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SysAid News

Events + Launches + Conferences + Activities + Industry news

  • 101 Posts
  • 103 Replies
101 Posts
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SysAider
liora cSysAider
posted in SysAid News
Registration for SMART'24 is now open!!

🎉See the Next -Gen of ITSM at SysAid SMART! 🚀We're excited to invite you to our annual customer conference on November 19. It's your chance to dive into the latest IT Service Management trends and see how Gen AI is transforming the industry.Want to see what we've got in store?Check out our agenda and register today  

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SysAider
2 months ago
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SysAid TeamSysAider
published in SysAid News
🎉 TrustRadius just named us a 2024 Tech Cares Award winner!

We're doing a little happy dance! 🎉 TrustRadius just named us a 2024 Tech Cares Award winner. We're beyond thrilled.This recognition is a huge honor and a testament to our commitment to positively impacting the world with our CSR efforts.We're incredibly grateful for our amazing community. Together, we're making a difference!Let's celebrate this win together! 🥂https://lnkd.in/d9xvzQsH

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SysAider
4 months ago
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SysAid TeamSysAider
published in SysAid News
[Watch] Happy SysAdmin Day 2024!

AI is changing everything... well almost 😜But some things will never change. SysAdmins, this is YOUR day!Thanks for keeping our systems running smoothly, even when end users throw us curve balls. ☕🖮So thank you for everything - where would we be without you? This tribute is created with love, especially for you ♥️. Happy SysAdmin Day!  

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4 months ago
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SysAid TeamSysAider
published in SysAid News
[On-Demand] Revolutionize Service Experience with Gen AI in Microsoft TeamsNews

Hi SysMates, The energy was electric at our recent webinar showcasing our powerful AI Chatbot within Microsoft Teams. Want to get your hands on Barclay Rae’s top 7 tips for implementing AI in your service experiences? Watch on-demand Here's what's in store for you:Top tricks from industry expert, Barclay Rae, on how to implement AI to enhance employee experience   A deep dive into the strategic value of the Microsoft and SysAid partnership with our guest speaker, Swastik Das, Senior Product Manager at Microsoft   Live product tour showcasing SysAid Copilot's AI Chatbot in action, seamlessly integrating with Microsoft Teams to boost user engagementYour SysAid Team

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8 months ago
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SysAid TeamSysAider
published in SysAid News
SysAid at SITS on April 17th-18th: It’s going to be a knockout!

🔔Hi SysMates, Gear up for round one!We’re bringing the next BIG thing coming to AI in ITSM at SITS - The Service Desk & IT Support Show, and we're inviting you to step into the ring with SysAid Copilot.Get ready to put on your boxing gloves and knock IT out with next-gen ITSM. Plus, join our raffle for a chance to win an Oculus Quest VR headset at booth 525.We’ve got plenty of possibilities lined up for you to enjoy your time:Secure a meeting in our private VIP boardroom and enjoy a good face-to-face discussion over drinks with our experts.   Mark your calendar and join us for after-show cocktails! The event will be hosted on April 17th at 5:00 PM at the Tapa Tapa Bar Excel, literally outside SITS. Be ready to present this invitation as your entrance pass.Drop by our booth. You’ll get to try out our AI-powered SysAid Copilot and be the first to see our latest groundbreaking features revealed at the show!It’s going to be a knockout!Your SysAid Team

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8 months ago
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SysAid TeamSysAider
published in SysAid News
[ On-demand] Gen AI Strategies for Superior Service Management.News

 Hi SysMates, We're still buzzing from our recent event, “Gen AI Strategies for Superior Service Management.” We explored the transformative power of Gen AI on the user experience (UX) for both admins and end-users.Watch the on-demand!  Here are your key Gen AI takeaways:Gen AI drives a 20% increase in productivity with streamlined service workflows. 30%+ of issues are AI-contained with virtual assistants or chatbots.Your SysAid Team

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9 months ago
Francis Li
SysAider
Francis LiSysAider
published in SysAid News
Product Roundup LIVE: Connect with Product Experts & Ask Away!News

Hi SysMates,  Gain a 360° view look at next-generation AI features and more in our Product Roundup webinar on March 27th at 11:00 AM ET/4:00 PM CET. See live demos, and seize the opportunity to ask Product Managers your most pressing questions. Register today! In this info-packed webinar, our product experts will reveal powerful new features to transform your IT service desk, powered by gen AI and more!Asset Management: Discover Asset Warranty, seamlessly integrating Dell asset warranty data directly in SysAid for proactive assets management & planning. Knowledge Management Redefined: Elevate your AI Chatbot’s knowledge with the SharePoint Connector Streamlined Ticketing: Explore SysAid Copilot's Conversational Ticketing and Updates functionalities in the AI Chatbot for a smoother end-user experience Guardrails & AI Intelligent categorization: See how guardrails ensure end users follow rules and stay secure, and AI Intelligent Categorization in SysAid's Ticket Automation lets a

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Francis Li
SysAider
9 months ago
Francis Li
SysAider
Francis LiSysAider
published in SysAid News
[Limited-time offer] 20% off discount & On-demand is LIVE !News

Hi SysMates,  The SysAid Copilot Launch Event, showcasing our cutting-edge generative AI solution, is one to remember.The energy was truly incredible. Here’s what our attendees have to say: "This is truly game-changing. Cannot wait to implement""It looks awesome. Well done.”"So excited! Especially since I work alone in support right now." The good news is that you can now relive the event, the on-demand webinar is now LIVE! So catch up on specifics or experience it all over again, the choice is yours. Act quickly! Get an exclusive 20% off SysAid Copilot—when you schedule a call before February 2nd, 2024. Shop Now & Save 20%!  Let's take your ITSM to the next level. Francis Li, CCO 

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Francis Li
SysAider
10 months ago
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SysAider
SysAid TeamSysAider
published in SysAid News
[LAUNCH EVENT] Turbocharge 2024 with AI & Win an Oculus Quest 3!News

Hey Sysmates,  Exciting news! Say hello to SysAid Copilot, our cutting-edge Generative AI-powered solution that enables your IT Team to deliver exceptional service, automagically.  Join us for our launch event on January 25, 2024, at 10:00 AM EST | 15:00 GMT. <<REGISTER NOW>> It’s your chance to:Future-proof your ITSM with AI: Understand the foundation of gen-AI, how it works, and where it can best be applied for superior service management. Dive deep into SysAid Copilot: Witness the AI revolution firsthand with a guided tour of our AI Chatbot and meaningful AI Insights, and see what’s in store on your AI roadmap. Unlock AI Successes: Hear about SysAid Copilot real-world impact on IT teams with real data on how it is skyrocketing productivity, crushing MTTR, and accelerating efficiency.Here are 2 exclusive perks available to attendees only: Win one of three Oculus Quest 3 VR experience glasses - winners announced at the event & Grab a 20% discount on SysAid Copilot! Lim

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11 months ago
Francis Li
SysAider
Francis LiSysAider
published in SysAid News
[2023 Annual Survey] Share your views on top IT Trends in AI-driven world !News

 Hi SysMates!Over 1,200 of your peers helped chart the IT landscape last year. Now, it's your turn to join forces and shape its future! Take our 2023 annual survey and share your insights on: Top IT trends and challenges, including Generative AI impact on ITSM The changing role of the Sysadmin in an AI-driven world IT budgets, salary, and recognition I’m personally looking forward to hearing about your unique IT journey and how you view the future of IT. Help us shape industry trends and gain an early preview of the exclusive report. 15 gift cards have already been claimed, and now we’re throwing in another 15 x $100 Amazon Gift Cards to our raffle prize pool!  » Head on over to the survey  Francis Li, Chief Customer Officer 

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SysAider
1 year ago
Joe The IT Guy
SysAider
Joe The IT GuySysAider
published in SysAid News
[Joe the IT guy Blog] XLA Confusion: Don’t Delay to Improve Their Business ImpactBlog

Hi SysMates, Does your organization actually need XLA agreement documents to benefit from experience data?Joe The IT Guy says 'No' and aims to clear up the confusion between XLA agreements and XLA targets.Read more  

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SysAider
1 year ago
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SysAid TeamSysAider
published in SysAid News
[SysAid Blog] Automating Healthcare Workflows Using IT Practices to Improve EfficiencyBlog

Healthcare organizations are not immune to the need to increase process efficiency, improve employee productivity, and reduce costs. Discover in this latest SysAid blog how workflow automation in ITSM tools can optimize routing, approvals, notifications, and escalations for increased operational efficiency.Read more 

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1 year ago
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SysAid TeamSysAider
published in SysAid News
Trust Radius has honored us once again with a 2023 Tech Cares Award! 🏆News

Beautiful news has come our way, and we know just how proud it will make you too.Trust Radius has honored us once again with a 2023 Tech Cares Award! 🏆This means that we’re recognized among the leading B2B technology companies that go “above and beyond”  to support customers, employees, and communities. Your trust and partnership are the fuel behind our mission’s success to shape a brighter and more compassionate future in the tech industry.   Together, let’s keep making a positive impact on the world. <Read more>  Your SysAid Team 

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1 year ago
Francis Li
SysAider
Francis LiSysAider
published in SysAid News
The 2023 State of Service Management Report is OUT!News

Hey SysMates, Francis Li, here.  As you know, we always aim to give you valuable insight to ensure your success, which is why we’re excited to give you that edge with SysAid’s fourth-edition 2023 State of Service Management Report!  Based on our data-based trends, we’ve clearly identified two main challenges facing the world of IT. The first is the need to prove their impact on the organization, and the second is the need to keep their employees happy and productive. 😎 Want to improve your winning tactics and future-proof your IT strategy? Grab your State of Service Management Report 👉🏻>> here 

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Francis Li
SysAider
1 year ago
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SysAider
liora cSysAider
posted in SysAid News
New podcast episode with SysAid's CEO Avi Kedmi 🎙️

Generative AI is shaking up IT service management, and our CEO, Avi Kedmi, breaks it all down on the SourceForge Podcast. From game-changing innovations to future AI trends, this is a must-hear for anyone invested in ITSM’s next big leap.Don’t miss it! 🎧 

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SysAider
17 days ago
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SysAider
liora cSysAider
posted in SysAid News
🎉 SMART'24 highlights are here! 🎉

🎉 SMART'24 highlights are here! 🎉Watch the recap now and relive the energy. Don’t miss it! 🚀 

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19 days ago
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SysAider
liora cSysAider
posted in SysAid News
SysAid SMART’24 is now ON-DEMAND!

🎉 The moment you’ve been waiting for is here! 🎉SysAid SMART’24 is now ON-DEMAND!Get ready to unlock hands-on IT workshops, cutting-edge Gen AI breakthroughs, and all the excitement of the SMART '24 Awards—whenever you want.This is your chance to experience the energy, the insights, and the inspiration. Don't wait.https://www.sysaid.com/resources/virtual-events-and-webinars/smart-2024 

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24 days ago
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liora cSysAider
posted in SysAid News
🚀 Major news alert! SysAid has been named one of the Emerging Leaders in the 2024 Gartner® Innovation Guide for Generative AI Technologies Report

🚀 Major news alert! SysAid has been named one of the Emerging Leaders in the 2024 Gartner® Innovation Guide for Generative AI Technologies Report in the category of AI Knowledge Management Apps / General Productivity!“We believe that this recognition underscores our mission to liberate organizations by putting AI to work for them and their people, reaffirming our dedication to driving innovation and productivity for the organizations we serve”, says our CEO, Avi Kedmi. Curious to know more? Get all the details here! 📖✨ 

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SysAider
25 days ago
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liora cSysAider
asked in SysAid News
San Antonio, Texas Meetup for Top IT Executives

📣 Explore AI Innovations & Enjoy a VIP NBA Experience with SysAid's CEO, Avi Kedmi!Gain strategic insights to help you redefine your approach to IT, while connecting with top IT minds from across Texas.And that’s not all—enjoy a VIP NBA experience with prime seats, exceptional food, and an unforgettable atmosphere. 🏀🍴This event is reserved for IT Directors and above. <Sign up>> 

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29 days ago
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SysAider
liora cSysAider
posted in SysAid News
SysAid has been awarded a 2025 Buyer's Choice Award from TrustRadius!

🎉 We've got exciting news!SysAid has been awarded a 2025 Buyer's Choice Award from TrustRadius! As Allyson Havener, SVP of Marketing and Community at TrustRadius, put it, "This recognition highlights the powerful impact SysAid has had on its customers."We'd like to thank our amazing customers for their trust and for sharing their positive experiences.#SysAid #BuyersChoiceAward

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1 month ago
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liora cSysAider
posted in SysAid News
🏆 SysAid Copilot Wins 2024 Generative AI Product of the Year!

We're over the moon to announce that SysAid Copilot has been crowned the 2024 Generative AI Product of the Year by TMC! This monumental achievement solidifies SysAid's position as a leader in innovative ITSM solutions.This prestigious award recognizes SysAid Copilot's exceptional ability to leverage generative AI to streamline operations, improve efficiency, and enhance customer satisfaction.   

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1 month ago
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liora cSysAider
posted in SysAid News
[Call for Awards] Go for the Gold at SMART’24!

Hey SysMates,  SysAid SMART’24  is coming back, including our amazing SMART Awards!  These are the categories open for you to nominate yourself, a colleague, or your team: Champions in Employee Experience  SysAid Innovation Excellence Award   IT Hero of the YearNominations close on November 4, 2024! Submit IT here 👇👇👇  

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2 months ago
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SysAid TeamSysAider
published in SysAid News
Top 5 IT Metrics You Must Track: A Practical Guide to Collecting, Analyzing, and Reporting with SysAid Analytics

Tired of guessing when it comes to assessing ITSM performance? Want a clear, data-driven strategy to showcase your IT team's value? Join our webinar on October 29.How to Measure the Impact of Your Work with Analytics.Here's what we'll dive into:Quantify Effectiveness: Get a solid grip on key metrics like MTTR, SLA compliance, and ticket resolution. Know exactly where you stand. Spot Opportunities: Identify hidden bottlenecks and improvement areas you might have missed. Practical BI Implementation: Discover how to build a solid foundation, structure processes, optimize operations, and generate insights that drive improvement. AI at Work: Use AI to automate data analysis, providing forecasts and recommendations that matter.Sign upNo fluff, just practical tools and insights to elevate your ITSM game. See you there. 

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2 months ago
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liora cSysAider
posted in SysAid News
Save the date for Smart'24!

SysAid SMART'24 is Back! 🎉Join us for our 4th annual virtual conference on November 19th. Discover fresh insights, engage in hands-on workshops, learn from your peers, and connect with industry leaders.Stay tuned for more details and to register!#SysSMART2024  

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2 months ago
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liora cSysAider
posted in SysAid News
SysAid has been recognized as a Sample Vendor in the Gartner® Hype Cycle™ for IT Management Intelligence, 2024, and Gartner® Hype Cycle™ 

📣You heard it here first! SysAid has been recognized as a Sample Vendor in the Gartner® Hype Cycle™ for IT Management Intelligence, 2024, and Gartner® Hype Cycle™  for ITSM, 2024, in the operations assistant category. Gartner clients can download the Gartner Hype Cycle  for IT Management Intelligence, 2024, and Gartner® Hype Cycle™  for ITSM, 2024 using your Gartner.com login. Let us know in the comments if you’ve checked it out! 

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SysAider
2 months ago

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