise Service Management
Database schema : relation service_req to company

Hi,I have a question regarding the database / table layout.I have restored the MySQL backup locally but cannot find the link between a Service record and the Company.So all service records are stored in the table ‘service_req’. The customers/companies stored in the table ‘company’. Within this table I was able to find a field called company_id. However in the service_req table I cannot find any field called company_id to link those 2 together.I already took a look in the SysAid database guide but without any luck (SysAid Database Guide) Someone has the answer ?Thx

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C
gauer
Community Enthusiast
gauer
asked in ESM - Enterprise Service Management
Set up a new Department in Sysaid (Company?)

Hello.Can someone point me to the documentation, or help me with a new requirement?  I need to set up a new Department in Sysaid - they need to appear completely separate from our Help Desk, with their own categories and own templates - how can I accomplish this?Any help is appreciated help! Thank you

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Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in ESM - Enterprise Service Management
Understanding Enterprise Service Management Systems

Have you been wondering: What Is An Enterprise Service Management System (ESM)? How Does ESM Differ From ITSM? How Can SysAid Help with ESM?These questions and more answered here Already deployed SysAid to other department in your organization?Share in the comments which? And how is it going? So more SysMates can see what is out there :) Cheers,Maayan

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Maayan Karstaedt
SysAider
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Community Enthusiast
HeidiCFCommunity Enthusiast
posted in ESM - Enterprise Service Management
Service Center and it relationship to SysAid Cloud

Hi, we are just going through the configuration process with newly purchased SysAid Cloud. I have been viewing what videos are available and there is one on Service Center. How does Service Center relate to SysAid, if at all. Thank you for your time, Heidi

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H
Community Enthusiast

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